Fire Safety Management
London Fire Brigade’s first Commissioner in 75 years to have served as a commissioned officer in the British army signs a covenant with the UK armed forces. The agreement formalizes the Brigade’s commitment to supporting the Armed Forces community and recognizes the contribution to the country that serving military personal, veterans and their families have made and continue to make. Wider Military Family It is a great honor that one of my first official duties is to sign the Arme...
Nittan is a global pioneer of Analogue Addressable communication systems for use in Fire alarm systems. In fact Nittan was one of the first organizations to launch an Analogue Addressable system with our original Sensortec Protocol. More recently Nittan developed the Evolution communication protocol, based on Sine Wave Frequency Shift Keying (FSK) transmission and because it was such a technological leap forward, to this day it is one of the most reliable and powerful analogue addressable syste...
In order to maintain support for Nittan’s older Sensortec Protocol Analog Addressable range, Nittan has developed the ST-H2-AS Heat Detector. This is intended to be a direct replacement for the current ST-H-AS detector, which they are no longer able to manufacture due to component obsolescence. Manufacturing The New Generation Device As a direct replacement there will be a seamless transition between the products. The new ST-H2-AS is available with immediate effect and once existing sto...
A free one-day seminar on the importance of sprinklers and suppression systems and their life-saving benefits is being held next month in St. Ives. The seminar, 'Providing a fire resilient environment for all', organized by The British Automatic Fire Sprinkler Association (BAFSA) in collaboration with, and hosted by, Cambridgeshire Fire and Rescue Service aims to inform industries on how to protect their buildings and occupants with sprinklers and suppression systems. Life-Saving Benefits Of S...
Nittan are delighted to announce that the Fire Alarm Store has become an Elite Distributor for Nittan products. Based in the Wirral, Alex and Alan first started trading with Nittan in September 2015 and have worked closely with Nittan over last 3 years. Their sales have grown significantly over that period, both in the UK and Internationally. Excellent Technical Support The Fire Alarm Store has been awarded Elite distributor status due to their achievements and their excellent technical Suppo...
Following increased reports of unwanted alarms caused by e-cigarette vaping and the lack of clear information in the market place, The Fire Industry Association has now published Fact File 85, covering their use and possible effects on Fire Alarm Systems. This is free to download from the FIA website. ‘dual optical’ detectors In the recent case of The Frog & Frigate, in Southampton, where vaping is allowed, smoke detectors false alarms, caused by vaping were becoming a consider...
Nittan attend another successful FIM Expo event this week, which was held at Bristol City’s Ashton Gate stadium. These events are intended to allow manufacturers and customers to mix in an informal setting, plus have the advantage of two FIA sponsored CPD seminars per day on topics relevant to the industry. Nittan Regional Sales Managers, Barry Simpson and Louise Horne would like to thank all who visited Nittan at this week’s FIM Expo in Bristol, and promise to follow up with individual contacts as soon as possible. Nittan looks forward to seeing customers and colleagues from the industry at the next FIM event to be held later this year.
Nittan is delighted to announce the availability of the EV-PYS Photoelectric smoke detector, complete with integral sounder. This is an improved detector combined sounder product similar to and intended as a fully backward compatible drop-in replacement for the outgoing EV-PS. The previous EV-PS product proved to be a successful launch of Nittans detector with integrated sounder range, however its new replacement the EV-PYS comes to the market with some exciting technological advances centred on an enhanced new “PY” smoke sensing chamber. “PY” chamber technology This new “PY” chamber technology will form an essential building block for other planned new device developments A spherical feature within the smoke chamber, providing unrivalled performance for scattering light, plus an Orange LED, which significantly improves response across the fire spectrum. Chamber construction designed to minimize effect of dirt/dust contamination with a fine micromesh made of stainless steel to prevent ingress of even the smallest insects which can create false alarms. Going forward, this new “PY” chamber technology will form an essential building block for other planned new device developments. Once current stocks of EV-PS products are depleted they will be made obsolete. However to ease the transition from old to new products, the new EV-PYS product is suitable as a direct replacement for spares and retro-fit applications of any older EV-PS without panel upgrades or type code changes. Despite the many technological advances, to further ease the sales transition, Nittan has decided to benchmark the price of the enhanced new EV-PYS at the same point as the outgoing EV-PS.
Nittan has said that it is pleased to announce that FTI, Dublin have been recognized as Nittan Elite Partner of the year. What makes it even more remarkable is this is now the third time this award has been given to FTI. The award is open to all our Elite partners, and despite stiff competition FTI were chosen for the award in recognition of not only a strong sales performance but also a clear commitment to staff training and close cooperation that should be seen as a model for others to follow. Nittan Elite Partner of the year The “Elite” programs have been developed to acknowledge and reward a select group of installation partners and product distributors that have shown commitment to promoting the Nittan brand and have undertaken product training to a high level in order to ensure the uppermost standards of customer service. Nittan has built an enviable reputation for first class fire detection products" “Nittan has built an enviable reputation for first class fire detection products, but it’s essential to back that up with quality support,” states Lee James, General Manager – Product Marketing, Nittan Europe. Elite Partner and Distributor program Lee adds, “Our new Elite program identifies those installers and distributors that demonstrate loyalty to Nittan and have taken the time to invest in the brand by undertaking rigorous training on the full product range. As a manufacturer our end user contact is minimal, these customer facing companies are often the first experience people will have of Nittan so their product knowledge and commitment to Nittan is exceptionally important and deserves to be recognized. The key benefit for Elite members is that we can direct new customer enquiries to them as we know they are a safe pair of hands!” The Nittan Elite Partner and Elite Distributor program is part of the company’s ongoing commitment to providing the best support possible for customers. Nittan shall continue to monitor performance and promote others to Elite status once certain milestones have been achieved.
