Frequentis Transforms West Yorkshire Fire & Rescue Service With Cloud-Based Mobilization, Communication, And Incident Solution

West Yorkshire Fire & Rescue Service (WYFRS) has selected edge control room solutions from Frequentis to enhance service delivery for the communities it safeguards through better resource allocation and coordination between emergency services when responding to emergencies.

WYFRS

WYFRS is the fourth largest fire and rescue service in the country, responsible for the safety of over 2.2 million residents and the protection of 800 square miles of land, covering five major metropolitan districts.

The diverse landscape, which encompasses everything from vast rural countryside to towns and major cities, presents unique challenges: Frequentis' expertise in providing comprehensive control room solutions and dedication to delivering innovative technology to emergency service organizations has played a vital role in this successful collaboration.

Efficiency, Communication And Resource Allocation

We are aiming to enhance the efficiency of our emergency response even further, and improve communication"

“By implementing the Frequentis systems, we are aiming to enhance the efficiency of our emergency response even further, improve communication and coordination among emergency responders, and optimize our resource allocation,” says WYFRS Area Manager, Scott Donegan.

He adds, "Ultimately, this will enable us to be even better at protecting the millions of residents, the communities, and businesses we serve here in West Yorkshire."

Cloud-Based Mobilizing Solution

The contract marks a significant milestone in West Yorkshire Fire & Rescue Service's journey toward modernizing its control room capabilities.

“By adopting the Frequentis Microsoft Azure cloud-based mobilizing solution, West Yorkshire Fire & Rescue Service will benefit from a comprehensive communication and incident management platform, LifeX, and unique-mobilization solution provided by our recent acquisition, Regola," says Andy Madge, Managing Director of Frequentis UK & Ireland. 

A System-As-A-Service Approach

We continue to provide modern control room solutions for safety-critical customers"

Andy Madge adds, "The 'System as a Service' approach aligns with the managed service requirements, eliminating conventional concerns and costs associated with ongoing IT management and security."

He continues, “This partnering approach represents a significant step forward for Frequentis as we continue to provide modern control room solutions for safety-critical customers.”

Computer-Aided Dispatch (CAD) system

The new systems include a replacement Computer Aided Dispatch (CAD) system that is Emergency Services Network (ESN) ready, an Integrated Communication and Control System (ICCS) for seamless telecommunications, radio communications, and data communications, as well as a mobilizing system for efficient resource allocation to incidents.

The implementation of these cutting-edge systems will enable WYFRS to respond even more effectively to emergency calls, whether the resources are mobile or stationed at various premises, and the mobilizing system will streamline the assignment of resources and personnel.