TriTech FIRE DEPARTMENT SOFTWARE  (7)

There is a sense in some markets that the paper and pulp industry will decline owing to the digital technologies with which people interact every day. While this might be considered logical, the reality is completely different. In fact, the paper and pulp industry has experienced a steady growth and will continue to do so in 2021. Production of paper increased by more than 450% in the last decades and the demand of paperboard in the world is expected to grow significantly, driven by e-commerce and big retailers increasing their presence in the online sales universe. This sustained growth in production capacity and paper consumption presents several fire risks to companies and exposes communities that develop around paper mills, to the impact of disasters caused by these fire risks. Fire risks in the paper and pulp industry Paper and cardboard are combustible, but this is not the only fire risk found in these types of industries. Raw materials and finished goods storage are sensitive to fire. In addition, the paper making process includes several stages where fires can occur, due to hot surfaces or poor ventilation. The most relevant fire risks on a paper plant are: Storage Areas: As mentioned before, paper and cardboard are combustible. Solid paper blocks and reels have hard surfaces that don’t ignite easily, but usually these reels can suffer minor damages or have loose sheets that significantly increase the fire risk. When paper reels are stacked in columns, gaps in the center can act as chimneys and when fires start in the bottom of the stack, this chimney effect will accelerate smoke and hot air spread, increasing vertical and horizontal flame spread. Wood and Bale storage fire risks Bale storage also presents a high fire risk, as loose materials are always present Raw materials for the paper making process can have two main sources, forestry products (mainly wood) or recycled cardboard and paper. Wood storage presents several challenges, especially due to wood chips that are highly combustible and, in some cases, even explosive. Bale storage also presents a high fire risk, as loose materials are always present. Fire in baled paper is difficult to extinguish and generates heavy smoke. In many recycling facilities, these paper bales are stored outdoors, where paper or rags soaked in flammable liquids, embedded between the paper sheets, can ignite resulting in a fast spreading fire. Chemicals, flammable liquids and gases In addition, it is possible to find different types of chemicals, flammable liquids and gases that are used in the paper making process. These materials have their own fire-related risks that need to be taken in consideration. Production Areas: In pulp factories, there are several long-distance conveyors that transport wood and wood chips. These conveyors constitute a fire risk and the most probable causes of fire are bearing damage, overheating of the conveyor and igniting chips in the environment. IR dryers, a common source of fire After the wood has been transported, chipped and digested, the paper making process becomes extremely humid, due to the large amounts of hot water and steam needed. But, as soon as the pulp fiber sheet starts to dry, the hot surfaces in contact with the paper sheets can be a source of ignition. IR dryers used in the process are also a common source of fire in the paper industry. When the sheet of paper is formed, close contact with reels and bearings moving fast can create static electricity that could ignite loose paper or airborne particles. Problems like these are likely to be more extensive in tissue mills. Paper dust is generated in certain parts of the process, especially where paper shits are slit or cut. Poorly insulated steam pipes lead to fire Poorly insulated steam pipes can ignite paper dust or even their own insulation materials. In addition, paper dust gathers in the ventilation grills of machinery, causing overheating and igniting as well. Heated oil is used in several parts of the process as well and if a malfunction occurs on the Hot Oil Roll systems, leaks might occur, exposing hot surfaces to this oil and causing ignitions. A paper mill has hydraulically operated machinery, where leaks or sprays might ignite as well. Service Areas: As in many other manufacturing facilities, several service areas can be found. Electrical and network equipment rooms have an inherent fire risk due to damaged wires or equipment, overheating or short circuits in high voltage circuits. Transformer and generator areas entail fire risks as well. High fire risk for boiler rooms Flammable gas distribution systems can be ignition sources, in case of leaks or damaged pipes or valves Hot water and steam are key components for the paper making process. For this reason, paper plants use high capacity boilers that can be powered by flammable liquids or gases. A high fire risk can be considered for boiler rooms. Flammable gas distribution systems can be ignition sources, in case of leaks or damaged pipes or valves. In addition to the fire risks mentioned in these areas, many maintenance operations can also pose fire risk, especially when hot works are being performed. Sparks caused by welding or the use of certain tools can ignite paper sheets or dust in the air. Poor housekeeping and buildup of paper dust, for example, increases the risk associated with maintenance and construction