Nittan has announced the launch of its latest generation EV Firebeam Xtra Loop Powered beam detector equipment. The EV Firebeam Xtra beam detector incorporates a Mini Input Module to report Alarm on Nittan Evolution Addressable Fire Alarm Systems. It provides a reliable, cost effective solution for protecting large areas. EV Firebeam Xtra beam detector Building movement and accessibility have, in the past, made beam detection unreliable, difficult and time consuming to commission as well as hard to maintain, but Firebeam overcomes these issues through its advanced motorized technology. The beam aligns itself to the center of the reflector when commissioning and will automatically re-align itself when building movement occurs. Latest-gen Fire Beam Xtra detector incorporates newly Revised Optics using the latest advanced components The latest generation Fire Beam Xtra detector incorporates newly Revised Optics using the latest advanced components, significantly increasing the range from the previous model. Together with the existing class top features the device is VdS approved and fully compliant to EN 54-12:2015. Redesigned linear stepper motors As well as extending the range the Fire Beam Xtra alignment processes are Five Times Faster, thanks to the completely redesigned linear stepper motors, which have resulted in amazingly fast commissioning and routine maintenance. Under test conditions at 40 meters the auto-align time was 3m02s, using the Fire Beam straight out of the box. Once aligned a routine re-alignment was timed at just 1m07s. This is class-leading performance not only in terms of speed but also in terms of advanced robust design built for precise purpose. Standard Fire Beam Xtra package The standard Fire Beam Xtra package comes complete with the head unit, the low level controller, a single reflector, a user manual and a 3mm allen key. This will enable you to cover distances up to 70 meters. To cover distances over 70 meters, there is a Mid-range and Long-range kit available, covering 70-140m & 140-160m, respectively.
Nittan were proud to take part in the Student Housing Conference 2019 organized by University of Salford, held at Victoria Warehouse in Manchester. This provided the perfect platform for Robin Edmunds – General Manager EMEA Sales to present how Nittan EV-DP Dual Optical Smoke Detectors and EV-DPH Multi-Sensor with Dual Optical Technology can reduce unwanted False Fire Alarms in Student Accommodation and other public buildings. Running the presentation along with our EV-DP video clip was well received with attendees including leading experts from the university accommodation sector.
Nittan are delighted that Taybell Fire and Security of Leeds have given pride of place to a Nittan demonstration board. Nittan’s Northern Regional Sales Manager, Steve McCarley handed over Nittan devices and assembled the board with David Thorley of Taybell. Addressable Fire Detection Devices The Nittan demonstration board features the Evolution 1 panel and our key Evolution analog addressable fire detection devices, complementing security and access control products already on display at Taybell. Director Michael Thorley said, “For the past four years Taybell have been installing Nittan Fire detection systems in a number of small and large commercial premises. We have complete trust in the product and happy to demonstrate their ease of use to our customers”.
Over the last decade, fire protection has been transformed by the rise of addressable, IP-based devices embedded in networked fire alarm system infrastructure. The scalability and modular architecture of digital fire alarm systems has unlocked a new level of fire safety, for instance by pinpointing the exact location of a triggered smoke detector in an alarm, or by interfacing with public address systems for phased building evacuations. For system integrators, installation and maintenance of alarm systems have reached new levels of efficiency – including automated service alerts and far fewer false alarms – with unprecedented cost savings. Accordingly, the world market for fire alarm systems has seen significant growth, driven by the digitization of existing systems to meet higher safety standards and legislation. Experts at Grand View Research expect the market to increase from $52.2 billion in 2016 to $93.5 billion by 2022. Addressable systems – including IP-networked smoke detectors and fire panels – already account for more than two-thirds of the alarm technologies segment. And, as analog systems are being phased out, their share will soon be 100 percent. Networked fire alarm systems With that said, all elements are in place for the second, even more fundamental transformation in fire protection: In the near future, a growing amount of networked fire alarm systems will be connected to the Internet of Things (IoT). In the near future, a growing amount of networked fire alarm systems will be connected to the IoTThis is part of a larger trend across industries, including smart homes and smart buildings automated by a mixture of sensor data and artificial intelligence (AI). The number of IoT-connected devices worldwide is expected to exceed 14 billion by 2022, more than half of the world’s 28.5 billion connected devices. For technology providers like Bosch, the IoT’s level of networked intelligence calls for a strategic response. “Our strategic target for all of our electronic product categories is to be IoT-enabled by 2020,” said Volkmar Denner, CEO of Bosch. This vision is supported by “3S’s” in Bosch’s connectivity business: sensors, software, and services. In developing and implementing services and solutions for the connected world, Bosch benefits from its expertise in software and sensor technology as well as, in particular, its broad business portfolio. Remote Services lead the way When it comes to bringing the IoT into the fire safety segment, Bosch envisions a future in which connected devices – and their data – open up new kinds of services that offer significant benefits to end customers and system integrators. This digital transformation journey is already well underway, as IoT-based applications are already enhancing the fire safety service offering on several levels. As a prerequisite, networked system architecture such as fire panels and sensors need to connect to the internet via nodes, hubs, and gateways in a secure manner. With this connection in place, the system can communicate with a cloud application server via IP protocol to send real-time data such as device health, battery status, and event history. Networked system architecture such as fire panels and sensors need to connect to the internet via nodes, hubs, and gateways in a secure manner Because system integrators can access these data points from any location without physically visiting the installation on-site, the impact of the IoT so far has been most pronounced in the Remote Services segment with the following three focus areas: Remote Connect. Allows for the remote set-up of a system and programming to customer specifications. Offers cost savings, as set-up can be handled practically without leaving the office for each new installation. Requests for changes can also be implemented at faster turnaround. Remote Alert. In case of fire, the system sends an alert via the remote portal, which can be integrated with messaging systems. Integrators also receive alerts for device outages and malfunctions. Remote Maintenance. The system performs regular health checks and condition monitoring, sent at user-specified intervals. Smart fire detectors also ping administrators for electromagnetic pollution or contamination with dust. Major efficiency gains for system integrators While IoT-based Remote Services already provide major efficiency gains for system integrators, we’re only just scratching the surface of what is possible. At the same time, the foundation for next-generation IoT-connected services is already created today, as the integration between sensors, software, and services increases.It will not only be crucial for devices to work together within the same network In the process of building end-to-end fire safety systems that are ready to connect with the IoT, seamless interfaces with third-party apps and platforms via APIs (Application Programming Interfaces) will be a competitive advantage for system technology providers. It will not only be crucial for devices to work together within the same network. It will be even more important that systems can communicate with apps or building management software. On the same note, the ability to provide integrated, IoT-connected services on a secure backbone – safe from hackers and malicious attacks – will be indispensable, because system data is the most valuable resource moving forward. Analyzed correctly, this data holds the key to what comes next. Smart data instead of Big Data Needless to say, the rise of IoT-connected fire alarm systems will create massive amounts of data. This new ‘Big Data’ reality will call for improved data processing capabilities. Not just in terms of quantity: The most relevant services will be derived from smart data provided by IoT solutions in fire safety. The focus lies with data points that matter and making this data actionable by practice-oriented analysis. For a quick glimpse into the process, our IoT data scientists are currently running comparative analyses of several fire alarm systems to gain visibility on problematic incidents, for instance when devices trigger false alarms. New services will have the potential to transform the way in which fire alarm systems are maintainedIn the next step, categorizing all systems that report such incidents into clusters would allow to give system integrators a big picture overview pinpointing exactly those among their managed systems that are at risk and need inspection, repairs, or upgrades. On the technical level, Bosch is using Mongo DB, a universal, document-based database for