Carrier Signs More Service Agreements After The Launch Of BluEdge Service Platform

18 Aug 2020

Download PDF version

In the six weeks since Carrier launched its BluEdge service platform, the program is gaining momentum with key wins in all three of its business segments. Carrier has signed more than 300 service agreements with customers selecting service programs that most effectively meet their needs.

Carrier Global Corporation is a provider of an innovative heating, ventilating and air-conditioning (HVAC), refrigeration, fire, security and building automation technologies.

Enhancing efficiency and performance

"We are very pleased with the early response to our BluEdge suite of offerings from our customers," said Ajay Agrawal, Senior Vice President, Strategy & Services, Carrier. "These offerings were designed based on a thorough understanding of customer needs to enhance efficiency and performance, lower costs, and improve building health. We are applying our deep OEM expertise and digital capabilities to address customer needs across the product lifecycle."

Carrier's HVAC business has signed more than 200 service agreements since the launch of BluEdge

Carrier's HVAC business has signed more than 200 service agreements since the launch of BluEdge and introduced a specialized first-year service offering on qualifying commercial equipment purchases in the U.S. and Canada. Refrigeration has signed service contracts covering more than 900 units for truck, trailer and intermodal refrigerated transportation applications in North America.

Powerful pump modules

In Fire & Security, Marioff Marine won a multiyear service contract for the Heerema Sleipnir, the world's largest heavy lift crane vessel. Marioff's HI-FOG system helps protect accommodations and service spaces, as well as the vessel's and cranes' machinery including its powerful pump modules, accumulator units, valves and thousands of nozzles. Marioff will provide BluEdge Enhance lifecycle maintenance services to optimize HI-FOG system life cycle costs and minimize potential downtime.

Central to the BluEdge service platform is a tiered-service model that provides customers with a range of dynamic options to meet the needs of their businesses. These new tiers of service include:

Core. Customers benefit from as-needed expert service to ensure peak equipment performance and longevity.
Enhance. Customers can customize on-demand and value-added services, such as multi-year service agreements, preventive maintenance and remote monitoring.
Elite. Customers who want complete peace of mind can choose this comprehensive solution that expertly optimizes performance, helps maximize uptime and minimizes cost.