works. Prevention, the first line of defense According to the Health and Safety Executive from the United Kingdom, 60% of fires on paper mills are caused by machine faults and poor housekeeping. The first line of defense to avoid fire risks in paper plants is prevention. As mentioned before, a high number of fires in these types of facilities occur because of poor housekeeping and machine malfunction. The key is to identify the risks and possible ignition sources, and apply measures to minimize them. As in many industries, fire protection has two main components: Passive and Active protection. Passive fire protection measures Passive measures include fire rated walls, ceilings, and floors in the most critical areas. Chemical storage areas should be physically separated from other dangerous areas, if this is not possible then the walls separating areas should be fire rated and materials must be stored in a way that minimizes the risk of fire spread by radiation or conduction. Proper compartmentalization and intumescent protection of structural elements should be part of the package as well. Passive measures include proper ventilation and smoke control. As mentioned before, paper dust is a major fire risk, which is why ventilation and cleaning of hoods over the paper machine is important to minimize the possibility of ignition. Fire resisting construction should be designed with the following goals in mind: Protection of escape routes Form compartments to contain fires that might occur Separate areas of higher fire risk Protect load bearing and structural members to minimize risk of collapse Sprinkler systems, gas extinguishing systems and hose reels Active fire protection includes sprinkler systems, gas extinguishing systems and hose reels to support fire brigades Active fire protection includes sprinkler systems, gas extinguishing systems and hose reels to support fire brigades. Finished goods stored indoors should be protected with sprinkler systems and the same should be considered for chemical storage areas and certain raw materials. Paper bales, ideally should be protected by sprinklers that are suitably designed to cope with the height and located, in all cases, 3 meters above the level of bales stacked vertically (which should not exceed 5 meters height). Spark detectors in hoods, pipes and ventilation systems Dangerous sparks could be generated in several parts of the paper making process, which is why spark detectors must be installed in hoods, pipes, and ventilation systems. Water spray and CO2 systems can be used to protect machinery against these risks. Means to fight fires, like extinguishers and hose reels, should be provided to support fire brigades. All the elements should be properly identified and all personnel should be trained and made aware of the location of such devices. Importance of fire alarms Fire alarms are required in all paper mills and fire alarm call points should be provided in all locations, according to international guidelines, such as NFPA 72 or EN54. The spread of flames and smoke in paper, wood and chemical storage might become extremely fast. For this reason, early detection is critical. Many technologies might be applied in the different areas of a paper plant. Nevertheless, there are dusty or humid areas where regular heat or smoke detectors might fail under certain circumstances. For these areas, especially located outdoors, innovative state-of-the-art detection solutions might be applied, like Video Fire Detection (VFD). NFPA 72 standard for flame and smoke detection NFPA 72 provides guidelines to implement this technology for flame and smoke detection NFPA 72 provides guidelines to implement this technology for flame and smoke detection, opening interesting alternatives for designers and fire protection engineers. Many EHS managers and fire protection professionals selected VFD, because it is the only fire detection solution that effectively covered their needs. Many engineers, specialized in fire protection for paper plants, explained that they tested linear heat detection, aspiration smoke detection, IR/UV detectors and even beams, but none of these technologies performed as they needed on the dirtiest or more humid areas. Video Fire Detection (VFD) solutions Outdoor storage areas are often unprotected, because deploying flame or heat detection in large open areas can be costly and mostly ineffective. VFD solutions can detect smoke and flames in outdoor conditions, allowing the monitoring and protection of wood and paper bales in large areas. Fire detection and alarm systems should be designed with the following goals: Minimize risk of fires, including the use of fire detection technology in areas where regular detection technologies cannot be implemented or are not practical. Minimize risk of flame and smoke spread, with state-of-the-art detection algorithms that guarantee fast and effective detection. Also, reliable algorithms minimize the possibility of nuance or unwanted alarms. In case of a fire, fast detection gives occupants life-saving time to reach to a place of safety, before the flames and smoke have spread to dangerous levels. Global production of paper and pulp reached 490 million tons in 2020, with many industries and markets depended on the paper and pulp supply chain. That is why innovative ways to protect this supply chain, are key to sustain the paper market growth in the future.