apps, to perform these quantitative analyses, always with a focus on new services and benefits for customers. As our understanding of this data increases, new services will become possible that have the potential to transform the way in which fire alarm systems are maintained and managed. Whereas today, system integrators can view data points such as device status in their Remote Portal and offer basic maintenance support via cloud-connected apps, tomorrow their service approach will be much more proactive, again thanks to smart data. The next level of IoT-powered services In the future, data from IoT-connected systems can be leveraged to predict automatically at what exact point in time a system component is going to fail. Instead of replacing said component ahead of time, as is the case in today’s preventive maintenance approach, this new predictive service protocol allows to save cost by making maximum usage of the device’s lifespan.This new predictive service protocol allows to save cost by making maximum usage of the device’s lifespan In the bigger picture, the data log of a particular fire alarm installation’s data can provide the basis for targeted system optimization efforts. For instance, if long-term data indicates that sensors in a particular area tend to trigger false alarms because of signal interference, the integrators can perform a deep dive into whether nearby high-voltage cabling is the cause and make adjustments to system architecture accordingly. In the same vein, integrators gain transparency on whether detectors in a certain location tend to need replacement due to dust and contamination, or if electromagnetic compatibility (EMC) with other systems like voice broadcast is causing issues – and take preventative measures. Self-monitoring Fire alarm systems Overall, these data points, together with constant real-time information on system health, will provide system administrators with the tools for planning and maintaining fire alarm systems in a more efficient manner. They can design and install new systems based on the data-powered learnings from previous installations. And they can provide a more customer-centric response to information requests or inquiries for system updates. Most of all, the connection to IoT-based services will provide a new peace of mind: These upgraded fire alarm systems will quietly monitor and secure themselves, and only trigger alarms or notifications when service is needed, while system integrators can focus on more important tasks. Right now, we are building the foundation for making these new IoT-driven services a reality. But compared to what the IoT has is store for the future design of fire alarm systems in buildings, we have only seen the beginning. The biggest benefits are still to come.
Across the world, fire and rescue services vary greatly, and each will have their own unique circumstances and challenges to deal with. Firefighters in the USA and Australia are more likely to face wildland fires, whilst in the Middle East, firefighters deal more regularly with transport related fires involving hazardous materials. In many European countries, less than 10% of call-outs are fire related at all, with firefighters much more likely to attend traffic accidents, medical emergencies or flooding. A range of different climates also provide firefighters with specific challenges. Providing Optimum Protection These fabrics can offer resistance to fire, increased breathability, control of moisture, and a lighter weight Firefighters in hot and tropical Indonesia for example, will have different requirements to those in hot and arid South Africa, whilst those in Scandinavia operate in more temperate and cooler conditions. It’s important, therefore, that PPE manufacturers can provide a wide variety of options to suit particular environments and operations. PPE must be highly effective, comfortable, and suitable for the job in hand, wherever in the world the firefighters are operating. Selecting the right fabric for your PPE is the first step in providing optimum protection for the environment you are operating in. International fibre and fabric manufacturers have developed a number of highly specialized materials offering a range of benefits. Used in combination, these fabrics can offer resistance to fire, increased breathability, control of moisture, and a lighter weight. Best Quality Firefighting Garments Highly specialized and lightweight fibers for the outer-shell of a garment, for example, can provide outstanding air permeability and breathability, allowing metabolic heat to escape, whilst of course providing vital protection against the intense external heat and flames of a fire. The best quality firefighting garments combine this type of outer shell with an inner moisture barrier and liner system which draws moisture away from the skin, helping to keep the body cool and dry. Strenuous work in a hot environment causes profuse sweating, and if this sweat is not able to evaporate, the body is not able to cool itself effectively. Once the most appropriate fabric is chosen, the design and style of a garment also plays a crucial role in contributing to a firefighters’ safety. Maintaining A Comfortable Body Temperature Search and Rescue operations often take place once the immediate danger of flame is removed Whether operating in bushland, floods, on the roadside or even in extremely cold conditions, firefighters need to maintain a comfortable body temperature and stay dry. They are also likely to need to crawl, run, and climb to carry out the job in hand. Any protective clothing must be ergonomic and has to be able to work with them rather than hinder them. As a result, over and above the full structural firefighting garments available to FRSs, manufacturers have also developed innovative designs for more specific applications. For example, Search and Rescue operations often take place once the immediate danger of flame is removed, with USAR or technical rescue teams entering enclosed and confined spaces where high temperatures and often toxic smoke are hazards. Particular Protection Against Radiant Heat USAR firefighting garments therefore should be tear and puncture resistant, provide protection against blood-borne pathogens, offer physical protection at high risk points such as the knees and elbows, provide a high level of flexibility to afford maneuvrability in confined spaces, and crucially be lightweight and breathable to minimize heat stress. Alternatively, for firefighters engaged specifically in combatting forest and wildland fires, garments need to provide particular protection against radiant heat, and ideally feature a double layer of fabric to protect against sharp thorns and undergrowth. Today, many FRSs across the world use a combination of structural and technical rescue garments which can be particularly useful when faced with a range of operations requiring different levels of protection. Rescue jackets are worn with standard structural trousers when responding to a road traffic accident International Standards Of Performance For PPE Frequently, rescue jackets are worn with standard structural trousers when responding to a road traffic accident, for example. So long as these garments are tested and approved as compatible before they are used in combination, this can serve to improve ergonomics and comfort, and crucially can contribute to the lowering of heat stress in firefighters. There are currently three major standard-setting bodies on the world stage To ensure the best level of protection, most countries demand conformity with both national and international standards of performance for PPE. There are currently three major standard-setting bodies on the world stage, the National Fire Protection Association (NFPA) which covers the USA, Latin America and the Asia/Pacific region, the European Committee for Standardisation (CEN) which covers Europe, and the International Standards Organisation (ISO) which sets standards worldwide. Lighting And Communications Equipment In addition, each country will have its own National Standards Body (NSB), setting standards for its own specific interests. Ultimately, it is down to the customer to decide which standards they would like their PPE to follow. The best manufacturers can create PPE to meet a number of these standards simultaneously. These include alternative types of trouser front, leg openings and knee-pads, as well as cuff styles on fire coats Different countries, and even individual FRSs, often have particular additional requirements for their PPE, which can simply be down to style or color preference, or to accommodate particular tools or equipment they use. These include alternative types of trouser front, leg openings and knee-pads, as well as cuff styles on fire coats. Operational safety features such as integrated safety harnesses and drag rescue devices can also be specified. In addition, firefighter accessories including tools, lighting and communications equipment all have to be carried safely requiring a selection of loops, straps, D-rings, glove hooks, and pockets and flaps. Developing Innovative Solutions Finally, most FRSs aim to present a professional and clearly recognizable identity to their communities, so particular colors and badging can be an important feature of PPE. This has led to the introduction of a wide range of fabric colors and the increased use of Velcro fixings for identification badges with logos, names and roles being individually catered for. Called upon to handle an ever-increasing variety of challenges, in contrasting climates and situations, firefighters across the world are certainly faced with complex environments in which to operate. By carefully studying these conditions and listening closely to customers, PPE designers and fabric manufacturers will continue to work together to develop innovative solutions to meet these specific needs and create optimum garments for maximum protection and comfort.
