Motorola Solutions announced the addition of three cloud-based offerings to its CommandCentral software suite: CommandCentral 9-1-1 Smart Transcription, CommandCentral 9-1-1 Citizen Input and PremierOne®️ Cloud CAD. These offerings provide emergency call handlers and the computer-aided dispatch (CAD) operators who dispatch 9-1-1 calls to police, fire and emergency medical services with the ability to streamline workflows and improve the monitoring and integrity of information in a secure government cloud environment, all while supporting the continuity of public safety operations. Significantly reduce call times “Our job is about seconds saving lives, and us saving seconds,” said Raymond Chiozza, Director of the Shelby County 9-1-1 District in Memphis, Tenn. “We’ve been a Motorola Solutions’ VESTA® 9-1-1 customer for years, and its features have helped us to significantly reduce our call times, so when we were asked to participate in a focus group to develop the features and functionality of the company’s cloud-based Smart Transcription solution, we jumped at the chance to help shape the product." "It’s exciting because it is a hosted environment, which allows people not tied to the public safety answering point (PSAP) to see inside the PSAP. For example, our office of emergency management chief and triage nurse can actually see COVID-19 unfolding on the screen via 9-1-1 calls, as the transcript highlights keywords from callers like ‘Coronavirus’ and ‘shortness of breath’.” Specifically, the three new solutions include: CommandCentral 9-1-1 Smart Transcription Smart Transcription is a cloud-based service that can be enabled remotely and integrates with existing VESTA 9-1-1 or CallWorks CallStation call handling platforms. It takes the voice audio from a 9-1-1, non-emergency or administrative call and transcribes it in real-time into a searchable text transcript. This provides a comprehensive way to verify caller information, monitor calls in real-time and store transcripts in CommandCentral Vault for post-call analysis, as well as to maintain the chain of custody of evidence. CommandCentral 9-1-1 Citizen Input Citizen Input integrates with existing VESTA 9-1-1 and CallWorks CallStation call handling platforms. It is a cloud-based service that allows citizens to send live streaming video, photographs and recordings to the PSAP in a controlled, permission-based procedure. The media can optionally be viewed as it is received and is stored in CommandCentral Vault for post-call analysis, as well as to maintain the chain of custody of evidence. The service can be implemented remotely. PremierOne Cloud CAD Cloud CAD is a cloud-based service that leverages proven PremierOne CAD technology, tested and trusted by agencies worldwide, to streamline the capture, correlation and real-time distribution of mission-critical information for improved dispatch decision-making and increased responder awareness and safety. It provides CAD leadership with reporting and the ability to conduct remote monitoring. It also provides agencies the technical capability to establish remote workstations for their dispatchers, consistent with their agency policy and in compliance with Criminal Justice Information Service (CJIS) requirements, governing public safety information and data security. Cloud-Based end-to-end integrations The new solutions are powered by the CommandCentral Cloud platform and offer customers seamless adoption of next-generation user experiences and end-to-end integrations, all securely enabled and run in the cloud. “Our CommandCentral Cloud offerings represent the next evolution of public safety,” said Andrew Sinclair, Senior Vice President and General Manager, Software Enterprise, Motorola Solutions. “Leveraging our proven and widely deployed solutions, we're providing fully featured cloud options at a critical time in our nation’s history. With COVID-19, public safety agencies need the assurance of business continuity and flexibility enabled by the cloud, and we are providing that, along with new innovations such as transcription and disaster recovery as a service delivered only in the cloud, built on our experience partnering with first responders and built without compromise.” The CommandCentral software suite is the industry’s integrated end-to-end mission-critical software solution for public safety that unifies data and streamlines workflows from call to case closure.