Download PDF version Download PDF version

People mentioned in this article

Ajay Agrawal Carrier Corporation

Related categories
Pumps

In case you missed it

INTERSCHUTZ Postponed Again to June 2022 Due to Pandemic

The dates for INTERSCHUTZ have been changed, with the event now taking place from June 20 to June 25, 2022. The decision to reschedule the world's renowned trade fair for the fire, rescue, civil protection and safety/security verticals was taken by Deutsche Messe, after a process of thorough deliberation and intensive discussion with key market players. INTERSCHUTZ In a context that has affected numerous other trade fairs and events taking place all over the world, the move was driven by the latest developments in the global status of the COVID 19 pandemic. Flagship trade fairs like INTERSCHUTZ have a long-range planning horizon and require a lead time of several months" "Flagship trade fairs like INTERSCHUTZ have a long-range planning horizon and require a lead time of several months. In addition, the industries that participate at INTERSCHUTZ, either as exhibitors or visitors, are among the people most heavily involved in dealing with the current pandemic across the globe," stated Dr. Andreas Gruchow, Member of the Deutsche Messe Managing Board. International trade event He adds, "INTERSCHUTZ takes place every five years. The community of people involved in fire and rescue services as well as civil protection has been eagerly awaiting the next edition of the event. Against this background, the decision to reschedule was a difficult one. But a series of intensive discussions with our partners and exhibitors as well as representatives of key visitor target groups made clear to us that this move was unavoidable.” Gruchow continues stating, “A staging of the event in the summer of 2022 has been welcomed by all stakeholders. This is the only way we can offer everyone the necessary planning security for their trade fair appearance. A flagship fair like this one thrives on a large number of international visitors and, in particular, face-to-face encounters. Based on the current international travel restrictions, our clients would not be able to adequately prepare for such a major, globally significant trade fair." Hybrid event The pandemic has made us all aware of the importance of the fire department, rescue services and civil protection" "The auspices for INTERSCHUTZ have been excellent for a long time," said Martin Folkerts, Global Director of INTERSCHUTZ at Deutsche Messe, adding "We had already signed up a record number of exhibitors for the originally planned edition of the event in June 2020. We are confident our exhibitors will now join us in organizing INTERSCHUTZ 2022, which will be staged for the first time as a hybrid event.” Martin further stated, “The pandemic has made us all aware of the importance of the fire department, rescue services and civil protection. In addition, we expect significant increases in investment in these sectors all over the world, which will present the ideal conditions for our marketplace. More than any other event, INTERSCHUTZ thrives on personal contact and direct networking. It is the platform for the worldwide community." Firefighting technology manufacturers welcome postponement "The manufacturers of firefighting technology within the VDMA expressly welcome the postponement of INTERSCHUTZ to 2022. For us, INTERSCHUTZ is the most important international trade fair for the industry. And our expectation is that it will seamlessly follow on from the great success of 2015. We are certain that the conditions will be in place in 2022,” said Dr. Bernd Scherer, Executive management member of the German Mechanical Engineering Industry Association (VDMA) and Managing Director VDMA Fire Fighting Equipment, commenting on the new date of INTERSCHUTZ in June 2022. Scherer adds, “Our highly innovative industry will have numerous exciting new products in its program by then. And the German and international visitors will make INTERSCHUTZ 2022 the big live event of the year as we know it," INTERSCHUTZ postponed due to COVID-19 pandemic Exhibitors also appreciate the direct contact with those who ultimately use their products and services" Dirk Aschenbrenner, President of the German Fire Protection Association (VFDB), also welcomes the decision to postpone INTERSCHUTZ until 2022. He said, "Our emergency services are and will continue to be extremely busy in the coming months. As we know, INTERSCHUTZ is always a welcome opportunity for thousands of them to obtain information, exchange experiences and network. None of this would be possible at present in this tense situation.” Dirk adds, “However, without the many visitors, including those from the non-material world, INTERSCHUTZ would not be what it has always been. Exhibitors also appreciate the direct contact with those who ultimately use their products and services. The industry needs this exchange between suppliers and users." Ensuring safety and security of People Dieter Siegel, the Chief Executive Officer of Rosenbauer International AG, also welcomed the new date set for INTERSCHUTZ to take place in the summer of 2022. Dieter stated, "Unfortunately, the COVID-19 crisis still has a firm grip on all of us and does not yet allow us to hold trade fairs and major events safely at the present time. However, the safety and health of people is of course our top priority as a system provider in firefighting and disaster protection.” Dieter adds, “We are, therefore, in favor of postponing INTERSCHUTZ until 2022, because we all want nothing more than an INTERSCHUTZ as we know it, an unforgettable trade show experience and a meeting place for fire departments from all over the world, without compromising on the safety of our customers, visitors and guests." The next INTERSCHUTZ international trade event is scheduled to take place from June 20 to June 25, 2022, at the Hannover Exhibition Grounds, in Messegelände, Hannover, Germany.