Did you know an estimated 30% of smoke alarms in the UK are inoperable due to missing, flat or disconnected batteries? For a property to comply with The Regulatory Reform (Fire Safety) Order 2005, it is vitally important that all fire safety equipment is kept in perfect working order at all times. This involves checking that the fire safety equipment is accessible, well maintained and hasn’t been tampered with. There are many ways you can take care of your fire safety equipment, to ensure your property is prepared, should there ever be a fire. Equipment Assessment Checks There are two types of equipment assessment checks that should be carried out, including monthly and annually If you’re the ‘responsible person’ for commercial property, you need to ensure your building meets fire safety standards. Here are 5 tips on how to properly maintain your fire safety equipment. Both passive and active fire safety equipment must be check regularly for any signs of wear or damage. There are two types of equipment assessment checks that should be carried out, including monthly and annually. There is a range of equipment checks you must carry out, including fire doors, fire alarm test, emergency lighting and fire extinguishers. Emergency lighting should be checked monthly, with all issues kept in a logbook. Fire doors should also be checked to ensure their seals and frames are in good condition. Fire Alarm Tests All fire protection has to be checked annually including alarms, detectors, lighting, sprinklers, extinguishers and fire doors. They should be carefully inspected. Fire alarms are a legal requirement for commercial premises. To check that your Fire alarms still function correctly, it is important to get them serviced. All fire alarms should be tested, maintained and inspected by a competent person who is able to carry out any remedial work. Fire alarms are a legal requirement for commercial premises Fire extinguishers must be ready to work straight away in the event of a fire, so it is vital they are regularly checked and serviced. You should ensure they are maintained and kept in a functional condition. Every month, the pressure gauge should be tested on all fire extinguishers. Fire Risk Assessments Every year, it is required that a qualified technician carries out a thorough check on all your extinguishers for them to be fully serviced and certified. In addition to regular maintenance checks on your fire safety equipment, it is vital your commercial property has a fire risk assessment carried out every 4 years, with a renewal every 2 years. Fully trained and qualified assessors should undertake this to make sure it is done professionally Fully trained and qualified assessors should undertake this to make sure it is done professionally. By having a fire risk assessment review, it determines whether any changes could impact the ability for your equipment to properly protect your building. Fire Safety Logbook During a risk assessment, all fire doors must be checked to ensure they are in good condition and close efficiently with secure hinges. The fire seals must be fixed in position, with signs on the door present and legible. To keep an overview of all findings and actions, there should be a fire safety logbook and maintenance record that remains at your premises at all times. The logbook is used to record and review any significant findings when carrying out the fire risk assessment. This helps to keep all fire safety equipment functioning effectively and available to respond to emergency fires.
Technologies to protect against fire are among the innovations being shown at CES 2020, the technology event, Jan. 7-10 in Las Vegas. The fire market is one of many served by the range of consumer and smart home technologies on display at CES 2020, from artificial intelligence (AI) to 5G, vehicle technology to AR/VR (augmented and virtual reality), robotics to home automation. For example, Longan Vision will display augmented reality systems for firefighters, helping them make good decisions during high-risk events while reducing the cognitive load of incident command personnel. Longan's "Fusion Vision System" provides firefighters with enhanced vision, communication and situational awareness. fire-related products Smart home could be about delivering home analytics through cloudless architectures and new door lock approaches" The smart home market is a major focus at CES. In the case of fire-related products, a smart home can also be a safer home. “For the smart home market at CES this year, we expect to see numerous announcements regarding home awareness,” says Blake Kozak, Senior Principal Analyst at IHS Markit. “This will include brands offering up additional analytics for consumer security cameras with a focus on edge-based solutions.” The show features more than 170,000 attendees, 4,500 exhibitors and 1,100 industry thought-leaders featured on the CES stage. “The impact of this [event] for the smart home could be about delivering home analytics and enhancing privacy through cloudless architectures and new electronic door lock approaches,” Kozak adds. integrated smart home experience An example of home analytics is the Resideo Home app, introduced in December, which will make whole-home monitoring possible for four critical networks of the home – water, air, energy and security. Resideo promises a “simplified and integrated smart home experience." Smart fire monitoring solution provider Rozetatech at CES 2020 offers an Internet of Things (IoT) fire detection solution that uses advanced digital sensors and their wireless capabilities and sends real-time information through mobile phones to 911 rescue centers and fire officers. First Alert has helped protect homes and families for 60 years. Their Onelink portfolio, on display at CES, expands to provide whole home safety and WiFi coverage solutions. Gentex Corp. provides commercial smoke detection and signaling devices for the fire protection industry (in addition to a portfolio of electro-optical products for the global automotive industry). smart home and IoT applications Their newly developed UART-interface alarms can be integrated with any client's wireless module for various smart home EVERDay Technology provides smoke/heat/CO/gas detectors for both commercial and residential applications. Their newly developed UART-interface alarms, such as smoke/heat combo alarms, smoke/CO combo alarms and gas alarms, can be integrated with any client's wireless module for various smart home and IoT applications. Siterwell Electronics includes sensor alarms such as smoke, carbon monoxide, gas, heat, and water level alarms among its range of security and protection products for residential and commercial applications. Siterwell exports to around 66 countries. Other products include a UL-listed commercial fire alarm system, IoT intelligent security and smart home networking products. smart water leak detectors AerNos nano gas sensors detect multiple gases simultaneously to parts-per-billion levels for indoor and outdoor air quality monitoring, hazardous gas detection and other "e-nose" applications. The tiny, accurate, affordable and low-power modules deliver results for plug-and-play integration with commercial product lines. Safera Oy is an international innovator in intelligent stove guard technology and preventive fire safety. The new Safera Sense product provides smart cooking notifications to help users reduce cooking fire risks, assist with cooking temperatures and times, and improve air quality while cooking. smart home devices WaryMe designs and develops a personal safety mobile application to improve a user’s security in public places, schools, transports and companies by addressing major risks such as terrorism attacks, intrusion, fire and even industrial accidents. An all-in-one mobile application integrates alerting, crisis management and mass notification features. “Market players are looking to expand beyond established smart home devices like smart thermostats and networked cameras to products like smart water leak detectors, smart pet feeders, and smart air purifiers,” says Elizabeth Parks, President, Parks Associates. “Familiarity with smart home devices lags behind familiarity with smart entertainment products; it even lags that of smart speakers, which are quite new in the market,” adds Parks. In 2020, we will see players working to advance the visibility and marketing around device integration and specifically focus on use case scenarios around safety, security, and convenience, which have always been the primary drivers of adoption of these types of products.”
