Verint Announces All-Star Keynote Line-Up Of Barbara Corcoran, Charlene Li And Jay Shetty For Customer Engagement Event

Verint Systems (Verint), the globally renowned customer engagement company, has announced the lineup for its Engage21 virtual conference, taking place from May 19 to May 21, 2022, featuring inspirational speakers, including Barbara Corcoran, Charlene Li and Jay Shetty.

This premier event will feature in-depth content, which is geared towards customer engagement and customer experience professionals, with more than 60 sessions, led by Verint experts, customers and partners, over three days.

Shift in consumer behaviors and expectations

Consumer behaviors and expectations have shifted dramatically, because of the global COVID-19 pandemic. Increased call volumes, complex questions and changing work dynamics have introduced a whole new set of challenges for contact centers and organizations.

Eighty-two percent of business leaders surveyed believe the challenges of managing customer engagement and experience will grow in 2021. Engage21 attendees will learn how customer engagement solutions connect work, data and experiences across the enterprise, by drawing on the latest advancements in AI-powered automation, engagement science and connected data to meet ever-increasing, ever-shifting consumer interactions and demands.

The keynote speakers’ lineup features:

• Barbara Corcoran is an expert at building businesses, growing teams, and surviving tough times. In this fireside chat, Barbara will share her inspirational personal story as well as her practical advice on how professionals can help drive innovation and take their companies to the next level.
• Visionary thought leader Charlene Li helps leaders thrive with disruption and she’ll discuss how leaders can incorporate disruption into their daily agenda. For the past two decades, Li has helped people see the future. She’s a best-selling author and an expert on digital transformation, leadership, customer experience and the future of work.
• Jay Shetty, British author, award-winning storyteller, former monk and purpose coach is on a mission to make wisdom go viral. In his keynote, Jay Shetty will discuss boundless possibilities that come from living for a purpose. His videos have been viewed more than eight billion times and he has more than 40 million followers across social media.
• Executive insights from Dan Bodner, the Chief Executive Officer (CEO) and Chairman of the Board, Celia Fleischaker, the Chief Marketing Officer (CMO), and Elan Moriah, President of Verint will open the conference.

Using AI and analytics to drive customer engagement

Sessions will highlight how companies are using AI and analytics, to drive improvements in customer engagement

Sessions will highlight how companies are using AI and analytics, to drive improvements in customer engagement. Additionally, the conference will feature more than 20 sessions led by industry professionals, peers and experts highlighting best practices in boundless customer engagement – and how they’re closing the engagement capacity gap to deliver smarter, faster, and more human customer experiences.

Throughout the conference, prominent industry analysts and consultants will share their insights, expertise and best practices covering topics such as the future of work, self-service, knowledge management, experience management and more.

Featured analysts include:

• Paul Greenberg, The 56 Group
• Omer Minkara, Aberdeen
• Kate Leggett, Forrester
• Art Schoeller, Forrester
• Sheila McGee-Smith, McGee-Smith Analytics
• Dan Miller, Opus Research
• Derek Top, Opus Research
• Paul Stockford, Saddletree Research
• Philip Graves, Shift Consultancy
• Keith Dawson, Ventana Research

Join Verint customers, partners and customer engagement professionals from around the globe for valuable breakout and educational sessions, an interactive exhibit hall, a customer awards celebration and more.