Strategic & Creative Firefighter Recruitment

The recruitment of firefighters is not cheap. While metrics and budgetary line items vary among the size of fire departments, the recruitment of one firefighter from the viewing of your recruitment materials on Day One through academy graduation to one full year on the job is very expensive. For a check up from the neck up, let's begin with two quizzes: The Ultimate Firefighter Recruitment & Retention Quiz Part 1: Is your department having difficulty recruiting qualified firefighters, possibly reaching near-crisis proportions? Have qualified candidates whom you want to hire declined your offer? Is the competition for qualified firefighter candidates in your area overly intense? Have you pondered thoughts of having to pay outlandish salaries, signing bonuses, premium fees to recruitment agencies, or even curtail hiring or raiding your competition? Does your recruitment and human resources departments need to learn how to recruit more strategically and creatively to solve your recruitment problems? Scoring: If you answered Yes to any of these questions, then your department may need to consider a paradigm shift of its recruitment efforts from the “same-old, same-old” to a comprehensive business model based on creative problem solving, aggressive marketing, and innovative thinking. Part 2: Is your recruitment and human resources staff… Armed with a dynamic interactive presentation that results in responses and interest by qualified applicants? Supported with a superior website, an online presence, and printed materials that actually get read? Regularly trained and exposed to new relationship and marketing strategies no matter how experienced they may be? Provided with one-on-one or small group marketing executive coaching? Mystery shopped or recorded as part of their performance appraisal? Scoring: If you answered No to any of these questions, then this is your first step to strategically and creatively improve your recruitment metrics.This unique marketing model may be up to an 180 degree reversal from what your department has been doing for decades No matter how good your recruitment and retention efforts may be, they could always be better. There is good news and bad news: The bad news is this unique marketing model may be up to an 180 degree reversal from what your department has been doing for decades. Your recruiters and human resources personnel are going to be reluctant to change. Warning The first words out of their mouths will be, “What! Are you crazy?” How receptive will your recruitment staff be to the task of having to unlearn the old recruitment techniques and replace them with a variety of new creative recruitment strategies based on the principles of behavioral psychology? As for the good news, the change is not painful, though it will feel uncomfortable…at first. More importantly, a shift in strategy will produce the positive qualitative and quantitative results and metrics you are seeking. Firefighter recruitment cost Question: What does it cost your department to recruit one firefighter? Begin with the basic costs incurred reengineering of your recruitment website and printed materials, online presence and social media, educational presentations, advertisements, job fairs, and processing of paperwork of your application materials.The fees associated with tests: drug, polygraph, criminal background, and psychological Next line item: the fees associated with tests: drug, polygraph, criminal background, and psychological. Compute the costs once formal training has begun: education, salaries, uniforms, etc., all the way through graduation. Has your cost for each recruit reached $100,000 yet? What is your reaction when a candidate drops out midway through the training academy, or after one or two years feels being a firefighter is not the career for him or her? The Solution The firefighter recruiter as Marketeer. Fact: If the applicant doesn’t like you, he or she won’t consider your department. Why? We tend to do business with people we like; people who listen and convey they understand our needs, versus people who “talk at” us with a robotic presentation. Few fire departments actually have a formal strategic marketing plan in writing for its recruitment efforts But, there is a major problem: In the corporate world, recruiters usually receive a base salary plus commission for its placements. As an employee of a city, county, or municipal fire department, your key recruitment employees fall under a different compensation structure. Your employees probably have not received the intensive training in sales and marketing. Few fire departments actually have a formal strategic marketing plan in writing for its recruitment efforts. Recruitment and marketing are among the many hats firefighter recruiters must wear…yet few wear it well. The approach to recruitment follows a “recruitment is marketing” training model based on the business concept of Omnichannelization. Your challenge is to market your department and sell yourself to create your position in the marketplace be it a department with 10 fire stations competing with the nearby department with 40 stations. Recruitment auditing Consider that many applicants have read the same book as you, the one containing hundreds of interview questions and the answers to each. Somewhere within the interview process the applicant is going to be asked, “Why do you want to be a firefighter?” Follow up that question with ones which reveal deeper information, and questions the applicant has never been asked such as, “What are you most afraid of in becoming a firefighter, your biggest fear?” Your challenge is to develop at least 10-12 of these types of questions testing the critical thinking skills of the applicant.Somewhere within the interview process the applicant is going to be asked, “Why do you want to be a firefighter?” The Recruitment Audit: Identify what you are doing right, what needs improvement, and what you are not doing at all. Strategize to overcome weaknesses Analyze what your department has been doing thus far. Identify and justify your department’s top three strategies to overcome its six weaknesses, ones of which you may be totally unaware. What’s involved? Most of your printed materials are not read. Why? Whether it is your brochure, public relations materials, they “talk at” the reader rather than come across conversationally. Take a magnifying glass to color, font and font size, and voice. Well-written copy functions as one of the best screening tools during the personal interview. Most application forms are a major turn-off with the voice of a drill sergeant. Ask your human resources people how many applications are submitted incomplete, missing required information. Motivation There is a psychology of firefighter recruitment that identifies the “real” forces that motivates the candidate to accept one department over another. Recruiters need to learn to develop several distinct strategies customized to its variety of vertical markets. One size does not fit all. A few final words Are you ready to reengineer your department’s recruitment efforts? It all begins by obtaining a total buy-in, involvement, and training from your entire staff to achieve its desired recruitment results.

