Derbyshire becomes latest Fire & Rescue Service to select Infographics’ renowned FireWatch software suite to manage resources and support agile working Infographics announced that Derbyshire Fire and Rescue Service (DFRS) is the latest UK FRS to adopt their FireWatch fire service management suite, in another major client ‘win’. The FireWatch deployment will include modules to support Human Resource Planning and Management, Holidays/ Absence/ Sickness Management, Time Management, Training and Development, and Self-service. Infographics will be providing the software via the FireWatch Cloud, which is a fully-managed agile service underpinned by Microsoft Azure. DFRS users will be able to access the solution from anywhere at any time via multiple options that best suit their role. competitive tendering process The Service will also benefit from the FireWatch cross-platform App for Android and Apple iOS, SMS text interfaces, Web and other clients to further support their requirements to enable a modern, flexible workforce. Infographics was awarded the contract following a publicly advertised competitive tendering process, building on other recent FireWatch success through sales to both new and existing clients across the UK. Judi Beresford, Director of Corporate Services at Derbyshire Fire & Rescue Service, said: “With a diverse workforce of over 800 members of staff, working at locations spread across the County and working several different shift patterns, we needed a HR management system that was as flexible and agile as our employees." effective HR planning We are delighted to have the opportunity to work in partnership with Derbyshire Fire and Rescue Service" “Developments in technology mean people are more connected than they have ever been, using mobile technology to access information instantly. This appetite and need to be connected is by no means limited to people’s personal lives, they expect the same level of accessibility at work too." “We are excited to be launching FireWatch, a bespoke HR platform for the fire and rescue sector, and know that it will not only add value to our employees’ experience of accessing their own personal data, but it will also add value to the Service, allowing more efficient and effective HR planning and management of information.” Cellphone and tablet app Russell Wood, Commercial Manager at Infographics, said: “We are delighted to have the opportunity to work in partnership with Derbyshire Fire and Rescue Service and welcome them into the FireWatch family. This is an exciting project, involving the deployment of our leading technology, including our cross-platform cellphone and tablet app, and taking advantage of our FireWatch Microsoft Azure Cloud platform." "We are confident that it will help Derbyshire make a real difference in terms of supporting an agile workforce, managing risk and increasing efficiency across its operations.”
Infographics has announced that Hampshire Fire and Rescue Service (HFRS) is the first UK FRS to adopt the new FireWatch Bi-directional Mobilization Interface, with other services expected to deploy this functionality in the near future. FireWatch Mobilization Interface The FireWatch Bi-directional Mobilization Interface with Capita Vision is designed to enable greater real-time data sharing between the FireWatch Fire Service Management Platform, Capita Vision Mobilization System and on-appliance Mobile Data Terminals. HFRS already utilizes the FireWatch platform for integrated human resource management The Hampshire Fire and Rescue Service (HFRS) already utilizes the FireWatch platform for integrated human resource management, training and development, health and safety, self-service, availability management, and automated electronic payment calculations and processing for on-call staff. Data integration Workflows to integrate absenteeism, payments and other data seamlessly with their shared business center systems are also in place. This latest deployment provides a new bi-directional interface between FireWatch and Capita Vision that seamlessly couples the systems together and provides a live closed loop of data flows as changes in either occur. Colin Sutherland, Systems Manager at Hampshire Fire and Rescue Service (HFRS), said “This new interface is the culmination of many months’ work for Hampshire Fire and our technological partners, Infographics and Capita. The interface provides individual and appliance crewing data directly into our mobilization system, allowing our Control rooms throughout the partnership to view Hampshire’s status in real-time.” Reducing the risk of human error Colin adds, “This not only improves our resilience with the interface and reduces the risk of human error, but also reduces the burden of crews on station having to complete events after the incident, as the interface now does this for them. A further benefit is that it provides us with crewing accountability on the way to, during and returning from fire calls, which is something we have not been able to achieve before.” He further stated, “This interface is also the first step in our move towards Attribute Based Response (ABR), which we are now working towards with our partners, and the interface is a solid foundation to build upon. It has been an incredibly exciting time with the release of the interface for Hampshire, and it highlights Infographics’ hard work and dedication to continually improve and enhance their offering.” Fully integrated FRS resource management platform Russell Wood, Commercial Manager at Infographics, said “What we have delivered jointly with Hampshire and Capita is a UK first. FireWatch already provides a fully integrated FRS resource management platform with all the benefits this brings. Coupling this with a live bi-directional flow of data and impacts with Capita Vision and the MDTs essentially enables the systems to act seamlessly