Rosenbauer's Service As The Basis For Operational Readiness At All Times

There is hardly any work that is more important than that of the fire service: rescuing, recovering, extinguishing, and protecting. The safety of people is always the top priority. The most important virtue for this mission is certainly readiness.

 

Fire departments place the highest requirements and expectations on themselves, but above all also on the vehicles and equipment. In operation, only 100% complete functionality and reliability count. As a basis for this, a preventive service concept for vehicles and equipment is essential to uphold these expectations and guarantee absolute reliability.

 

Because as many people know, a poorly maintained roller shutter alone can have a negative impact on the smooth running of an operation. Many fault patterns also remain undetected during operation (for the time being), but without appropriate measures, they can have a major impact.

Customer service

Rosenbauer customer service has many years of experience and manufacturer know-how to develop service conceptsRosenbauer customer service has used many years of experience and manufacturer know-how to develop service concepts and services to ensure the functionality and maximum longevity of the fleet so that the fire services can concentrate on their main task: saving lives.

Every fire department, but also every vehicle, has individual requirements. To be able to respond accordingly, Rosenbauer has built up the services on a modular basis. This means that the services are perfectly tailored to the respective needs.

service packages at a glance

• Inspection BASIC: The technicians check the fleet down to the smallest detail and inform customers personally and by means of a report on the condition of their vehicles. Any defects are immediately identified and communicated along with a recommendation for repair.
• Service PLUS: Rosenbauer maintains vehicles and equipment in compliance with the recommended service intervals, check, and carry out necessary adjustments. All this exclusively uses original parts.
• Service PRO: Customer service maintains and calibrates the sensors of the lifting rescue equipment and updates the software of the electronic system. The customers benefit from the many years of experience and expertise in the field of lifting rescue.
• Service ALL-IN: The “Carefree Package” offers all-around support for the vehicle fleet, devices, and equipment. And always 24/7. Rosenbauer not only plans and implements all service and repair activities but also offers vehicle warranties. This means that there is no administrative effort and the costs of the fleet remain easily calculable.

Everything from a single source

Rosenbauer, therefore, ensures that the customers can rely one hundred percent on their vehicles and equipment in the field – the Rosenbauer service technicians provide rapid and competent support for this because they are masters of all disciplines: hydraulics and electronics, pump and engine technology as well as software-supported system diagnostics.