Motorola Solutions announced that Oakland, California, selected its PremierOne CAD Software’s “Disaster Recovery as a Service” (DRaaS) solution to help ensure the resilience of its computer-aided dispatch (CAD) operations in the event of a disaster. A CAD system enables emergency dispatch operators to initiate calls for service and dispatch first responders, as well as maintain real-time incident status information and alerts. In the event of an earthquake, wildfire or other disaster that disrupts their on-premises CAD system, DRaaS allows Oakland to have a fully functional CAD system in the cloud shortly after the agency reports the outage, enabling the creation (standing up) of a virtual communications center. on-premise backup system “Making the move to back up our on-premise CAD operations in the cloud was essential for us. Thus, the time spent working with Motorola Solutions to develop this DRaaS capability was time well spent,” said Andrew ‘Pete’ Peterson, Chief Information Officer, City of Oakland. PremierOne CAD’s cloud-based disaster recovery feature enables us to ensure geodiversity in our backup system" “PremierOne CAD’s cloud-based disaster recovery feature enables us to ensure geodiversity in our backup system, is cost-effective versus an expensive effort to duplicate our on-premise backup system and complements our city’s vision of moving applications to the cloud. Motorola Solutions’ expertise in public safety and the cloud will help make sure our CAD system works during a disaster – when it matters most.” public safety operations “We’re committed to ensuring that public safety operations are always up and running, but especially during a disaster – that’s non-negotiable,” said Andrew Sinclair, Senior Vice President and General Manager, Software Enterprise, Motorola Solutions. “Because our Disaster Recovery as a Service feature is hosted in the cloud, we are able to provide our customers with the secure, uncompromising resilience they need and the peace of mind they deserve, at a price they can afford.” mission-critical software solution Oakland was the 14th major agency in 2019 to select, deploy and/or upgrade to PremierOne – a key offering to support public safety operations. Other jurisdictions that have recently selected Motorola Solutions’ PremierOne include: Atlanta, Ga. Baltimore County, Md. Bowling Green, Ky. Cherokee County, Ga. Glendale, Ariz. Indianapolis, Ind. Irvine, Ca. Little Rock, Ark. Los Angeles Police Department, Ca. The Port of Los Angeles, Ca. Los Angeles World Airports, Ca. St. Johns County Fire Department, Fla. Valencia County, N.M. PremierOne is part of Motorola Solutions’ CommandCentral software suite, the first and only end-to-end mission-critical software solution for public safety that unifies data and streamlines workflows from call to case closure.
Imagine you’re a dispatcher using six different screens to find the information you need to coordinate an emergency response. Motorola Solutions is taking this complex process and making it simpler by integrating call handling and computer aided dispatch (CAD) software for seamless information management. “As part of our voice and CAD software offerings, we’re taking separate products and merging them into one integrated call control solution,” said Andrew Sinclair, corporate vice president and general manager, Motorola Solutions Software Enterprise. “Call takers will no longer need to switch between call handling and CAD solutions for the information they need. Integrated call control will help save precious seconds that can make an impact during an emergency.” Improves time and accuracy This will enable call takers to answer calls, create incident reports, dispatch first responders and release callsMotorola Solutions’ new integrated call control incorporates the company’s next-generation 9-1-1 (NG9-1-1) call handling and CAD solutions. This will enable call takers to answer calls, create incident reports, dispatch first responders and release calls, all from one workstation to improve time and accuracy. Customers will have the option to integrate their preferred Motorola Solutions NG9-1-1 and CAD software, which includes: NG9-1-1 software CallWorks CallStation: A browser-based 9-1-1 call handling solution that provides a comprehensive workflow to manage emergency calls and text messages. VESTA 9-1-1: An inclusive NG9-1-1 call-handling solution, operating on a flexible, open software architecture CAD software PremierOne CAD: Dispatch software that makes it easy to share information with first responders in the field and other departments or agencies for enhanced collaboration. Spillman Flex CAD: Software designed to allocate resources and inform first responders through information gathering to provide enhanced situational awareness. Single map view of events The integrated call control solution will also provide a single map view of events. Separate 9-1-1 and CAD systems often come with individual maps that don’t communicate with one another. With one map, call takers are able to quickly share centralized data to allocate and dispatch first responders.
The moment a 9-1-1 call is received, the influx of data begins: incident information from the caller, dispatcher notes, location of first responders, historical records, sensor data and more. To bring together and make sense of multiple data sources, Motorola Solutions announced enhancements to CommandCentral Aware, its situational awareness application that provides one cohesive view of an incident as it unfolds. features of CommandCentral Aware CommandCentral Aware now offers enhanced: Mapping, which provides all location-based data, including incident information from computer-aided dispatch (CAD) systems, in a single map display. Powered by state-of-the-art Environmental Systems Research Institute (Esri)-based technology, this common operating picture can be accessed anywhere, from any internet-connected device. Video and Analytics, which enable real-time access to video feeds near an incident, and video and license plate recognition (LPR) analytics bring a user’s attention to key video content. In addition, CommandCentral Aware is integrated with CommandCentral Vault for digital evidence management, simplifying the process of storing relevant video. Sensors and Alerts, which provide the command center with the real-time location and status of first responders, including alerts for weapon drawn, ‘man down’, shots fired, vest pierced and vehicle impact. safety for citizens and first responders “CommandCentral Aware enables public safety agencies to have eyes on a scene in seconds and provides critical, actionable information, helping improve safety for both citizens and first responders,” said Andrew Sinclair, corporate vice president and general manager, Motorola Solutions Software Enterprise. “Public safety agencies can tailor the software to their needs, deploy it quickly via the cloud and take advantage of enhanced security and seamless updates.” CommandCentral Aware is part of Motorola Solutions’ comprehensive CommandCentral software suite, which helps agencies work smarter and more efficiently from call to case closure.