Avoiding Electrical Fires Through Preventative Technology

There are many daily risks faced by buildings and their managers, with electrical fires being one of the most common and dangerous. Commercial fires impact occupant health, property and the business itself – with 25% of businesses who suffer a fire never reopening. Given the often-unpredictable nature of electrical fires, businesses must invest in the latest technologies to prevent irreparable damage. It is the responsibility of the consultant engineer to show leadership and initiative in improving safety to protect the business, its employees and its most valuable assets. Engineers must look beyond simply tackling overloads and short circuits and examine a range of connected solutions that can stop a fire before it even has a chance to begin. This drastically reduces the cost of damages and repairs, while giving building operators unrivalled visibility. Connected protection is crucial at every level of the circuit, from the switchboard to distribution. A centralized system for equipment monitoring and detection provides building managers with all the information they need to keep fire risk under control, and therefore protect staff, property and business. Electrical fire risk awareness During the design and implementation phase, the consultant engineer’s role is traditionally to respect and master the local standards. They should ensure all components and parts of the circuit comply with the latest wiring rules, electrical and building codes. Yet for enhanced safety they should also be willing to look beyond the standards of the day. Given the often-unpredictable nature of electrical fires, businesses must invest in the latest technologies to prevent irreparable damage Today’s regulations do a good job of protecting buildings from the dangers of short circuits and overloads, mostly by mandating the use of circuit breakers. However, consultant engineers should also be aware of the risks posed by circuit deterioration and mistakes made during the installation. Loose cabling and faulty insulation or connections – even something as small as an untightened screw – can significantly increase a circuit’s fire risk. It’s up to consultant engineers to know their market and provide solutions that go beyond the minimum to detect and prevent electrical fires. Why electrical engineers must go the extra mile A stitch in time saves nine. While tackling overloads and short circuits is crucial, engineers must go further, examining a range of connected solutions that can stop a fire before it even has a chance to begin. Acting pre-emptively can drastically reduce the cost of damages and repairs and provide building operators with unrivalled visibility of their facility. Connected protection is crucial at every level of the circuit, from the switchboard to distribution. A centralized system for equipment monitoring and detection will provide the building manager with all the information they need to keep fire risk under control. Connected protection is crucial at every level of the circuit For optimal protection, organisations should employ smart, connected solutions that detect fire and the risk of fire at every level. This means additional protection for the switchboard and the circuit at all levels of the electrical installation, underpinned by a centralised system for monitoring and pro-active action. Using Residual Current Devices (RCDs) against insulation faults triggered by earth leakage currents exceeding 300mA, is a familiar solution. Engineers now have access to more effective earth leakage protection solutions with the same footprint as a classical overload and short-circuit protection. Products can now also offer permanent earth leakage current measurement which, when connected to a monitoring system, allows pre-alarming and monitoring during the time of any drift in the insulation. Identify switchboard vulnerabilities Unprotected electrical switchboards are especially vulnerable to fire risk. The equipment is susceptible to rodent infestation and internal overheating, issues that can often go unnoticed until it is too late. The IEC 61439-2 Low-voltage switchgear and control gear assemblies – Part 2: Power switchgear and control gear assembly’s standard addresses these risks, making compliance a must. However, fulfilling these design and manufacturing rules for switchboards does not eliminate the risk of connection failure. A critical sequence of events can occur. First, increasing electrical contact resistance accelerates further deterioration. This increased resistance induces a rise in temperature – high temperatures deteriorate the connection surface even more. The more deteriorated surface leads to a further increase in contact resistance, and the resulting thermal runaway will cause complete connection failure. Fire, flash-over and explosions become a real risk. Enhanced electrical fire prevention Moreover, final circuits should be protected by an arc fault detection device (AFDD) for enhanced fire prevention. Final circuits should be protected by an arc fault detection device (AFDD) Circuits age unevenly and unpredictably, so persistent monitoring and predictive maintenance are key to limiting fire risk. Cloud analytics can help provide asset health analytics to interpret the status and history of your most critical assets, with preventive notifications and 24/7 support. Fire prevention must be a top priority when assessing all the safety and risk-management of a building. In the case of electrical fires, prevention is better than cure. Therefore, establishing the right approach before crisis strikes will be invaluable. Connected solutions across the entire circuit are an effective solution for consultant engineers to defend buildings from the often-underestimated dangers of faulty installation and ageing components. In short, smart electrical fire prevention provides peace of mind for engineers, facility owners and occupants alike.