TriTech FIRE DEPARTMENT SOFTWARE

One if the few bonuses of the 2020 COVID-19 Lockdown in the UK was the dramatic reduction of aircraft noise around our homes. Certainly in the Southeast of England, it gave us some thought as to the number of aircraft in the sky, and what the consequences might be if something went wrong… Aviation in the UK is split between what is known as Commercial Airport Transport (CAT) and General Aviation (GA). The CAT sector operates out of 25 airports and accounts for around 900 aircraft. However, the GA sector accounts for 15,000 aircraft, flown by 32,000 pilots, operating out of 125 aerodromes licensed by the Civil Aviation Authority (CAA) and over 1,000 other flying sites (According to the General Aviation Awareness Council – our mapping data suggested 1650 sites) (1,2). Roughly 96% of the aircraft in the UK are engaged in General Aviation, engaged in business, leisure engineering and training activities, and HM Government estimate that the sector employs around 38,000 people (3). Each licensed airfield has its own firefighting response, termed airport rescue and firefighting services (RFFS) governed by the CAA guidelines and they are required to be:- .. proportionate to the aircraft operations and other activities taking place at the aerodrome; Provide for the coordination of appropriate organizations to respond to an emergency at the aerodrome or in its surroundings; Contain procedures for testing the adequacy of the plan, and for reviewing the results in order to improve its effectiveness. (CAA 2020) Ensuring Adequate firefighter training So simply put, each airfield needs to ensure it has adequate training, media, personnel in appropriate quantities to deal with any likely incident, given its size and traffic. There are around 1654 airfields in the UK, with 125 of those being licensed However, this is only limited to licensed airfields and the response is typically limited to the airfield itself, and the immediate surrounding area. Airfield vehicles are often specialist aviation firefighting vehicles – not necessarily suitable for driving potentially long distances to an incident. Even so, it is a well-established principle that RRFS would only fight the initial stages of any fire, to be relieved by, and with command passed to local authority fire services. There are around 1654 airfields in the UK, with 125 of those being licensed. In 2019-2020 (to date) there have been 62 air crashes, of which 9 involved a fatality. If we plot the locations of all airfields of any type, all the licensed airfields and the crashes, we can see the spatial relationship between them. Below, we see the two distributions – on the left, crashes versus all airfields and on the right crashes versus licensed fields. It’s clear that the crosses (crashes) and dots (fields) are not always in the same place, so clearly there is a potential problem here – namely the specialized airfield fire response is unlikely to be able to respond. Using the spatial analytical capability of QGIS, the open-source GIS software, we can then start to look at the distances from the airfields of the crashes. We can see that (based on the 2019-2020 data) that on average a crash occurs 3.22km from an airfield, but 15.78km from a licensed airfield (where the firefighting teams are). The maximum distance from a licensed airfield was 57.41km, two thirds of the crashes were more than 10km from a licensed airfield and over a third were more than 18km away. Fig 1a (left) shows crashes versus all airfields. Fig 1b (right) shows crashes versus licensed airfields only. Aircraft incidents pose complex firefighting challenges So, what does this all mean? Well the simple conclusion we can draw from this data is that there is a sizable risk of an aircrash occurring on the grounds of a non-airport fire service. In 2019-2020 there have been 62 air crashes, of which 9 involved a fatality Bearing that in mind, it’s also worth considering that aircraft incidents pose challenges to firefighters and firefighting, that need to be considered. The construction of aircraft has been evolving since the first days of flight, with materials that are strong, light and cheap to produce being adopted and in recent years created to order. This has seen a move from natural materials, such as wood and canvas towards aluminum and man-made materials, and in recent years man made mineral fibres (MMMFs) which are lighter and stronger than natural materials, and can be moulded into any shape. The problem is, MMMFs disintegrate into minuscule fibres when subject to impact or fire, which can stick like tiny needles into firefighters’ skin, leading to skin conditions, and pose a significant risk to respiratory systems if breathed in. As with all fires, there are risks associated with smoke products, with exposure to fuels and other chemicals and so there is the potential for a widespread hazmat incident, with respiratory and contamination hazards. Finally, there is always the risk, more so perhaps with military aircraft, of explosives or dangerous cargoes on the aircraft that put firefighters at risk. The problem is therefore this: There is a constant, but small, chance of an aviation incident occurring away from an airport, and requiring local authority fire services to act as the initial response agency, rather than a relieving agency. These incidents, when