Infographics are excited to announce Kent Fire and Rescue Service (KFRS) as its latest FireWatch client in a deal that includes the delivery of the FireWatch platform via Microsoft Azure Cloud with SaaS (Software as a Service) and Mobile App access for FRS users.
Project details
The ‘win’ was secured following a competitive tender award worth around £1m over the term of the contract. The project covers the replacement of Kent’s existing rostering and availability systems and includes:
- Resource availability planning and real-time monitoring.
- Resource and skills-based crewing.
- Flexible/self-rostering planning, workflow, and fulfillment.
- Overtime resource request and fulfillment workflows.
- General time management, leave and absence workflows, and recording.
- Payments and integration with payroll.
- Integration of absence data.
- Mobile App and Web UX access for end-users and managers.
- Mobilization system integration.
The FireWatch deployment will provide ‘anytime, anywhere access for KFRS staff, including whole time and on-call firefighters, managers, officers, and corporate support staff increasing real-time visibility of availability and resources and integrating live data with the control room.
Effective resource management
FireWatch will manage our resources and availability more effectively, including better time management options"
Karen Irvine, Assistant Director of People and Learning at KFRS, said, “At KFRS, we’re always looking for ways we can evolve to continuously deliver a high standard to the people we serve, but we’re also really committed to being an innovative place to work, so we’re looking forward to working with FireWatch and introducing its benefits.”
“Overall, FireWatch will enable us to manage our resources and availability more effectively, including better time management options and a live picture of our service resources and personnel, which will help to match crews, skills, and equipment to operational need.”
FireWatch Mobile
FireWatch Mobile will allow users to directly manage data and tasks for time/availability, leave, and other areas via smart devices.
Supervisors and team members will also be empowered to clearly understand the impact of resource changes and to manage and act on any issues or deadlines highlighted within their personalized Key Performance Indicators displayed ‘on-screen’. This includes workflow-driven resource requests and fulfillment processes to address gaps in coverage.
Flexible self-service capabilities
Russell Wood, Commercial Manager at Infographics, said, “We are extremely pleased to have been selected by Kent Fire and Rescue as a part of a competitive tendering process.”
“We are looking forward to working with the team to modernize their user experience around the management of resources and availability, deliver flexible self-service capabilities, and provide live integrated resource information to their control room.”