One Los Angeles firefighter made $360,010 in overtime last year, and 18 employees of the department each earned more than $200,000 in overtime pay. In all, more than 90% of LAFD employees received overtime – an average of $27,737. Excessive overtime is an ongoing challenge at many fire departments around the United States, and the situation can often attract the attention of auditors and budget-conscious city managers, who may be concerned, or even suspicious, about the additional costs. There may be questions such as whether overtime hours are being allocated fairly. There are often calls for more oversight and regulation. Transparency is critical when tax dollars are being spent, and those who allocate the funding have to face voters. Working culture of long shifts For firefighters, overtime pay can provide a welcome boost to their household finances and make firefighting jobs more attractive. Working long shifts (and overtime) is a part of the culture of firefighters. But at what cost to departments? Is overtime pay the best use of resources? Is overtime pay the best use of resources? Might other employment models be more cost-effective? Extremely high overtime payments to a handful of individuals at least suggest a need for more balance in how overtime is distributed. Burgeoning overtime expenditures also may reflect other issues, such as inadequate staffing or recruitment challenges. For example, the Baltimore City Fire Department is paying overtime to fill nearly a third of its firefighter and medic shifts every day, according to The Baltimore Sun. The department is relying on volunteer “callbacks,” when a firefighter or medic who just finished a shift is asked to work another one. Montgomery Fire/Rescue $2 million over budget Last year, Montgomery, Ala., Fire/Rescue went $2 million over budget because of overtime pay needed in response to a multi-year worker shortage. In some cases, overtime is a temporary solution to an ongoing problem: recruitment and retention of firefighters. Another element of overtime is a department’s “constant staffing” model, which requires a fire station to be staffed 24/7 for fires, medical calls or other emergencies. There may also be a need to cover for employees who are on leave for health reasons, military service or for disciplinary issues. There are vacations to consider. Leave requests may occur with little prior notice, and overtime may be the only practical means of covering for the absences. Another element of overtime is a department’s “constant staffing” model, which requires a fire station to be staffed 24/7 for fires, medical calls or other emergencies Avoids hiring additional staff Some say paying additional overtime saves money in the long run by avoiding having to hire additional staff and pay their benefits. However, in some cases, reduced benefit expenditures – such as pension cutbacks – are changing the calculus. In the case of wildfires federal or state disaster funding may absorb the costsGiven the shifting variables, it may be less expensive in some cases to hire additional employees than to swallow the overtime costs. However, in a competitive employment environment, what are the chances that a new recruit may be lured away by another department despite a huge investment in training? In some cases, the costs of overtime may be reimbursed to local jurisdictions. In the case of wildfires, for example, federal or state disaster funding may absorb the costs. For special events, city employee overtime may be reimbursed by an event organizer or venue. Shifts not comparable to business world There is also an argument that how firefighters are scheduled requires that issues of overtime be examined through a different lens. A firefighter might work a 24-hour shift, three times as long as a typical eight-hour workday. A firefighter might work a 24-hour shift, three times as long as a typical eight-hour workdayTherefore, overtime issues are not equivalent, or comparable, to the business world. Assuming that’s true, it suggests a need for more education and explanation to city managers and the general public about the specific differences and how they impact the need and/or desirability of overtime. Large amounts of overtime also raise concerns about fatigue and morale. For example, a firefighter is likely less effective after working multiple long shifts. Given the life-and-death nature of firefighting and emergency medical care, employees should always be at their best. Overly tired firefighters could possibly put additional lives at risk.