they do occur, are likely to be unfamiliar to responding crews, yet also present risks that need to be addressed. PLANE Thinking Despite this landscape of complex risk and inconsistent response coverage non-airfield fire services can still create an effective response structure in the event of an aviation incident away from an airfield. We have drawn up a simple, 5-step aide-memoire for structuring a response, following the acronym PLANE (Plan, Learn, Adapt, Nurture, Evolve). We are aware that all brigades will do this already to some extent (in fact they are obliged to). We are also aware that there was little point going into the technical details of firefighting itself – that is handled elsewhere and in far more detail – but instead we considered a broad, high-level system to act as a quick sanity check on the response measures already in place. There is always the risk, more so perhaps with military aircraft, of explosives or dangerous cargoes on the aircraft that put firefighters at risk In many ways this mirrors existing operational risk exercises, and begins with a planning process – considering the nature of risk in the response area, building links with other agencies and operators, and collating and analyzing intelligence. Services should expand their levels of knowledge (Learn) around the issue, and consider appointing tactical advisors for aviation incidents and using exercises and training programs to test and enhance response. Having identified the risk landscape, and invested in intelligence about it, we may then need to consider adapting our approaches to make sure we are ready to respond, and having carried out all of this activity, we need to keep the momentum going, and continue to nurture those relationships, and that expertise cross the service. Rapid technological advancement Aviation technology does not stand still. Many of us will have seen this week the testing in the lake district of the emergency response jetpack (4), and this is just one example of the pace of technological advances in the sector. Consider the huge emerging market of UAVs, commercially and recreationally and the potential for incidents related to them, as well as their potential application in responses. Finally, Services, potentially through their dedicated TacAd roles, need to keep abreast of emerging technologies, and ensure that the Planning and Learning continues to match the risk. Aviation technology does not stand still So, in conclusion, we have a (very) simple system for preparing for the potential for airline incidents off airfields. We are happy to admit that it’s not going to solve all of every brigades’ problems, and we’d like to think it simply holds a mirror to existing activities. We do hope that it does give a bit of structure to the consideration a potentially complex process, and that it is of some use, if only as a talking point. Best practices and technologies and will be among the topics discussed at the Aerial Firefighting Europe Conference, taking place in Nîmes, France on 27 – 28 April 2021. The biennial event provides a platform for over 600 international aerial firefighting professionals to discuss the ever-increasing challenges faced by the industry.   References 1. General Aviation Awareness Council. Fact Sheet 1 - What is General Aviation (GA)? 2008. 2. Anon. UK Airfields KML. google maps. 2020. 3. Davies B. General Aviation Strategic Network Recommendations. GA Champion, 2018. 4. Barbour S. Jet suit paramedic tested in the Lake District “could save lives.” BBC News. 2020. Article Written by Chris Heywood and Dr Ian Greatbatch.

Every day, across the globe, emergency services teams come to people’s aid no matter the situation to ensure their safety. Whether it’s during a natural disaster, or at a significant event, the emergency services are on hand to face any challenge that comes their way. When supporting this crucial workforce, it is essential that they have robust and reliable connectivity. Technology is becoming a vital aspect of public safety and security worldwide, and this trend is only likely to grow. For these new devices to work effectively, full-scale coverage must be in place, and when it comes to people’s safety, there is no room for error. The need for redundancy and high bandwidth  Two of the paramount tools at emergency services disposal are video surveillance and communication devices. Constant visibility and communication are often essential to protecting people and saving lives. The benefits range from providing first responders with a clear picture and understanding of the situation they are about to encounter; to providing greater safety during public events by enabling officers to control crowds and manage traffic effectively. Enhancing visibility and sharing information is particularly crucial during fires to guide firefighters and vehicles through flames and smoke, and to allow the central command center to organize resources effectively. Technology is becoming a vital aspect of public safety and security worldwide, and this trend is only likely to grow Despite any potential challenges ensuring network connectivity may create, public safety organizations cannot compromise when it comes to optimizing security. For IP video surveillance and cellphone broadband connectivity to operate effectively, they require redundancy and high bandwidth. Without these