as one – and deliver clear operational, risk and efficiency benefits.” From FireWatch to Capita Vision, the FireWatch interface calculates vehicle availability to-the-minute, derived from live HR, contract/role, employee availability, qualifications, physical vehicle availability, and other fully-connected and integrated data and modules. So when anything changes, FireWatch pushes updated vehicle availability status in real-time to the Capita Vision Mobilization system. Up-to-the-minute data availability The up-to-the-minute data ensures that when an ‘on call’ crew turns out to an incident The system takes into account shared resources across vehicles, priority levels and skill-derived attributes and incident types, rather than a simple on/off ‘the run’, and provides that live status to Capita Vision and control room staff. The up-to-the-minute data ensures that when an ‘on call’ crew turns out to an incident, the information on the MDT is already filtered to show those who should have been available, providing quick and easy selection of the actual employees on the vehicle and the impact of their skills and resource not being available for any other vehicles at that location. In the other direction, from Capita Vision to FireWatch, this provides: Live incident creation and stage updates as they happen. Data flows from the on-appliance Mobile Data Terminals to Vision, then to FireWatch, so that FireWatch understands the specific resources involved and can send the impact back to Vision. Updates to, and impacts of, event stages, attending vehicles and personnel changes. Automatic confirmation of personnel who have turned out in FireWatch event records. Further automation of event recording steps for pay and maintenance of competency purposes.
Infographics announce that Staffordshire Fire and Rescue Service (FRS) will become the first FRS to adopt an integrated solution that seamlessly joins up their work and data flows across Resource Management departments, Emergency Response, and Prevention and Protection. This ground-breaking project will include the implementation of Infographics’ latest ‘off-the-shelf’ integrated solutions and interfaces in order to achieve, Infographics believes, a UK (and most likely global) ‘first’ within the Fire and Rescue sector. Major transformation program The project at Staffordshire involves a major transformation program to create a closed, continuous information loop that connects the flow of data and tasks across, and between, the three key pillars of FRS duties – Resource Management, Emergency Response/Dispatch and Preventative Work. The latter will include all activities that fall within FRS Prevention, Protection and Hydrant Management responsibilities. We are very pleased to be working with Infographics and implementing these systems into our service" Howard Watts, Director of Community Safety at Staffordshire Fire and Rescue, said: “We are very pleased to be working with Infographics and implementing these systems into our service. This forms part of our commitment to continual improvement and investing in firefighter safety. Our transformation journey will see truly joined up systems creating efficient and effective use of data across the organization”. Target preventative resources Infographics’ specialist FRS Resource Management platform (FireWatch) connects data and departmental tasks, and manages their impacts across core functions, including HR, Skills and Assets. It also includes live bi-directional interfaces with third party Dispatch/Command and Control Systems to provide intelligent availability data to Control Room operators, and to process and calculate the impact of ongoing incidents back into the core departmental systems. Incident data additionally flows automatically to Infographics’ Prevention and Protection system (Prevent + Protect) and premise records. This, along with additional data such as risk level, building categories, vulnerable person data and other information, can then be utilized to target preventative resources in the most effective way and where the greatest impact on safety can be achieved. Fire fighter risk analysis The Prevent + Protect system provides one integrated location and database for safety audits The Prevent + Protect system provides one integrated location and database for safety audits, enforcement, operational risk, ‘safe & well’ and hydrant information. This integrated data set – combined with elements such as fire fighter risk analysis, typical occupancy, number of storeys, and so on – could also be utilized to help inform Emergency Response decision making. Russell Wood, Commercial Manager at Infographics, said: “The ultimate goal for any FRS is to be able to effectively plan and manage their resources across all areas in a unified way, and to remove procedural gaps, manual processes and highly-disjointed data sets. If an FRS is to be able to understand the impact of their activities on risk and response, and to continually retrospect and improve, having that integrated set of data and tasks is essential.” Human Resource Planning The new project will include, as one seamlessly-integrated solution suite, deployment of the: FireWatch Cloud, with the implementation of the complete FireWatch suite of integrated Human Resource Planning and Management Solutions – including HR, Availability, Self-service, Payments, Fleet, Assets, Training & Development, and Health & Safety (all delivered via the Microsoft Azure Cloud-based solution) FireWatch App, for iPhone and Android devices, allowing users to directly access data and tasks for Leave, Skills, Training, Availability and Assets, and to monitor and act on personalized Key Performance Indicators in one modern and easy-to-use place. (Rather than multiple disjointed systems and Apps) Prevent + Protect solution, our specialist Case Management Suite for Prevention, Protection and