The Grenfell tragedy has shocked the public and rocked the construction industry. The ongoing inquiry into the 2017 tower block fire has exposed huge flaws in existing practices across architecture, material specification, and building projects. It is also reinforcing the critical importance of fire protection. It took Grenfell, and admittedly the many years that have followed, for the industry to fully reappraise the product selection and testing regimes needed to ensure resident safety in buildings. Now, the tide is really starting to turn. Fire protection training Research we conducted across the UK, Germany, and France, in the aftermath of the disaster, revealed that knowledge levels surrounding fire and fire protection amongst some of our most trained professionals in architecture was very low. Across the three countries, only 3% of architects were able to correctly define the four basic fire protection terms: active fire protection, passive fire protection, fire resistance, and reaction to fire. Of the architects surveyed in the UK, 8% were able to define the four terms, in France, it was only 6%, and in Germany none. Hardly any of the architects interviewed, a mere 2%, said they’d had comprehensive fire protection training, most had some training, and less than one in ten (8%) say they’ve never had fire protection training. Fire-Protected buildings It was clear, post-Grenfell, that things needed to change, ensuring fire awareness is a top priority Our research confirmed that architects and specifiers had limited knowledge of fire protection and a lack of training in the area of designing safe, fire-protected buildings. It was clear, post-Grenfell, that things needed to change, ensuring fire awareness is a top priority, no matter how much time pressure industry professionals are under. And now they have. I believe that when COVID hit in spring 2020, a window of opportunity opened for fire protection awareness. Working together seamlessly Overnight, the majority of us were confined to our homes and adapting to working remotely where possible. For some businesses - such as ours here at Zeroignition - it had very little impact. Zeroignition is a global company and we have always operated remotely, enabling us to hire the best possible experts from around the world all working together seamlessly, remotely, and across 10 time zones. For other businesses, particularly architects, specifiers, and building consultants within the construction industry, this shift, which remains the same almost a year on, provided a very different way of working. A way that has now been proven to really work. Benefits of homeworking Online webinars have covered a variety of different topics including fire safety The benefits of homeworking are plentiful. One of the major benefits is time, a luxury many of us just didn’t have pre-pandemic. Now there’s no commute to work, to meetings, and to events. As exhibitions and conferences could not take place last year, many moved online, giving industry professionals the chance to engage and learn from the comfort of their own home, often at a time to suit their personal schedule. Since the outbreak of the pandemic last March, it has been reported that a whopping 49.2% of the British workforce were intent on investing time to actively further their learning. The NBS, (formerly National Building Specification) says it has seen a dramatic increase in webinar attendance. Eager participants include product manufacturers and also architects and specifiers. Online webinars have covered a variety of different topics including fire safety. Fire protection standards At Zeroignition we know that education is non-negotiable when ensuring buildings are built safely. Government regulations are being tightened to save lives, and as an industry, those of us in the business of design and construction must also continue to challenge ourselves to know more in order to meet incredibly high fire protection standards. Increased knowledge, coupled with a systematic approach - where products are seen together as a system, rather than individual components - would turn our methodology on its head for the better. Traceability is also a key component to add to the mix. One of the biggest failings unveiled by the Grenfell inquiry was the lack of traceability of products used for the building refurbishment. Investing in research and Development The introduction of a new regulator will help to ensure materials used when constructing buildings are safe This just wouldn’t happen in other industries such as aviation, or automotive, where every component of the structure is known and recorded. The introduction of a new regulator will help to ensure materials used when constructing buildings are safe, fit for purpose, and 100% traceable. Companies must be ready to stand up, take responsibility, educate themselves and invest in R&D to enable them to do things properly. The companies we’ve spoken to are willing to be more transparent, and share a product’s journey from testing, through to manufacture, installation, and maintenance, which is so important and really promising to see. Filling knowledge gaps From the very beginning, we’ve been challenging the industry to improve. To learn more. To try harder. To think differently. I can attest from our conversations with manufacturers that safety elements including fire safety have risen to the very top of the agenda. Never before have I seen companies so invested in R&D to enable them to build smarter, better, and safer – and consign appalling events like Grenfell to the history books. The pandemic has given the opportunity to invest time in filling knowledge gaps. So let’s continue to invest time in education and personal development to do better. Because it really matters. Change is imminent and safety is at the forefront.