connectivity attributes, devices become useless; for example, there are municipalities where as much as 50 percent of the camera network is offline because of poor product choices and inferior network design and installation. Equally, poor quality networking can be just as limiting as it can lead to public safety organizations being unable to receive real-time data. All areas must also have adequate bandwidth to access data, such as on-scene video, aerial imagery, maps, and images, and many existing public safety networks do not have that capacity. Supporting security and safety robotics Robots and drones have seen a considerable increase in popularity this year, with 60 million such machines being deployed according to ABI Research. They offer a wealth of potential to emergency services teams, whether on land, air, or sea. For example, water rescue robots can go where humans cannot, earthquake and fire robots can search through otherwise non-navigable areas, and drones can survey vast regions. However, for these wireless devices to work effectively, they rely on many features. They need low power consumption so as not to heavily burden the onboard power source of the robotic device and, perhaps, a high level of encryption so information cannot be stolen or hacked. There are also benefits to security and safety as robotic devices can communicate with one another peer-to-peer. Directly mounting radios to robots and drones, fosters dynamic self-learning, data sharing, and more wireless paths in the event one or more of the devices in an area do not have a link to fixed infrastructure. Water rescue robots can go where humans cannot, earthquake and fire robots can search through otherwise non-navigable areas, and drones can survey vast regions The main component that security and safety robotics require is redundant and resilient connections. If the connection is lost, the connected device will go into “safe” mode and stop. Creating a high capacity network that supports mobile devices in complex and fast-moving environments is not a simple task. In many cases, it requires a network that supports many wireless connections and allows for many paths in and out, so that if a link is lost, another path is available for data transmission and reception. This type of network is the best way to ensure that police, firefighters, and emergency units can access and send large amounts of data from wherever they are and in real-time making a massive difference to the efficiency of the emergency services. An example of this is Rajant’s private Kinetic Mesh® network, a wireless network ensuring no single point of failure. It offers reliable, intelligent, and secure wireless broadband connectivity that survives and thrives in evolving and mobility-driven environments. It forms a “living” mesh network that can move with and adapt to the evolving communication requirements of public safety organizations. Technology in action Back in October 2019, the heat from the sun, combined with winds gusting through the foothills of El Capitán Canyon in California, sparked a bush fire in the overly dry, desert hills. Despite four hundred and twenty acres being burnt, firefighters used their experience and skills combined with newfound digital technology to ensure that no structures were damaged, and there were no reported injuries. The Santa Barbara County Fire Department, Cal Fire, the U.S Forest Service, and other agencies were immediately dispatched to contain the fire. More than 200 firefighters were needed to combat the fire and reinforce containment lines with helicopters and drones in the air and bulldozers on the ground. To operate this equipment, mesh radio nodes, bonded cellular, and satellite technologies were used to link the communication gap in locations where signals are often dropped. Rajant BreadCrumb® nodes were mounted to the fire-breaking, 30-ton bulldozers manned by trained firefighters to uproot vegetation and eliminate the materials that would further spread the fire. Robots and drones have seen a considerable increase in popularity this year, with 60 million such machines being deployed  The reliable connectivity allowed the bulldozers to not only easily communicate with each other and the base, but also to send video footage and data to the tactical truck and central command post over cellular and SAT networks. This situational awareness data transfer allowed for greater efficiency, as well as increased safety for the public and the firefighters. Reliability when you need it most Reliable connectivity solutions are being embraced across the emergency services due to the innumerable benefits they bring to ensuring the safety of the public. For police, firefighters, and emergency units, dependable connectivity allows for rapid, real-time response, and the use of technology can save lives in ways that wouldn’t have seemed possible a decade ago. Planned and unplanned events can benefit from the new technology being introduced, and emergency services need to make sure they have the network capabilities to support them. For environments that are challenging and hostile, this requires a network available on-demand, which can withstand the demands of harsh conditions and mobility while maintaining a level of redundancy and high bandwidth that allows for accessing and sending large amounts of data from any location.

