Ruggedized Equipment Provides Data To Drive Awareness In An Emergency

Information systems drive greater situational awareness when emergency responders are rushing to the scene, including access to live-911 audio feeds, video of the unfolding emergency, and/or geographic information showing the locations of fire hydrants and the best travel route to ensure the most rapid response. Information tools to manage emergency response include the locations of teams, vehicles, and personnel available in three dimensions, including locations in a multi-story building.

Panasonic’s technology

“First responders are thinking about getting to the scene and planning their disaster response,” says Aidan Clifford, Panasonic’s National Sales Manager. Vital information on the scene of an emergency includes video feeds, coordination with other services in the city or county, and communication with various responding agencies. 

Providing hardware to manage information during emergency response, Panasonic works to understand “the voice of the customer.” The company’s TOUGHBOOK ruggedized laptop computers serve the needs of fire and emergency response entities. A new Fire Advisory Council, currently being assembled, will help to guide Panasonic’s technology direction, and increase their understanding of the practical information needs of firefighters and other emergency responders.

Panasonic survey

Panasonic survey, 55% of respondents said access to real-time data is a top priority for their agency

“The goal is to provide more information to end users more quickly,” says Marcus Claycomb, Panasonic’s Business Development Manager for the Public Sector. “Better information can save response time and enable first responders to adjust the type of response in real-time.” For example, streaming video can provide details of an unfolding emergency to firefighters as they are driving to the call.

In a Panasonic survey, 55% of respondents said access to real-time information is a top priority for their agency. Useful information includes who is on the scene and where they are in real-time. Smart devices can track locations and vitals. Information goes in two directions. The ongoing deployment of 5G communications and devices will ensure information moves even faster and is more actionable.

Live-911 capability

Also in the Panasonic survey, 62% of respondents said computer-aided dispatch (CAD) and geographic information system (GIS) data are mission-critical. GIS data can include “layers” of information imposed on a map to show the fastest route to an incident and the locations of fire hydrants and/or accessible video cameras. Some 85% in the survey said the most important pieces of information are the location of teams, vehicles, hydrants, and/or personnel. Location and communication with drone assets are also a requirement.

Live-911 capability can enable first responders to hear the dispatcher speaking with a caller in real-time. “A dispatcher can push the 911 call through the TOUGHBOOK laptop to responders on route to a call,” says Clifford. “It is an emerging technology that integrates with computer-aided dispatch (CAD) systems.”

privacy of HIPAA data 

Device encryption and multi-factor authentication to secure the information, even ensuring the privacy of HIPAA data during an emergency medical call.

Panasonic understands that fire and emergency departments need real-time information 

Broadly speaking, Panasonic understands that fire and emergency departments need real-time information provided by rugged devices that can withstand the daily rigors of firefighting. In the survey, 85% of respondents said rugged computer devices are important, as opposed to using consumer devices in the harsh environment of firefighters and EMS personnel. (Conducted in April 2023, the Panasonic Connect survey generated 117 responses from individuals in the fire rescue industry.)

Total cost of ownership 

While first responders understand the importance of using ruggedized devices, purchasing decisions are not always made by those on the front lines. Sometimes it is someone else at the city or county level who decides to buy consumer-grade hardware, especially tablets, in lieu of a ruggedized laptop. Multiple problems can result, such as “battery swelling” and fire hazards if a battery overheats because of the high internal temperatures in a vehicle. Consumer devices are not designed to operate in temperatures above 100°F. 

Cost is the main reason to opt for less expensive consumer-grade equipment, but the lower cost is an illusion. The math is very different if one considers the total cost of ownership (TCO), including any downtime resulting from a battery charge not lasting the entire shift, for example.

Panasonic's TOUGHBOOK laptops

First responders should work to ensure their voices are heard as purchasing decisions are made

Ruggedized equipment is more resistant to being dropped. Panasonic's TOUGHBOOK laptops meet the MIL-STD-810H specification and ingress protection (IP) standards, IP65 and IP66, which test for ruggedness and resistance to solids and liquids. Additional features include enhanced connectivity and embedded antenna, non-breakable components, and all-day batteries.

First responders should work to ensure their voices are heard as purchasing decisions are made. They should have a conversation with command-level employees and throughout the fire service to ensure equipment purchasing reflects the real needs on the front lines, says Claycomb.

What's Ahead?

What’s ahead for information technology on the front lines of firefighting? “There is an incredible opportunity ahead to integrate the TOUGHBOOK with fire vehicles,” says Marcus.

He adds, “And the potential of using 5G will be limited only by our own creativity. Looking ahead, we can expect more artificial intelligence (AI), augmented reality (AR), and an incredible amount of data.”