Motorola Solutions has announced that Bedfordshire Fire & Rescue Service is the first fire service in the United Kingdom to utilize the combined Motorola Solutions cloud-based control room solution, CommandCentral CRS, the data storage solution, CommandCentral Vault, as well as the integrated CAD solution, delivered by Motorola Solutions.
By upgrading its operations into one platform, the new solution helps the fire and rescue service in Bedfordshire to manage their end-to-end workflow. CommandCentral Vault, in addition, offers an encrypted, secure and centralized storage solution for all operational digital media assets and associated meta-data.
In addition to the Motorola DP4000 two-way radios, used by Bedfordshire Fire & Rescue Service, the new solutions offer a next-generation control room experience, designed to increase operational efficiencies in incident response and streamline processes and critical communications across the organization as a whole.
Bedfordshire Fire & Rescue Service
The CommandCentral software offers integrated voice, data and multimedia communications on a single platform
Bedfordshire Fire & Rescue Service serves a population of 665,000. As part of its ongoing digital transformation, the fire service needed to replace its legacy control room functionality. The new control room solution provides the control room staff, which on an average receives over 60,000 calls per year, the best digital tools to respond effectively.
It also provides IT staff with a fully reliable end-to-end workflow, which is easy to manage through the cloud. Together with enhanced security and availability, the CommandCentral software offers integrated voice, data and multimedia communications on a single platform where all data is easily captured and processed, so that incidents can be responded to and reported as efficiently as possible.
Cloud-based control center
The new cloud-based control center simplifies IT management including the ability to scale data capacity at busy times and reduce costs through the automation of tasks, such as reporting, that were previously done manually.
A hosted solution also enhances resilience and support for agile working, so that staff can work remotely and from different sites. In addition, being cloud-based ensures equipment is more secure and resilient.
Partnership with Motorola Solutions
“We strive to provide an outstanding Fire and Rescue Service to the citizens and visitors of Bedfordshire and lead the way with the latest digital technologies to respond faster and more effectively,” said Paul Fuller CBE, Chief Fire Officer at Bedfordshire Fire & Rescue Service.
Paul adds, “Our control room is at the epicenter of our operations and needs to be failsafe so that every vital piece of information is captured and responded to as efficiently as possible. Through our work with Motorola Solutions and 3tc, we wanted to make a future-proof investment and be the first Fire and Rescue Service to adopt full cloud technology for our control room to further improve our robust, 24/7 operation to make us more responsive and help protect our community.”
Next evolution of public safety technology
Bedfordshire Fire & Rescue Service is clearly a pioneer when it comes to developing a cloud-based control room"
“Bedfordshire Fire & Rescue Service is clearly a pioneer when it comes to developing a cloud-based control room,” said Fergus Mayne, Country Manager and Head of Sales UK & Ireland at Motorola Solutions.
Fergus adds, “As the next evolution of public safety technology, the new solution can be relied upon as it can be managed remotely with 24/7 support with greater resilience. Ultimately, the new platform enables control room staff to focus on the job at hand, resolve the call at the first contact or dispatch resources in the most efficient way possible to protect the public.”
mission-critical software solution
The CommandCentral software suite is the industry’s most integrated end-to-end mission-critical software solution for public safety that unifies data and streamlines incident management workflows.