Hydrant Management, also delivered via the Microsoft Azure Cloud FireWatch Mobilization Interface for the Capita Vision Command and Control Solution, allowing the FRS to automatically share live vehicle availability and incident data between the systems More accurate information The key business benefits of the new fully-integrated solution will include: A continually updated, live information loop providing a complete picture of operations and resource at any given moment Reduction in risk due to having more accurate information across skills, availability, assets and premise information A connected organization and network of teams across multiple areas of FRS responsibility Shared live data and intelligence feeding through to emergency dispatch systems Significant direct saving opportunities through efficient working and optimum resourcing Reduced number of suppliers, and direct IT maintenance and support costs Reduced internal IT infrastructure, support and training costs Reduced manual workarounds, and related IT interface development effort, issues and cost Greater IT resilience and faster upgrades through Microsoft Azure Cloud delivery
Royal Berkshire Fire and Rescue Service to deploy new FireWatch app to support greater mobile working, increase digitalization and enhance agility. Infographics announced that Royal Berkshire Fire and Rescue Service (RBFRS) is one of the first UK FRS to adopt the new cross platform FireWatch app - with other Services expected to follow suit in the near future. The FireWatch app provides a modern and intuitive user experience, available from anywhere at any time. Suitable for iPhone and Android devices, it allows users to directly access data and tasks for leave, skills, training, availability and assets. It also enables them to manage their relevant Key Performance Indicators (KPIs) and take direct actions. automated electronic payment Paul Binyon, Area Manager for Service Delivery at RBFRS, said: “By adopting the new cross platform FireWatch app, we believe that staff will benefit from improved access to key information. We are committed to investing in information and communication technology that helps to improve the efficiency and resilience of our Service. This will help us to deliver a more effective service to the communities we serve.” Infographics are also working with RBFRS to extend the FireWatch app’s workflow support to manage change" RBFRS utilizes the FireWatch platform for integrated human resource management, training and development, health and safety, asset management, automated electronic payment calculations and processing for on-call and wholetime staff, and availability management - with a live interface to their shared Thames Valley Control and Capita Vision mobilization system. asset management tasks Benefiting from the latest cross-platform app development tools, the new FireWatch app integrates seamlessly with the wider FireWatch user experience across Web, SMS and the Microsoft Azure Cloud platform. Infographics are also working with RBFRS to extend the FireWatch app’s workflow support to manage changes to existing leave and associated crewing impacts, as well as standardized testing, scanning and auditing for asset management tasks. Russell Wood, Commercial Manager at Infographics, said: “We are delighted RBFRS are rolling out our latest developments and will be the first of many Fire and Rescue services expected to deploy our FireWatch app and other new solution areas, now available following our continued reinvestment in R&D.” mobilization system interface “The rich, integrated features of the main FireWatch platform and its modernized architecture allow us to easily roll out more capabilities via the app, Web and other areas as part of one integrated system for users, made available from anywhere at any time - including via the FireWatch Cloud and Microsoft Azure.” The key features of the FireWatch app: Bio-metric login - convenient and secure with options for face ID and finger print recognition ‘Push notifications’ automatically triggered by the FireWatch two-way mobilization system interface, with the ability to confirm attendance and ETA Quick and easy digitalised attendance claims integrated with location services directly from the user’s cellphone ‘Roaming availability’ - eliminates the need for users to manually change their cover provision location by automatically detecting this and optionally using location services. Employee calendar - allows users to manage time, bookings and availability from anywhere Book on/off - quick and easily to book on/off, or make future bookings Station availability - view current station and vehicle crewing information and upcoming changes Organization-wide availability for managers - providing an understanding of ‘the bigger picture’ across the entire FRS within a mobile-optimized view Holiday request workflow - request and approve leave directly from the app, which has an in-built, dynamic understanding of the live FRS contracts, post structure and hierarchy (via from the wider-integrated FireWatch solution) Actionable KPI charts - presents key role-based metrics that users can directly drill into and perform actions on Training request workflow - allows users to quickly find training matching their role and skills needs, utilizing an automated, multi-step workflow for course booking Training course calendar - view and browse training course options directly from the app
Infographics is a Gold sponsor of the 2021 National Fire Chiefs Spring Conference, taking place at voco St John’s, Solihull. The event has been rescheduled due to the COVID-19 outbreak. key issues It brings leaders from across the fire and rescue sector to discuss strategy, key issues, and the latest industry innovation. Commercial director, Russell Wood, will deliver a presentation as part of the participation in the conference.
