Software news

Verint®, The Customer Engagement Company™, announces it is showcasing the latest innovations leveraging artificial intelligence (AI) and analytics to support the real-time work imperative at its customer conference, Verint Engage21, taking place May 19-21. These solutions – Real-Time Agent Assist, Contextual Knowledge, and Verint IVA for Agent Assist – are all powered by Verint DaVinci AI and Analytics. Verint Da Vinci AI and Analytics infuse advanced machine learning mode...

Fire organizations have come together for the first time to create a Core Code of Ethics based on the Nolan Principles that puts supporting communities first. The National Fire Chiefs Council, Local Government Association, and Association of Police and Crime Commissioners have jointly published a Core Code of Ethics that sits alongside a new Fire Standard. This is in response to one of the recommendations made by Sir Tom Winsor in his State of Fire and Rescue reports. The Fire Minister, Lo...

For property owners looking to further protect their home or business or for anyone with an intruder alarm system, one of the easiest and quickest things that they can do is to upgrade the existing system. They may decide to upgrade the system by replacing the old system completely or by adding different elements to the existing system, in order to update it. The need to upgrade the security system There are many reasons why someone may want to upgrade their current fire or security system. F...

My Honeywell Buildings University is now live! The single location for all training support.  One can browse a global catalog of training modules once in the portal, access on-demand training, and self-help videos, register for instructor-led sessions, and review training history.My Honeywell Buildings University currently supports 20 Honeywell brands and offers more than 700 hours of on-demand content, includes more than 200 instructor-led courses, and is accessible for the partners...

Verint®, The Customer Engagement Company™, has been named a strong performer in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. In the report, Forrester stated that Verint “continues to provide CFM and VoC services to a large volume of customers across the globe, with a focus on unifying data across the enterprise and creating an omnichannel view that goes beyond the contact center.” Customer Feedback Management criteria Verint received the hi...

Award-winning Taktis fire panels, manufactured by Kentec Electronics Ltd., a globally renowned manufacturer of life-critical control systems, are protecting students and property at the University of Nicosia’s (UNIC) new state-of-the-art student residences, located in Cyprus. Integrated fire system The integrated fire system was installed by Kentec Installation Partner (KIP) Glosec Dragon Ltd. (GLOSEC), a Cyprus-based business that specializes in the design, installation and maintenance...

Verint®, The Customer Engagement Company™ announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognized in the Natural Language Processing (NLP) product category. The Business Intelligence awards program recognizes organizations, products, and people who bring Artificial Intelligence (AI) to life and apply it to solve real problems. Intelligent Virtual Assistant Convers...

In the summer of 2006, two young men started studying in Aalborg, Denmark. One was from the island of Læsø, and the other was from the fishing village - Asaa. Jesper and Martin became close friends, and they were determined to build something together. But their paths split quickly after graduation. Jesper became a marine engineer, while Martin was more interested in numbers and studied financial management. Jesper worked for a number of maritime shipping companies, and Martin got...

Dedicated to employee development, they’d like to say huge congratulations to Stephen Matthews for passing the Association for Specialist Fire Protection (ASFP) Foundation Course in Passive Fire Protection. Stephen is the first person to complete this course, using the half-day training entitlement available to all employees to support the investment in people. Employee engagement roadmap Rapidly following in his footsteps, all of the colleagues, across every business function (includin...

In the dry heat of the high desert, the California and Nevada Air National Guard, the U.S. Forest Service, CAL FIRE, and multiple other fire-fighting agencies across the United States are performing their annual certification training for the aerial fire-fighting mission with MAFFS (Modular Airborne Fire Fighting System), from May 4 – May 7, 2021. The success of this training is built on the trusted partnerships between the fire-fighting agencies, having forged their tactical expertise su...

CLD Standards Council Scotland have been granted a contract from Skills Development Scotland to carry out a review of the Learning & Development National Occupational Standards (NOS) which were last reviewed in 2010. As these standards are applicable across the United Kingdom, the CLD Standards Council Scotland have been working with a range of national and local organizations from Scotland, England, Northern Ireland, and Wales during the revision process. Focus groups Focus groups were c...

Verint Systems (Verint), the globally renowned customer engagement company, announced that global wellness brand, GNC is leveraging Verint Experience Management, as an investment in its omni-channel strategy, in order to provide consumers with the ultimate shopping experience. Spike in health products demand With more than 3,000 locations in the U.S. and Canada, GNC prides itself on meeting the growing and fast-changing needs of its customers. The company experienced a spike in demand for heal...

The National Cyber Security Centre (NCSC) has recently launched its Small Organisations Newsletter - SME Newsletter. The NCSC notes “SMEs cover a huge range of businesses and makeup 99% of all business in the UK." cyber-related issues The National Cyber Security Centre (NCSC) adds, "Often SMEs do not have the budget of large organizations to spend on cyber security. This Newsletter aims to break down cyber-related issues into bitesize pieces which can be read in a coffee break." The NC...

 Verint®, The Customer Engagement Company™ announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM). Per Gartner, “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new refer...

£9.5 million fire safety framework contract will see social housing providers accessing suppliers to provide external wall certification and fire engineering services. The Peabody Trust is pioneering a tender exercise to help find suppliers who can provide external wall assessments for their own building stock as well as allow other social housing groups to use the same framework. safe and affordable housing The Peabody Group is responsible for 71,800 homes across London and the southea...

Usually, if the application requires acoustic and visual notification, the market offers two separate products. Nevertheless, sometimes for public buildings, hotels, and hospitals, but also for industry and other verticals, it may be necessary to have a combination of visual and acoustic alarms in one device. AVENAR all-in-one 4000 Bosch Security System’s AVENAR all-in-one 4000 is one product that can provide such a solution. This product is able to combine not only a sounder and a strob...

