AVK shared an update on the latest policies as regards to the current COVID-19 pandemic.
Earlier the Company announced that all staff, where they are able, are to work from home.
This update is to inform that customers will still be able to contact in the same way that they would have done prior to the COVID-19 outbreak.
All of the incoming landline numbers are diverted to mobile phones; if for any reason the call doesn’t get answered, one may hear a message service from a mobile provider.
Diverted calls and return calls
Customers may also get return calls from mobile numbers in response, although most staff working from home will be encouraged where possible to contact customers via Skype calls.
The AVK 24 Hour, Emergency Service Number for repair fittings will continue to operate as normal.
The company’s e-mails will continue to be fully operational.