Want to know an easy way to judge the quality of a fire department? Look at how much they train. Career, volunteer or combination, fire departments become successful through training. Yet all training is not equal. Focus too much on hands-on training (HOT) and you could be missing important legal and compliance updates. Lean heavily on web-based training and you may fail to identify shortcomings in skills proficiencies. Keep students confined to a classroom and you may lose their interest quickly. Not surprisingly, a balance of all three types of training is needed to produce competent, empowered firefighters. For this article, I was challenged to think about what’s missing from our current fire training programs. As I thought about the varied way we approach fire training, three issues jumped out at me. Base training on facts and statistics Take advantage of new technologies Incorporate policy into your training   Your training program should also be strong in the types of calls you respond to most Base Training On Facts And Statistics If your department has a robust training program, outlined by a calendar of various topics and employing a mix of HOT, online and classroom training, you’re ahead of the curve. But even in departments with well-developed training programs, training is often based on preference or habit, not data. Think about the topics in your training program. Do you know why they’re included? Do they match your call make-up? Are they targeting specific skill shortcomings? (And yes, we all have them!)What’s missing from many fire department training programs is a detailed needs assessment What’s missing from many fire department training programs is a detailed needs assessment that in turn establishes a factual basis for the year’s training topics. The needs assessment should include: Surveying the members to determine the types of training they want or feel they need. Measuring firefighter proficiency on basic tasks, such as NFPA 1403 drills, NFPA 1710 drills and EMS patient assessment skills audits, to assess personnel by mandate or by industry best practice. This will identify skills deficiencies to address through training. Incorporating call volume statistics and details. A significant percentage of the calls fire departments respond to are EMS and vehicle extrication But I’d venture to guess the training programs of most departments don’t match those percentages. Yes, you need to train for the high-risk, low-frequency tasks. But your training program should also be strong in the types of calls you respond to most. Incorporating these “facts and stats” into your training program will help you keep it fresh, relevant and interesting. Firefighters can use their phones and tablets to access department training information and complete training assignments Take Advantage Of New Technologies There is something to be said for back-to-the-basics, keep-it-simple firefighter training. But it’s a mistake to ignore technological advances. From teaching safe apparatus backing procedures to practicing hoseline deployment and Vent/Enter/Isolate/Search (VEIS) tactics, instructors have more options than ever before. Some instructors regard simulators as second-rate to “the real thing.” Certainly, simulation and other forms of technology-driven instruction can’t replace the value of hands-on experience. But they can augment it in important ways. Driver simulators, for example, not only save money because apparatus don’t have to be taken out of service or sustain wear and tear; they also provide an environment where firefighters can learn without risk of injury. If sitting behind a computer isn’t your kind of thing, live-burn simulators, vehicle fire simulators and hazmat simulators are available—and they all significantly boost training efficiency.Technology will never replace hands-on instruction, but it can facilitate it But you don’t need fancy simulators to incorporate technology into your fire training program. Learning management systems (LMS) are another important tool that can increase training program efficiency. Although they’ve been around for a long time, LMS continue to improve. The ability to integrate with mobile devices is huge, allowing firefighters to use their phones and tablets to access department training information and complete training assignments. Leveraging this technology can allow you to more efficiently manage information, schedule training and free up valuable time needed for other important tasks. If you’ve attended some of the larger regional or national fire conferences recently, you may have had the opportunity to see audience response technology in action. By capturing the firefighters’ responses to questions in real-time, instructors can adjust the material to reflect students’ knowledge level. Audience response is also simply a great way to keep firefighters engaged. Technology will never replace hands-on instruction, but it can facilitate it. If you’re using training methods that haven’t changed in decades, something’s missing from your training program.   Without incorporating policy into your training, you’re only giving your firefighters half the equation Incorporate Policy Into Your Training I saved the biggest and best for last. When I work with fire departments across the country, I repeatedly discover the failure to incorporate policy into training. Think about it: Training curricula are almost always designed around procedures—the how of doing something. But isn’t the why just as important? And that’s what policy is all about. Without incorporating policy into your training, you’re only giving your firefighters half the equation.Inevitably firefighters will encounter times when following the procedure isn’t possible Inevitably firefighters will encounter times when following the procedure isn’t possible. That’s when policy training kicks in—firefighters understand the fundamental objective, and they can think on their feet about how to achieve it. Training on policy also helps departments address the issues that so often get firefighters into trouble. How many of your firefighters really understand your department’s social media policy? What about the rules surrounding sick time usage? These are things that trip up firefighters time and time again. If you’re not training on policies, it’s unlikely firefighters remember them. How many of your firefighters really understand your department’s social media policy? In addition, normalization of deviance is a risk to every organization. When personnel fail to follow policies and no negative repercussions result, it can quickly establish a new normal. Policy-based training resets the “normal” and makes sure that members of the organization comply with the policy and not what they think the policy says.Most line-of-duty death reports cite failure to comply with policy or lack of adequate policy Fire instructors often avoid training on policy because they regard it as boring or unrelated to what really matters—firefighter safety and survival. Yet most line-of-duty death reports cite failure to comply with policy or lack of adequate policy as contributing factors in the incident. If you’re worried that policy will make your training program dry and uninteresting, link it to real-world events. An online search provides lots of examples of when things went wrong and how adherence to policy might have produced a different outcome. And limit policy training to small chunks. Take out a 10-page policy and go through it line by line, and your students’ eyes will glaze over in seconds. Instead, look for ways to enrich your current training by bringing relevant pieces of policy into it. Your firefighters will be learning the department’s policies without even realizing it! Focus On Continuous Improvement Fire chiefs and fire instructors have a challenging job. Budgets are tight, and training is often one of the first things to be cut. Yet we need firefighters to be proficient in all-hazards response. Every department has a long training wish list. But if we focus on continuous quality improvement, we can get a little better each year. Looking for opportunities to incorporate statistics, technology and policy into our training is a good place to start.