How can a building’s fire systems be integrated with access control and other security systems to ensure effective function of both? It can be a challenging and delicate endeavor. Integration of fire and security systems provides multiple benefits and some challenges to be addressed. It is useful to consider fire and security systems as part of the same overall mission to keep a building and its occupants safe, while also being attentive to the differing roles of the systems and how they can complement each other. integrating security and fire systems Integrating security and fire systems is becoming paramount to create improved efficiency “There’s a conflict between life safety and security systems,” says Karen Trigg, Business Development Manager, South East, for lock company Allegion (UK) Ltd. “We must secure buildings without impeding the flow of movement and hindering immediate escape should a fire incident occur. To do this, we must have a greater understanding of building requirements.” In today’s world, integrating security and fire systems is becoming paramount to create improved efficiency and effectiveness of a building’s safety technology — and this integration can provide monumental benefits, says Eric Widlitz, Vice President of Sales for North America for access control company Vanderbilt Industries. video management systems For example, in the event of a fire, an alarm from a fire system can trigger an access control system to release locks on fire escape doors, as well as generate muster reports to provide information on who is inside the building, says Widlitz. “Additionally, video management systems have the ability to provide access to real-time, remote video footage of the fire’s actual location, helping firefighters and other emergency personnel to assess the situation and respond with greater accuracy.” Many challenges and opportunities that facilities face when integrating systems relate to whether a building’s infrastructure is designed well enough to connect security and fire systems, says Julie Brown, Institutional Market Leader for Johnson Controls. By conducting a site assessment first, owners and managers can better determine where physical building updates may be needed. Integration Of Video Surveillance And Fire Alarms Adjusting design in this case can eventually help make the integration of video surveillance and fire alarms easier" For example, if video surveillance is obstructed in certain areas, owners need to identify if the cameras can be moved to a better location or if physical alterations to the building are needed. “Adjusting design in this case can eventually help make the integration of video surveillance and fire alarms easier,” says Brown. “In the event that a fire alarm sounds, owners can have peace of mind that their cameras have an unobstructed view and that they can be automatically alerted to provide visibility into the area affected and potential cause of the alarm. It is critical to occupant safety that building owners address any design hurdles. Budget is often an issue,” says Trigg. “Although a challenge, understanding budgets – not only for the system in place but also ongoing maintenance and upgrades – helps uncover the correct solution, showing that the ‘cheaper option’ may cost more in the long run for some.” thermal imaging cameras Joe Byron, Vice President for the Americas for MOBOTIX Corp, says integrating fire and security opens the door to a world of possibilities. “When specifically looking at industrial applications, these systems require an added layer of reliability in order to guarantee workplace safety and operational efficiency,” he says. This technology is tied into the fire-suppression system and can monitor the temperature of specified machines" Byron points to a specific deployment as an example: MOBOTIX’s work with KUHN RIKON, a world-renowned cookware manufacturer. In 2015, during mechanical pot polishing, an abrasive component spontaneously combusted causing a large-scale fire, leading to a dust explosion, says Byron. “While an unfortunate tragedy, this led to an opportunity to outfit the plant with thermal imaging cameras,” he adds. “This technology is tied into the fire-suppression system and can monitor the temperature of specified machines. With built-in logic, the cameras can alert technicians to heat warnings and, if not acted upon, can automatically shut-down the machinery and queue fire systems if required.” Fire And Security Systems A well-designed and integrated control room can help to organize, automate and streamline critical sensors by implementing workstations that transmit only the most critical information at any given time. “Additionally, operators are better equipped to make more educated and timely decision by leveraging audible alarms, visual LED indicators and video displays with built-in intelligence to change content based on triggers from third-party systems such as fire, building automation and access control,” says Dan Gundry, Director of National Control Room Sales for Vistacom. At the end of the day, fire and security systems are two elements of the same mission: To keep buildings and their occupants safe. However, the two systems often operate independently and may not be integrated. More integration offers benefits, but there are pitfalls to be avoided.
Founded in France in June 2006, QIM specializes in the design, supply, installation and maintenance of quality automatic sprinkler systems. Created on the simple principle of providing quality products and service, QIM strives to ensure it offers the very best, most effective sprinkler protection systems for warehouses. Staying true to these principles, the company continues to see steady growth, with annual revenue reaching nearly £4 million in 2016. Tighter sprinkler regulations Focusing exclusively on warehouse projects, QIM works with some of the most respected construction companies in France. With French law requiring all warehouses larger than 6,000 m² in size requiring sprinkler protection, it is fair to say that QIM is used to large-scale projects. There is now a lot of choice, with many companies and products in the sprinkler world" Despite many changes in the industry, including tighter sprinkler regulations for warehouses, the company has continued to grow. When assessing what has changed in the industry in the last five years, Thomas Delahaye, engineer, at QIM, is clear while stating, “There is now a lot of choice, with many companies and products in the sprinkler world. Prices have also been steadily decreasing.” Tyco Factory Mutual (FM) pumps Despite continuing to grow, the company has never lost sight of its founding principle of providing quality products and service. Reflecting this, QIM’s CEO recently announced the company was seeking to maintain its current annual revenue rather than increase it. Whilst this may seem an odd aim for a company that has experienced such growth, Mr. Delahaye is in complete agreement with the policy, stating “This will allow us to choose our future projects and ensure we completely satisfy each customer.” Like most companies operating in the increasingly demanding construction industry, staying ahead of competition and keeping to tight schedules is vital - not just for their reputation but also their clients. Understanding this, QIM has, and continues to seek out, products and technologies that enable it to meet deadlines and stay ahead of the competition. This is why, Mr. Delahaye explains, the company continues to use Tyco products, “We have used Tyco products almost exclusively since our foundation. They continue to be our choice because of their prices and range of stock.” ESFR-25 sprinkler heads One recent project that the company is particularly proud of is a large warehouse recently completed in Amiens, northern France for an internationally-recognized global commerce company. Measuring 107,000 m2 in size, it is the company’s largest warehouse in the country. The scale and importance of the project meant installation was a huge undertaking; involving a staggering 10,000 Tyco model ESFR-25 sprinkler heads as well as 36 Tyco check valves and multiple Tyco Factory Mutual (FM) pumps. ESFR-25: Early Suppression Fast Response (ESFR) provides effective heavy sprinkler discharge at heights of up to 48ft (14.6m). Their benefits include Competitive prices Unique product range eliminates compromise The technical skills and know-how to ensure success Early Suppression Fast Response Benefits For this project, as with their others, there was no hesitation when it came to choosing which fire protection products to install, with Mr. Delahaye stating, “Tyco have the technical services and skills to answer our questions and solve problems, while their multiple locations mean getting Tyco products is quick and simple.”, stated Thomas Delahaye, Engineer, at QIM. In addition to the excellent reputation and uniqueness of Tyco products, Mr. Delahaye also highlighted another important aspect to the Tyco product range that is always a key consideration for businesses such as theirs own, which is the cost factor, “Tyco products are also very competitively priced compared to others,” added Mr. Delahaye.