Infographics has announced that Humberside Fire and Rescue Service is the latest fire service to move to the company’s FireWatch Cloud, a fully-managed service based on the Microsoft Azure platform. FireWatch Cloud solution The new FireWatch Cloud solution will provide a resilient architecture, flexible access to the FireWatch integrated fire service management platform from remote locations, and includes software upgrade services and other benefits. Richard Jacques, ICT Data & Applications Manager at Humberside Fire and Rescue Service, said “We are delighted to be working with Infographics on our move to the FireWatch cloud platform. Although this decision is not as a direct result of the current COVID-19 situation, it clearly reinforces the validity of our strategy and benefits of having resilient systems available from anywhere, at any time, with the ability to quickly adapt and scale as needed without reliance on corporate networks and systems.” FireWatch integrated fire service management Richard adds, “That, along with the breadth of features, integrated user experience, teams and workflows available with the FireWatch Cloud platform, will ensure we are in an even stronger position to support the operations of our Fire Services during these challenging times and thereafter.” Russell Wood, Commercial Manager at Infographics, said “We are delighted to announce Humberside Fire & Rescue as another new client of our FireWatch Cloud offering. This follows multiple other recent new FRS contracts, with more to follow in the coming weeks and months. The benefits of the specialist, connected FireWatch Fire Service Management platform in the Cloud are clear and compelling – providing our clients with the ‘big picture’ of their operations and helping them keep working as an integrated service – whatever their location or circumstances.”
Infographics announced that County Durham and Darlington Fire and Rescue is the latest Service to move to the FireWatch Cloud – a fully managed service based on the Microsoft Azure platform. The new FireWatch Cloud solution will provide a resilient architecture, flexible access from remote locations, and includes software upgrade services and other benefits. reduces infrastructure costs Graeme Lockhart, Information Services Manager at County Durham and Darlington Fire and Rescue Service, said: “We are delighted to be working with Infographics on our move to the FireWatch cloud platform, which reinforces the Service’s ambition to move products to the cloud where clear benefits can be delivered. “We anticipate the project will help reduce infrastructure costs associated with running a complex on premise ERP system, as well as releasing capacity from our ICT team – who will no longer need to manage upgrades and support. Infographics are also in a better position to provide excellent customer support, as they can more easily monitor, access and manage the whole environment.” Fire service management capabilities The FireWatch Cloud solution will provide a range of benefits accessible from Azure, including the connected fire service management capabilities for: Real-time integrated HR, Training & Development, Vehicle and Resource Availability Employee self-service from a single platform Vehicle-level availability status based on resource needs and priority – calculated to-the-minute Graphical County-wide Availability Map status and change notifications of the same data Mobile-optimized client, with booking on/off duty facility and real-time status views SMS-based workflows and booking on/off duty processes with crewing exception notifications for managers Clear and compelling benefits Russell Wood, Commercial Manager at Infographics, said: “We are delighted to announce County Durham and Darlington as another new client of our FireWatch Cloud offering. This follows multiple other recent new FRS contracts, with more to follow. "The benefits of the specialist, connected FireWatch Fire Service Management platform in the Cloud are clear and compelling – providing our clients with the ‘big picture’ of their operations.”