TriTech Software Systems and Lucas County Department of Emergency Services sign a beneficial contract TriTech to provide integrated computer-aided dispatch and mobile data solution to support all law enforcement, fire and emergency medical agencies in Lucas County and City of Toledo. TriTech Software Systems, a leading provider of EMS and public safety software solutions, proudly announced the contract signing with Lucas County Department of Emergency Services, OH, for a countywide public safety project which includes VisiCAD computer-aided dispatch (CAD) and VisiNet Mobile data solutions. The multi-jurisdictional, multi-agency solution will support all law enforcement, fire and emergency medical agencies in Lucas County and City of Toledo. Lucas County has seven primary public safety answering points (PSAPs)/dispatch centers, one secondary PSAP/dispatch center, five dispatch only locations, two back-up centers and numerous administrative CAD user positions. The countywide computer-aided dispatch and mobile data solution supports eighteen law enforcement agencies, fifteen fire agencies and one ALS medical agency operating within Lucas County. "We are very excited to partner with Lucas County Emergency Services on their important countywide public safety project," says Chris Maloney, president and CEO of TriTech Software Systems. "With similar installations such as Bexar County and City of San Antonio, Texas, TriTech Software Systems is an experienced and proven provider for large scale multi-jurisdiction and multi-agency implementations such as Lucas County. Our computer-aided dispatch and mobile data solutions enable multiple agencies across widespread jurisdictional boundaries to implement their own business rules while meeting the shared goals of interoperability and information sharing. Additionally, our seasoned team of professionals combined with our superior implementation methodology will ensure project success and long-term viability for Lucas County." TriTech will provide system integration and project management in partnership with its subcontractor Emergency Technologies,Inc TriTech's VisiCAD computer-aided dispatch (CAD) system is a feature-rich solution developed for larger public safety agencies operating in complex, high volume environments. Designed with multi-agency, multi-jurisdiction capabilities, VisiCAD allows multiple PSAPs and agencies to operate on the same system and share information, yet the system is flexible to allow agencies to implement their own business rules and processes. With VisiCAD, all law enforcement, fire and emergency medical agencies in Lucas County will be provided shared access to incident and unit information to improve resource management and response times across jurisdictional boundaries. The integrated mapping and live routing capabilities utilizing the street network of VisiCAD will provide Lucas County Dispatchers resource recommendations based on closest available unit by fastest estimated response time regardless of which PSAP receives the call. Mission critical information processed by VisiCAD will be available to field personnel through integration with VisiNet Mobile, TriTech's wireless mobile data solution. VisiNet Mobile provides field personnel with secure, real-time access to CAD, RMS, CJIS and other and other public/proprietary databases and full messaging capabilities to bridge the communications gap between the dispatch center and field personnel. Similar to VisiCAD, VisiNet Mobile is flexible, highly customizable solution enabling users to configure fields to meet their specific agency needs. Additionally, TriTech will provide system integration and project management in partnership with its subcontractors: Emergency Technologies, Inc. will provide Visual Fire, its fire records management solution; Orion Communications will provide its AgencyWeb solution; Field Soft will provide an Incident Management system; and Deccan International will provide its Live MUM move-up module.

