Motorola Solutions announced that Oakland, California, selected its PremierOne CAD Software’s “Disaster Recovery as a Service” (DRaaS) solution to help ensure the resilience of its computer-aided dispatch (CAD) operations in the event of a disaster. A CAD system enables emergency dispatch operators to initiate calls for service and dispatch first responders, as well as maintain real-time incident status information and alerts.

In the event of an earthquake, wildfire or other disaster that disrupts their on-premises CAD system, DRaaS allows Oakland to have a fully functional CAD system in the cloud shortly after the agency reports the outage, enabling the creation (standing up) of a virtual communications center.

on-premise backup system

“Making the move to back up our on-premise CAD operations in the cloud was essential for us. Thus, the time spent working with Motorola Solutions to develop this DRaaS capability was time well spent,” said Andrew ‘Pete’ Peterson, Chief Information Officer, City of Oakland.

PremierOne CAD’s cloud-based disaster recovery feature enables us to ensure geodiversity in our backup system"

“PremierOne CAD’s cloud-based disaster recovery feature enables us to ensure geodiversity in our backup system, is cost-effective versus an expensive effort to duplicate our on-premise backup system and complements our city’s vision of moving applications to the cloud. Motorola Solutions’ expertise in public safety and the cloud will help make sure our CAD system works during a disaster – when it matters most.”

public safety operations

“We’re committed to ensuring that public safety operations are always up and running, but especially during a disaster – that’s non-negotiable,” said Andrew Sinclair, Senior Vice President and General Manager, Software Enterprise, Motorola Solutions.

“Because our Disaster Recovery as a Service feature is hosted in the cloud, we are able to provide our customers with the secure, uncompromising resilience they need and the peace of mind they deserve, at a price they can afford.”

mission-critical software solution

Oakland was the 14th major agency in 2019 to select, deploy and/or upgrade to PremierOne – a key offering to support public safety operations. Other jurisdictions that have recently selected Motorola Solutions’ PremierOne include:

  • Atlanta, Ga.
  • Baltimore County, Md.
  • Bowling Green, Ky.
  • Cherokee County, Ga.
  • Glendale, Ariz.
  • Indianapolis, Ind.
  • Irvine, Ca.
  • Little Rock, Ark.
  • Los Angeles Police Department, Ca.
  • The Port of Los Angeles, Ca.
  • Los Angeles World Airports, Ca.
  • St. Johns County Fire Department, Fla.
  • Valencia County, N.M.

PremierOne is part of Motorola Solutions’ CommandCentral software suite, the first and only end-to-end mission-critical software solution for public safety that unifies data and streamlines workflows from call to case closure.

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In A Busy Wildfire Season, Researchers Seek New Approaches
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