Infographics announced a joint collaboration between West Sussex and Surrey Fire and Rescue as part of their move to a fully managed Cloud delivery and maintenance model, with FireWatch on the Microsoft Azure platform. The new FireWatch Cloud solution, underpinned by Microsoft Azure, will provide them with flexible and remote access to their FireWatch fire service management system, including full management and upgrades. It will also deliver a live integration with Surrey and West Sussex Fire and Rescue’s Capita Vision mobilization solution and control platform. Jon Lacey, Deputy Chief Fire Officer (Acting) West Sussex Fire & Rescue Service, said: “The opportunity to work in collaboration with Infographics and Surrey Fire and Rescue Service will transform the way we mobilize our assets to emergency incidents and provide improved support to our teams across our service. Working in collaboration enables us to become more effective and efficient as a service and provides exciting future opportunities to develop our service together.” Benefits of the FireWatch Cloud solution The FireWatch Cloud solution will provide a range of benefits to both Fire and Rescue Services, including a connected application for: Real-time integrated HR, Payments, Training & Development, Fleet and Availability Employee self-service from a single platform Vehicle-level availability status based on resource needs and priority – calculated to-the-minute Graphical County-wide Availability Map status and change notifications of the same data Mobile-optimized client, with booking on/off duty facility and real-time status views SMS-based workflows and booking on/off duty processes with crewing exception notifications for managers In parallel with their migration to the FireWatch Cloud, both West Sussex and Surrey Fire and Rescue are moving to a joint control operation. Infographics will implement their standard FireWatch and Capital Vision mobilization interface as part of this project. Processing live incident data We are delighted to announce further new clients of FireWatch Cloud offering and standard Mobilization interfaces"The first phase will extend their connected ‘complete picture’ of operations provided by FireWatch to the Mob system, by pushing out live resource, skills and asset data as changes occur. As a next stage, Infographics existing extended Mob interface option will deliver the bi-directional interface, with FireWatch processing live incident data from Capita Vision in addition to providing a ‘closed loop’. This will also enable further streamlining of processes around time and attendance, and pay and maintenance of competency – with event-related processes initiated automatically in the FireWatch system. Russell Wood, Commercial Manager at Infographics, said: “We are delighted to announce further new clients of our FireWatch Cloud offering and standard Mobilization interfaces. We are hopeful we will be announcing multiple further contracts of a similar nature in the coming weeks and months. The benefits of the specialist, connected Fire Service Management platform, providing our clients with the ‘big picture’ of their operations are clear and compelling.”
Infographics announced it has successfully streamlined and enhanced the mobilization processes used by Royal Berkshire Fire and Rescue Service (RBFRS) within the Thames Valley Fire Control Service. By integrating FireWatch and Capita Vision, RBFRS can now automatically share intelligent vehicle availability data between systems and remove manual processes. The integration provides a level of live, connected management information and increased efficiency This latest phase builds on work undertaken as part of the wider deployment of Infographics’ FireWatch Fire Service Management platform, which connects RBFRS’ data, back office teams and front office operational staff to deliver a ‘complete picture’ of live organization status. Enhanced Mobilization Process The integration provides a level of live, connected management information and increased efficiency not achievable with separate silo systems. The result is a reduction in administration and enhanced mobilization process within Thames Valley Fire Control Service. The FireWatch-to-Capita Vision integration includes sharing directly, via FireWatch, this information, and the impact of live changes on vehicle needs and availability, with data coming from across the following areas: Real-time, integrated HR, training, fleet and availability Vehicle level availability status based on resource needs and priority calculated to-the-minute Graphical county-wide availability map status and change notifications of the same data Mobile-optimized client, with booking on/off duty facility and real-time status views SMS-based workflows and booking on/off duty processes with crewing exception notifications for managers Streamline Time And Attendance Processes RBFRS plan to deploy Infographics’ latest version of the FireWatch Capita Vision interface as part of a future FireWatch upgrade. This will deliver a bi-directional interface, with FireWatch processing live incident data from Capita Vision to provide a ‘closed loop’. It will also further streamline processes around time and attendance, and pay and maintenance of competency with event-related processes initiated automatically in the FireWatch system. Through the integration of FireWatch and Capita Vision systems, we have streamlined some ways that data is shared" Jim Powell, Area Manager for Service Delivery at RBFRS said: “Through the integration of our FireWatch and Capita Vision systems, we have streamlined some of the ways that data is shared and used in the organization. “We are committed to investing in information and communication technology that helps to improve the efficiency and resilience of our service. This will help us to deliver a more effective service to the communities we serve.” Enhancing Operations Of Customers Russell Wood, Commercial Manager at Infographics, said: “We are delighted to have assisted Royal Berkshire to successfully deliver this project. By working closely with multiple UK Fire Services and Capita to provide a standard set of bi-directional Mobilization interfaces, we are able to further enhance the operations of our customers. “FireWatch already connects departmental data, teams and processes to provide an integrated and accurate ‘big picture’ of resources and status. This same pre-calculated and integrated data is now available to Capita Vision and other Mobilization systems, and the collection and processing of event-related data can also be greatly streamlined in the other direction.”