Infographics Announces Surrey Fire And Rescue Goes Live With FireWatch Solutions To Enhance Resource Visibility And Agility

Infographics are pleased to announce that Surrey Fire and Rescue Service has gone live with its latest program of FireWatch-driven technology innovation. 

FireWatch solutions

The project provides anytime, anywhere access for its FRS users, including their ‘On Call’ Fire Fighters and Managers, increases real-time visibility of availability and resources, and integrates live data with the joint control room.

The program included several key areas:

• Rollout of the FireWatch Mobile App;
• Migration from a previous legacy system (rappel) to the FireWatch fire service management suite for managing on-call availability;
• And – as part of that migration – the deployment of the FireWatch Mobilization Interface within Surrey’s shared emergency control room and Capita Vision mobilization system.

FireWatch Mobile

Head of Data, Digital and Special Projects at Surrey Fire and Rescue Service, Sally Wilson, said “Ensuring that we have advanced, flexible and accurate technology is key for our service. We have worked closely with Infographics to ensure that FireWatch is exactly what we need to increase the visibility of available resources and people to keep residents safe.”

FireWatch Mobile allows users to directly manage data and tasks for time and availability

FireWatch Mobile allows users to directly manage data and tasks for time/availability, leave, skills, training, assets, and other areas via smart devices. It also enables supervisors and team members to understand the impact of resource changes and to manage and act on any issues or deadlines highlighted within their personalized key performance indicators displayed 'on screen'.

This includes workflow-driven resource requests and fulfillment processes to address gaps in coverage. The App can also deliver benefits for an FRS as a whole, offering a flexible self-service capability for all contract types and staff.

Migrating to FireWatch for on-call availability

Migrating to FireWatch for on-call availability has given Surrey Fire and Rescue Service a 'complete picture' of availability across the whole time and on-call staff – increasing visibility and efficiency across the employee planning and management process.

The deployment of the FireWatch Mobilization Interface now ensures an accurate view of real-time availability, skills and asset status across the service, which is directly integrated with emergency dispatch operations within the control room. 

Infographics and Surrey Fire And Rescue partnership

Russell Wood, Commercial Manager at Infographics, said: ”It has been fantastic to work with Surrey Fire and Rescue on their project, and deliver to the end users a major step forward in their User Experience (UX) versus their previous on-call availability platform, as well as wider, flexible self-service capabilities and live integrated resource information within control.”