Nittan Europe, UK manufacturer of conventional and addressable fire detection products, has had its Evolution analog addressable fire detection system installed into TOR School in Glastonbury, Somerset. The system was installed by Coomber Fire and Security Systems who are a Nittan Elite Partner and BAFE SP203-1 & SP101 accredited. The TOR School is an alternative to mainstream school for children and young people who may be struggling to cope in their existing educational environment in the Mendip area of Somerset. As a part of a recent expansion project, a new building has been added which required a comprehensive fire detection system. Addressable Fire Detection System They have been designed to reduce false alarms caused by non-combustion products The Nittan Evolution analog addressable fire detection system, installed by Coomber Fire & Security Systems, has provided the school with a system which is not only reliable, resilient to false alarm, and simple to use, but also saved the school time and money. At the heart of the system is Nittan’s evolution1 control panel, with Nittan EV-PS Photoelectric Smoke Detectors with in-built sounder and EV-DP Dual Wavelength Photoelectric Smoke Detectors. Nittan’s Evolution EV-DP smoke detectors have been installed by Coomber Fire & Security Systems in the science labs and DT workshops to prevent false alarms. They are ideally suited to this demanding environment as they have been designed to reduce false alarms caused by non-combustion products such as steam, dust and aerosols. Optical Smoke Sensor As steam and dust are much larger particles than smoke, the detector won’t false alarmUnlike other industry standard (single optical sensor) smoke detectors on the market that claim to distinguish between smoke and non-combustion products, the EV-DP effectively measures the actual particle size in the chamber via its combined IR and blue LED technology. As steam and dust are much larger particles than smoke, the detector won’t false alarm. Also highly reliable, the Evolution EV-PS Optical Smoke Sensor installed across other areas of the school building has the added benefit of the sounder fully integrated within the sensor itself. This makes for a cost effective, quick installation and is more aesthetically pleasing. The Nittan evolution 1 panel provides complete control and monitoring capabilities for all system devices and has especially been designed with the needs of both the installer and end user in mind. Most Addressable Systems Ease of use was paramount and the panel’s LCD touch screen display and intuitive, easy to use menu structure met this, making the handover from Coomber to the customer very straightforward. Staff at Mendip Partnership School are confident in how to operate the system. Evolution 1 panels have very comprehensive, but simple to use ‘Cause and Effect’ capabilities Evolution 1 panels have very comprehensive, but simple to use ‘Cause and Effect’ capabilities and, like most addressable systems, allow comprehensive programming of the sounder outputs. Furthermore, the Cause and Effect matrix can be set up via the onboard touch screen and menu structure or using the PC tools and downloaded to the panel. The panel also has two configurable rs485 ports for connection and supports up to eight separate password protected users, so that all nominated members from the school can easily access it. Ensuring Total Fire Security For Its Customers Lee James, General Manager – Product Marketing at Nittan said, “Nittan takes care to not only ensure total fire security for its customers, but also puts special attention in fostering relationships with its partners. Coomber Fire & Security Systems, the largest independent fire and security installer in Somerset, is one of our Elite Partners.” “This program was developed by us to acknowledge and reward a select group of installation partners that have shown commitment to promoting the Nittan brand and have undertaken product training to a high level in order to ensure the uppermost standards of customer service. Their work on this project is testament to that.”
Established in 1984 in South Africa to contract in the Fire Detection and Automatic Extinguishing Systems market, Specifire prides itself on providing a professional approach to each individual customer. Building on this success, the company expanded in 1995, opening a sprinkler division that is now the biggest installer of fire protection and detection systems in KwaZulu-Natal region, in South Africa. Thanks to its excellent reputation, Specifire has steadily built up a large client base that includes some of South Africa’s biggest companies, including Sappi Fine Papers, Illovo Sugar, Hulamin, Toyota S.A., Unilever and numerous shopping centers. Fire protection and detection systems installed Specifire focuses almost exclusively on the KwaZulu-Natal region, including the city of Durban Specifire focuses almost exclusively on the KwaZulu-Natal region, including the city of Durban – which accounts for approximately 95% of its business. Featuring 150 employees, the company sees annual revenue of up to £6 million – thanks largely in part to the installation of fire control technology in industrial sites such as sugar mills and warehouses. “For our customers, price is always a consideration, so we aim to be competitive, but at the same time we don’t want to compromise our high quality,” explained Martin Holmes, Managing Director, Specifire. “We do everything in-house, from design to fabrication to installation, and finish every project on time.” AutoCAD and Tyco sprinkler systems In over thirty years of business, Specifire has seen exponential growth in the marketplace and constantly evolves its own operations to meet changing demands. The implementation of a new management structure is just one of its latest innovations, along with a renewed focus on services rather than simple installation. “Our mission is to provide the very best in design, installation and service; leveraging advanced technologies such as AutoCAD and Tyco sprinkler systems. By putting detailed planning at the heart of every project, we can ensure success,” added Holmes. “Furthermore, by focusing more on services, we can generate annuity income on a regular basis.” Tycoin-rack and roof sprinklers One recent project that showcases Specifire’s attention to design and detail is the deployment of circa 20, 000 Tycoin-rack and roof sprinklers in a large clothing warehouse. Founded in 1965, PEP Stores is a large multinational discount clothing company based in Cape Town. Operating in 11 countries, including Australia and Poland, the company employs approximately 44,000 people. Operating more than 4,600 retail outlets, the company wanted to build a new 90,000 m2 central hub warehouse that would house and protect its precious inventory from fire damage. Tyco high velocity sprayers and guards Specifire has installed 75% of the Tyco sprinklers and is on target to complete the project within the agreed schedule"“Pepkor has consolidated all its warehousing facilities into one single distribution depot and needed a robust fire-protection solution. We put together a design concept with guaranteed compliance with regulations and won the business,” continued Holmes. “In the past five months, we have installed 75% of the Tyco sprinklers and we are on target to complete the project within the agreed tight schedule.” The Tyco in-rack and roof sprinklers, along with Tyco high velocity sprayers and guards and pre-trimmed wet Alarm Valve (AV-1) assemblies will ensure that millions of dollars’ worth of stock will be protected from fire. The Tyco TY-B Conventional Sprinkler automatically distributes water in a spherical pattern below the deflector. The benefits of this conventional sprinkler include – Quality products that give peace of mind Competitive prices that don’t compromise on quality Effective fire protection of valuable stock “We are the current holder of the ASIB “Best Installation Award” for our nearly £1 million installation at the new premises of Unilever in Durban and we wanted this ambitious project to be similarly well regarded,” said Holmes. “It is certainly a flagship example of how to properly integrate fire protection into a Greenfield development.” Enhanced fire safety and protection For Pepkor, the clear benefits are having peace of mind when it comes to fire protection as well as security in terms of full regulatory compliance. For Specifire, its relationship with Tyco products delivers multiple advantages; from the quality of the sprinklers and valves to the support it receives. “Tyco not only supplies premium quality products at affordable prices, but also has a strong local presence so I know that if I have a question, it will get answered quickly,” commented Holmes. “There are support boffins in the region who will happily come talk about the equipment and respond to any technical enquiries.” Meticulous fire protection specialist Tyco not only supplies premium quality produce at affordable prices but also has a strong local presence" “Tyco not only supplies premium quality produce at affordable prices but also has a strong local presence so I know that if I have a question, it will get answered quickly.” Martin Holmes, MD, Specifire With the Pepkor project nearing completion, Specifire is looking to the future and hoping to build on its reputation as the region’s most professional and meticulous fire protection specialist. It fully expects Tyco products to continue to play a vital role in the company’s ongoing development. Tyco fire safety equipment and solutions Holmes concludes, “The supply, delivery and service we receive from Tyco is excellent; any concerns regarding pricing, availability and technical detail are answered within a day by the local Tyco team,” concluded Holmes. “I simply don’t get that level of support from anyone else.” TYCO Products are part of Johnson Controls, a global diversified technology and multi industrial solutions provider serving a wide range of customers in more than 150 countries globally.