As Grenfell remains a chilling reminder of the importance of fire safety in construction, new digital methods are now being adopted to guarantee the safety of end users. But how is digitization helping and how will this further advance fire safety during the wider construction process? There’s no doubt that the past five years have had a profound effect on the construction industry. Events such as the 2017 Grenfell Tower fire disaster have forced the industry to sit-up and rethink the processes it currently has in place. Campaign for a complete system overhaul The result has been a campaign for a complete system overhaul. Advocates for change, such as Dame Judith Hackitt, are now speaking at length of a ‘broken industry’ and how without major reform, the construction industry will never reach acceptable levels of safety. Yet hope is on the horizon and as is often the case with such events, they can and must serve as a catalyst for major change. Hackitt’s inquiry into building regulations and fire safety, following Grenfell, revealed a need for greater fail safes and a requirement for what Hackitt termed as ‘The Golden Thread’ of information. This is an accurate record of a building, providing a timeline of what has gone into the structure, from design to occupation and its ongoing maintenance. By having this in place, the industry can then deliver full transparency and accountability to help keep end users safe. Introduction of new building safety regulator Hackitt’s inquiry into building regulations and fire safety, following Grenfell, revealed a need for greater fail safesA further response has been the introduction of a new building safety regulator and new construction product regulator, both of which represent a landmark moment not just in fire safety, but improved levels of safety across the board. The first, which is under the Health and Safety Executive, will oversee the safety and performance of all buildings with a new, more stringent framework for higher-risk builds. The latter, (the construction product regulator), will be aimed at manufacturers to ensure that their products are safe, before being sold and that they abide by pre-determined levels of industry safety. If products aren’t deemed fit for purpose, these stricter measures will grant the regulator the power to remove products, revoke building safety certifications, as well as prosecute those who attempt to side-step rules. Building Safety Bill Speaking at the Construction Leaders’ Summit in February 2020, Hackitt explained that the Building Safety Bill and the creation of the new regulators will help the sector to change both technically and culturally, moving away from decisions that result in the ‘cheapest solution’, to one where safety and quality become paramount. Hackitt also warned that the regulators will have real bite. She said, “It will not look to see you have merely followed the rules, but check the building is safe from planning to occupation and you’ve done everything in your power to ensure this.” New laws post building regulations and fire safety review New laws have also been introduced since Hackitt’s review of building regulations and fire safety New laws have also been introduced since Hackitt’s review of building regulations and fire safety. In April of 2020, UK Housing Secretary, Robert Jenrick announced a series of measures comprising of what he called ‘the biggest change in building safety for a generation.’ These were changes that applied to multi-occupancy buildings of 18 meters and above, or six stories, whichever is reached first. For buildings in-scope, a duty holder regime will apply, with a Client, Principal Designer and Principal Contractor. The contractor and designers will have to demonstrate that the building is safe and the ability of the duty-holder to choose which building control body to oversee the removal of the construction/refurbishment. To make sure the regulation is followed, there are gateway points at various stages, requiring regulator sign-off before the project can move forward. The sign-off procedure can then only take place once the right evidence is in place. Before residents are allowed to occupy the building, a full digital documentation will have to be provided which includes drawings and datasets and any design changes will need to be amended, signed-off and recorded. The need for digital adoption It’s clear that with so many changes coming into play that a new way of working is needed, with the needle pointing towards digital adoption as an answer to these issues. One of its main benefits is that it gives specifiers, contractors and residents the ability to access extensive datasets on specific fire related products. This feature plays a huge role in guaranteeing the safety of buildings and end users, by supplying them with the most up-to-date information and the latest in industry laws and regulations. If the industry is to iron-out the risk of products being ‘mis-specified’, then architects must be given a vehicle to access this information as easily as possible. Rise in use of digital tools, 3D and data Another example is the recent changes to the RIBA Plan of Work – the industry blueprint for the process management of a build. While this still remains as the ‘go-to’ map for how a construction process should take place, digital innovation continues to transform many aspects of its project workflow. This can be seen in the likes of ‘Part 3 – Changing Processes’ where the use of digital tools is helping to shift the balance away from 2D information towards 3D and data. Digital site surveys are also becoming the norm, using cloud surveys, photogrammetry, lidar sensors and the ability to mount cameras on drones, to help with the success of projects. BIM (Building Information Modeling) BIM can be used to improve the design, construction and operation of buildings, making them safer for end users Feeding into this is also the greater use of BIM (Building Information Modeling). This digital approach can be used to improve the design, construction and operation of buildings, making them safer for end users. Again, it’s a concept that has been around for some time, but the recent shift in perceptions has allowed this way of working to flourish, with three quarters of specifiers now using BIM, compared to just one in ten a decade ago. Digitization – The only way forward It’s obvious to see that shifting to digital has an immeasurable benefit to the future of the construction industry. Not only do digital tools improve standards, reduce mistakes and improve record keeping and auditing at every stage, but it also keeps costs down and drives up quality. From previous history, we’ve seen that the construction industry is notorious for dragging its heels when it comes to change, but as we’ve seen so far, the quicker it adopts this way of thinking, the quicker improvements in fire safety and compliance can be achieved. ‘Build Back Better’ We’ve heard the government talk of ‘Build Back Better’ and the digitization of the industry will hold all the keys to ensuring this is possible. If nothing else, the construction industry owes it to the victims and survivors of the Grenfell fire tragedy to make sure that all is being done to eradicate the chances of future mistakes from happening again.