Tritech's Imc Solutions Suite is an affordable and fully integrated systems TriTech Software Systems, a leading provider of integrated public safety software solutions, has announced the successful implementation of its modular Imc Solutions platform at several new customer sites TriTech Software Systems, a leading provider of integrated public safety software solutions, announced the successful implementation of its modular Imc Solutions platform at several new customer sites. TriTech's Imc Solutions suite is an affordable and fully integrated computer-aided dispatch, mobile data, records, civil and corrections management software for small to medium sized agencies. TriTech proudly recognizes the following clients for their efforts towards a seamless transition with their new Imc Solutions Suite of products: Point Pleasant Police Department (NJ) - Law Records Management, Computer-Aided Dispatch, Administrative, Mobile. State of Rhode Island Office of the Fire Marshal (RI) - Fire Records Management, Computer-Aided Dispatch, Mobile, Administrative. Groton Town Police Department (CT) - Law Records Management, Cross Agency Data Sharing, Mobile. Salem Police Department (NH) - Law Records Management, Computer-Aided Dispatch, Administrative, and Mobile. Massachusetts Bay Community College (MA) - Computer-Aided Dispatch and Law Records Management Tritech's Imc Solutions play a vital role in improving administrative and operational workflow of public safety agencies Community College of Rhode Island (RI) - Calls for Service and Law Records Management Additionally, the following are new clients that have contracted for the Imc Solutions platform: Yale University (CT) Chatham Police Department (MA) Stonington Police Department (CT) Eastham Police Department (MA) Truro Police Department (MA) Truro Fire Department (MA) Provincetown Police Department (MA) Weston Fire Department (MA) Worcester County Fire District 7 (MA) TriTech's Imc Solutions clients can rest assured that they have made the right choice in investing in their technology and software "We recognize the financial strain on many local municipalities and we feel very privileged to be selected as the public safety technology partner for our clients," says Leo Hisoire, general manager of TriTech's North Grafton office – where Imc Solutions are developed. "TriTech's Imc Solutions serve a critical role in improving administrative and operational workflow of police and fire-rescue departments to provide continued protection of people, life and property. We remain focused on delivering the best solutions to assist our clients in achieving their operational and technology goals." With a dedicated account management and support team, along with continued improvements in their software, TriTech's Imc Solutions clients can rest assured that they have made the right choice in investing in their technology and software. The Imc Solutions platform offers two version releases annually to include rapid product enhancements and new features through seamless online upgrades. Additionally, TriTech's Imc Support team is recognized for providing superior customer service with knowledgeable support representatives equipped to provide accurate, timely and efficient response. Clients are provided with a plethora of educational tools to enhance their product experience including: online help built into the software, web-based and onsite training classes, bi-weekly tech tips and online chat forums.

TriTech's Imc Fire Records solution helps Melrose Fire Department win a SAFER grant Grant to be used to increase firefighter staff by 10 percent over the course of five years With the assistance of the Imc Fire Records solution from TriTech Software Systems, the Melrose Fire Department in Massachusetts was awarded the federal Staffing for Adequate Fire and Emergency Response (SAFER) grant in March 2009. The goal of SAFER is to enhance the local fire departments' abilities to comply with staffing, response and operational standards. The grant provisions are for the addition of four firefighters over the course of five years. Imc's Fire Records Management is an advanced application to help fire agencies manage their operational assets efficiently and provide superior fire protection services. As a standalone program, Fire Records Management enables an agency to utilize statistical data required to support the National Fire Incident Reporting System (NFIRS). Fire Records can also be seamlessly integrated with Fire Dispatch to create a comprehensive end-to-end solution. Using the administrative portion of the Imc Fire Records solution, Captain Ed Collina was able to generate staffing and overtime analysis reports over the course of the past four to five years. Captain Collina says, "Through the simple click of a button, I was able to get a detailed and accurate report of staffing by shifts. These reports were able to justify the long-time savings with the addition of increased staffing instead of overtime hours." "In these economically challenging times, technology is important investment for fire departments to do more with fewer resources," says Chris Maloney. "We are proud of our solutions that enable fire departments to streamline administration and enable them to work more efficiently."