HR Sprinkler is a Norwegian sprinkler solutions provider based in Oslo. Formed in 2013 and offering services ranging from CAD to installation, the company had nearly doubled its revenue to more than £4 million in only its second year. Despite such success, the company is not aiming for world domination. “We’re very happy focusing on the Norwegian market,” said Adam Henrysson, Project Manager, HR Sprinkler. “The economy here is doing well, there is plenty of new construction work. Our focus is on quality of service. That will be key to the success of the business.” Turbine house and water mill For the redevelopment project in Oslo, HR Sprinkler uses Tyco multi-layer composite sprinkler pipes The company is already involved in some of Norway’s most high-profile developments; one being a large-scale redevelopment project in Kvaernerbyen in Oslo. This stunning transformation of a former industrial site, five minutes from the capital’s downtown, began back in 2005 with the demolition of various buildings. The masterplan is to create 1,800 new homes and 55,000 sqm of commercial space; most of which is being converted from existing 150-year-old industrial buildings, including a turbine house and water mill. As with all such complex projects, there are various issues that must be overcome, “There is rigorous site safety,” said Henrysson. “Plus, we need the install to be as quick and efficient as possible – it is a very busy site and we also need to keep an eye on cost.” Composite sprinkler pipes For HR Sprinkler, the solution lies with Tyco fire protection products and components. For the redevelopment project in Oslo, HR Sprinkler uses Tyco multi-layer composite sprinkler pipes (MLCP-S). These pipes combine the advantages of both plastic and metal pipes; offering maximum flexibility and robustness as well as high pressure and temperature load capacities. Tyco MLCP-S sprinkler pipes consist of a safety-welded aluminum pipe equipped with a single polyethylene layer both on the inside and outside that offers raised temperature resistance. These layers are permanently bound to each other by means of an in-between bond coat. These Tyco pipes are designed in such a way that the aluminum layer neutralizes the restoring force of the plastic. This makes it much easier for HR Sprinkler to install the pipes because the force needed to bend the pipe can be kept low. fire sprinkler assemblies We did not need to employ overly skilled specialists on the install, and we met all site safety" In addition, the use of LFII Residential Sprinklers, with Drop Nipples, allows HR Sprinkler to install all sprinklers and pressure test the complete system before the gypsum ceiling is installed. This enables HR Sprinkler to adjust fire sprinkler assemblies (concealed, recessed and pendent) and fit them flush to the finished ceiling. There are many benefits of this, including a reduction in coupling assembly and labor by allowing for the easy adjustment of the Drop Nipple between a branch line and pendant sprinkler. “Tyco products cover everything we need, and everything works together,” said Henrysson. “It makes the entire project far simpler for us. Also, Tyco products are globally recognized. Everyone knows Tyco solutions work.” residential sprinkler installations The Tyco solutions used in the Kvaernerbyen project enabled HR Sprinkler to reduce the working hours usually needed for such residential sprinkler installations by approximately 50%. “Tyco products cover everything we need, and everything works together. It makes the entire project far simpler for us. Also, Tyco products are globally recognized. Everyone knows Tyco solutions work.” Adam Henrysson, Project Manager, HR Sprinkler added, “It made the installation as quick and simple as possible. We did not need to employ overly skilled specialists on the install, and we met all site safety. Clearly this has a benefit to our bottom line, but it also has a tremendous impact on our reputation. We’re seen as a business that can deliver against tight deadlines on highprofile projects. That wins us new business.”
Nittan Fire Alarm system protects the ‘Better Life Hospital’, Bangladesh. Nittan partner, Unique Multi Engineering Limited have installed a comprehensive UL approved Nittan SPERA Fire Alarm system to protect the Better Life Hospital in Dhaka, Bangladesh. The system consisting of Nittan’s UL approved NFU-7000 Fire Alarm control panel, 325 detection devices and 36 Pull Stations with 36 Bells. Japanese Designed Fire Alarm Devices The Far Group who own and operate the 18 floor hospital building, containing 226 patient beds and 6 operating theatres, chose Unique Multi Engineering to lead this project due to their strong technical team and commitment to customer service. Nittan’s state of the art SPERA system, was specified due to the proven reliability of their Japanese designed Fire Alarm devices, plus the assurance that all parts carry UL approval.
A Nittan evolution1 panel and devices supplied by G2 Fire was recently installed by G-One Fire to assist Cape Parts Distributors in Port Elizabeth, South Africa, protect their building, staff and stock. Cape Parts Distributors specializes in brake and clutch hydraulic components. Keeping the wide range of stock and specialist manufacturing equipment in good working order is essential to the business operations. The evolution1 panel, Single Loop Addressable system provided a cost effective detection system throughout the building while minimizing disruption to the running of the business. Enabling Quick Installation Hennie Strydom of G-One Fire selected the Nittan system specially to enable a quick installation, which was made possible by the easy configuration of the evolution1 panel and also the reduced wiring and installation time benefit of using the Nittan smoke detector with built-in sounder. Hennie is always keen to try new technology and as he put it ‘was happy to test the waters’ with the Nittan panel never having worked on it before. He was very impressed with its intuitive menus, straight forward setup and simple operation. His client is delighted with the small size of the panel, user friendly touch screen and all the perks of having addressable device information without a high price tag. G2 Fire is an authorized Nittan distributor in South Africa and not only hold stocks of Nittan equipment, but also offer local Technical Support and Training.