Denver-based crisis response software company, Incident Response Technologies, Inc. (IRT), also the developer of the Rhodium Incident Management platform, has received a personal investment from Chris Maloney, Founder of emergency services software giant, TriTech Software Systems (TriTech). The exact amount of the investment is not being disclosed, however, it brings Incident Response Technologies, IRT’s total capital amount raised till date to more than US $2.6 million. Maloney will also join the IRT Board of Directors. Emergency software solutions firm investment Prior to its sale in 2018, Maloney served as Chairman of TriTech Software Systems, which he founded in 1989 and grew to become one of the largest providers of emergency response software in the world. TriTech solutions were installed in 3,000 systems in 13 countries including in 80 of the top 100 municipal markets in the United States. “Rhodium is a critical tool for agencies and the communities they serve,” said Chris Maloney, Founder of TriTech and Board of Directors Member for Incident Response Technologies, Inc. Enhanced and effective incident management The ability to connect many systems while on-scene creates a level of awareness vital to incident management" Chris adds, “The ability to connect many different systems while on-scene creates a level of awareness that’s vital to incident management. Better, and faster information, allows for more effective management, and in the context of public safety that translates to greater protection for citizens and public safety professionals.” “In our industry, the TriTech name has been synonymous with best-in-class products and service,” said Jarret Winkelman, President and CEO of Incident Response Technologies, Inc., adding “Achieving that level of industry leadership takes both vision and a deep understanding of client needs. We are thrilled that Chris sees the potential of Rhodium and that we can add his business and industry expertise to our Board.” The investment comes as IRT completes a third quarter with notable business milestones including: Record year-over-year sales bookings growth of 148% in Q3. The addition of a Fortune 50 enterprise client which will utilize the platform at facilities throughout the U.S. Deployment by agencies in Puerto Rico, Florida, and South Carolina to manage emergency response for Hurricane Dorian. Rhodium Incident Management IRT’s flagship product, Rhodium Incident Management, is a cloud-based solution that can be accessed on computers and mobile devices and allows for real-time emergency and incident management. Rhodium is used daily for local incident management but can also be scaled to support large events with multi-agency response over broad geographic areas. Customers also utilize Rhodium’s planning features to create incident action plans for events that have ranged from marathons to the Super Bowl.

TriTech Software Systems and Lucas County Department of Emergency Services sign a beneficial contract TriTech to provide integrated computer-aided dispatch and mobile data solution to support all law enforcement, fire and emergency medical agencies in Lucas County and City of Toledo. TriTech Software Systems, a leading provider of EMS and public safety software solutions, proudly announced the contract signing with Lucas County Department of Emergency Services, OH, for a countywide public safety project which includes VisiCAD computer-aided dispatch (CAD) and VisiNet Mobile data solutions. The multi-jurisdictional, multi-agency solution will support all law enforcement, fire and emergency medical agencies in Lucas County and City of Toledo. Lucas County has seven primary public safety answering points (PSAPs)/dispatch centers, one secondary PSAP/dispatch center, five dispatch only locations, two back-up centers and numerous administrative CAD user positions. The countywide computer-aided dispatch and mobile data solution supports eighteen law enforcement agencies, fifteen fire agencies and one ALS medical agency operating within Lucas County. "We are very excited to partner with Lucas County Emergency Services on their important countywide public safety project," says Chris Maloney, president and CEO of TriTech Software Systems. "With similar installations such as Bexar County and City of San Antonio, Texas, TriTech Software Systems is an experienced and proven provider for large scale multi-jurisdiction and multi-agency implementations such as Lucas County. Our computer-aided dispatch and mobile data solutions enable multiple agencies across widespread jurisdictional boundaries to implement their own business rules while meeting the shared goals of interoperability and information sharing. Additionally, our seasoned team of professionals combined with our superior implementation methodology will ensure project success and long-term viability for Lucas County." TriTech will provide system integration and project management in partnership with its subcontractor Emergency Technologies,Inc TriTech's VisiCAD computer-aided dispatch (CAD) system is a feature-rich solution developed for larger public safety agencies operating in complex, high volume environments. Designed