Congratulations to the many pubs, restaurants and cafes that have reopened for outdoor dining and drinking. Once again, we’re all adapting to a new normal – one where we eat, drink and socialize outside. But it’s not just the tables and chairs that make this new arrangement possible. As hospitality businesses know, public safety is vital, but not just in COVID-19 terms. Barriers in outdoor seating areas Many local authorities across the United Kingdom (UK) have accepted that...

Rescu (Rescu Saves Lives), an emergency alert app that connects people directly to certified emergency dispatchers, has launched throughout the United States, in partnership with over 30,000 local emergency agencies. Rescu is the first and only Personal Emergency Response System (PERS) in a non-hardware platform. Rescu emergency alert app Unlike 9-1-1, the Rescu app does not require speaking to a dispatcher. With Rescu, users can communicate non-verbally to an emergency dispatcher. This means...

C-TEC’s new CAST ZFP fire alarm system is protecting an exciting new hospitality venture in Cheshire, United Kingdom. Situated in the beautiful village of Tattenhall, The Bear and Ragged Staff has been radically transformed from a derelict shell into a high-end pub, restaurant and hotel, by a team of talented professionals, including Brian Mellor, an award-winning chef, and Martin Hilton, an industry-renowned beer sommelier. Featuring a fabulous bar/restaurant, eight en-suite bedrooms, a...

First responders are woven into people’s everyday lives and must deal with immense daily stress to keep society safe. Due to this constant exposure to life’s most extreme situations, this can cause exponentially larger cases of post-traumatic stress disorder (PTSD), depression, panic disorder, and other operational stress injuries than within the general population. Significance of Virtual Reality How to better prepare first responders for these situations before and after dangero...

Global fire detection and alarm devices leader, Argus Security (Argus), has appointed Giorgio Koursaris as its new General Manager, with responsibility for both - Argus and its UK sister brand, Hyfire. He joins at a pivotal moment for the well-known brand, which is about to embark on a series of new product launches that promise to revolutionize the fire sector. New General Manager appointed Giorgio Koursaris will oversee both commercial and production operations for Trieste-based Argus Gior...

Are users using e-learning, PowerPoint, or PDFs for training? RiVR Link enables a VR “Classroom in a Box“ solution for the fire industry. The RiVR Link “Classroom in a Box” solution offers instructors an interactive and engaging teaching tool for classroom education using 360° video and images. This allows for a multi-user capability, the ability to draw in real-time within the students’ headset, and to use their own 360° video/photo content or professional...

A new consensus framework for building control bodies and fire and rescue services will help resolve disagreements about plans for building work to meet fire safety requirements.    Government officials wrote to heads of building control and Chief Fire Officers last week to advise progress on one of the matters contained within its recent fire safety consultation. task force The consultation response, published by the government in March, noted a strong preference from respondents f...

BSI launches consultation on PAS 9980, new guidance to help fire risk assessors assess the risk of fire spread over external walls of multistorey residential buildings to aid remediation. PAS 9980 PAS 9980 is available in draft and BSI is inviting public comment on this Publicly Available Specification. It has been sponsored jointly by MHCLG and the Home Office and was drafted by C.S. Todd & Associates and a team of experts. Members of the drafting steering group include the BRE, National...

BSI, the business improvement and standards company launches BSI Connect, an integrated platform supporting audit, risk governance, and supply chain services, for improved operational visibility, commercial efficiency, and organizational resilience. Organizations can choose from a range of tools to manage internal and supplier risk. Features include the ability to review audit findings, and performance analytics and manage information for their critical business functions and suppliers whilst o...

ImageTrend, Inc. introduces a new barcode scanning and parsing feature within ImageTrend Elite™ to streamline the data sharing capabilities with hospital systems. The power of this technology embedded directly within Elite and paired with Health Information Hub™ (HIH) ensures timely and accurate data exchange between hospitals, building the bridge for matching hospital records and receiving outcome data. Elite™ Scanning features This feature allows users to scan various type...

Checkmate Fire Solutions know that a Fire Risk Assessment (FRA) is a process involving the systematic evaluation of a building or premises, and the factors that determine: the hazard from fire, the likelihood that there will be a fire, and the consequences if one were to occur. 4 types of FRA Type 1  This is the most basic of fire risk assessments that buildings will need to satisfy the Fire Safety Order. However, unless the user is anticipating moderate/severe deficiencies in the struct...

Verint Systems (Verint), the globally renowned customer engagement company, has announced the lineup for its Engage21 virtual conference, taking place from May 19 to May 21, 2022, featuring inspirational speakers, including Barbara Corcoran, Charlene Li and Jay Shetty. This premier event will feature in-depth content, which is geared towards customer engagement and customer experience professionals, with more than 60 sessions, led by Verint experts, customers and partners, over three days. Shi...

Verint Systems (Verint), the globally renowned customer engagement company, announced the April speaker line-up that features how to power today’s evolving workforce of people and bots. Thought leaders will address new workforce management trends and challenges at SWPP, the Verint/Opus Research webinar series focused on customer engagement data and AI and analytics, how to modernize knowledge management for greater productivity and VoC strategies for better customer insights. In addition...

Accidents with hazardous materials, missing persons in the sprawling countryside, or clearly laid out situation plans during major incidents: the Neuruppin fire department relies on Rosenbauer's EMEREC operations management system for these and many other situations.Six fire stations spread over an area of more than 300 km2 with residential areas, industrial zones, and extensive countryside: this is the operational area of the Neuruppin fire department, which is located about an hour's drive nor...