with multi-agency, multi-jurisdiction capabilities, VisiCAD allows multiple PSAPs and agencies to operate on the same system and share information, yet the system is flexible to allow agencies to implement their own business rules and processes. With VisiCAD, all law enforcement, fire and emergency medical agencies in Lucas County will be provided shared access to incident and unit information to improve resource management and response times across jurisdictional boundaries. The integrated mapping and live routing capabilities utilizing the street network of VisiCAD will provide Lucas County Dispatchers resource recommendations based on closest available unit by fastest estimated response time regardless of which PSAP receives the call. Mission critical information processed by VisiCAD will be available to field personnel through integration with VisiNet Mobile, TriTech's wireless mobile data solution. VisiNet Mobile provides field personnel with secure, real-time access to CAD, RMS, CJIS and other and other public/proprietary databases and full messaging capabilities to bridge the communications gap between the dispatch center and field personnel. Similar to VisiCAD, VisiNet Mobile is flexible, highly customizable solution enabling users to configure fields to meet their specific agency needs. Additionally, TriTech will provide system integration and project management in partnership with its subcontractors: Emergency Technologies, Inc. will provide Visual Fire, its fire records management solution; Orion Communications will provide its AgencyWeb solution; Field Soft will provide an Incident Management system; and Deccan International will provide its Live MUM move-up module.

Tritech's Imc Solutions Suite is an affordable and fully integrated systems TriTech Software Systems, a leading provider of integrated public safety software solutions, has announced the successful implementation of its modular Imc Solutions platform at several new customer sites TriTech Software Systems, a leading provider of integrated public safety software solutions, announced the successful implementation of its modular Imc Solutions platform at several new customer sites. TriTech's Imc Solutions suite is an affordable and fully integrated computer-aided dispatch, mobile data, records, civil and corrections management software for small to medium sized agencies. TriTech proudly recognizes the following clients for their efforts towards a seamless transition with their new Imc Solutions Suite of products: Point Pleasant Police Department (NJ) - Law Records Management, Computer-Aided Dispatch, Administrative, Mobile. State of Rhode Island Office of the Fire Marshal (RI) - Fire Records Management, Computer-Aided Dispatch, Mobile, Administrative. Groton Town Police Department (CT) - Law Records Management, Cross Agency Data Sharing, Mobile. Salem Police Department (NH) - Law Records Management, Computer-Aided Dispatch, Administrative, and Mobile. Massachusetts Bay Community College (MA) - Computer-Aided Dispatch and Law Records Management Tritech's Imc Solutions play a vital role in improving administrative and operational workflow of public safety agencies Community College of Rhode Island (RI) - Calls for Service and Law Records Management Additionally, the following are new clients that have contracted for the Imc Solutions platform: Yale University (CT) Chatham Police Department (MA) Stonington Police Department (CT) Eastham Police Department (MA) Truro Police Department (MA) Truro Fire Department (MA) Provincetown Police Department (MA) Weston Fire Department (MA) Worcester County Fire District 7 (MA) TriTech's Imc Solutions clients can rest assured that they have made the right choice in investing in their technology and software "We recognize the financial strain on many local municipalities and we feel very privileged to be selected as the public safety technology partner for our clients," says Leo Hisoire, general manager of TriTech's North Grafton office – where Imc Solutions are developed. "TriTech's Imc Solutions serve a critical role in improving administrative and operational workflow of police and fire-rescue departments to provide continued protection of people, life and property. We remain focused on delivering the best solutions to assist our clients in achieving their operational and technology goals." With a dedicated account management and support team, along with continued improvements in their software, TriTech's Imc Solutions clients can rest assured that they have made the right choice in investing in their technology and software. The Imc Solutions platform offers two version releases annually to include rapid product enhancements and new features through seamless online upgrades. Additionally, TriTech's Imc Support team is recognized for providing superior customer service with knowledgeable support representatives equipped to provide accurate, timely and efficient response. Clients are provided with a plethora of educational tools to enhance their product experience including: online help built into the software, web-based and onsite training classes, bi-weekly tech tips and online chat forums.