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While conducting research for my 2021 Wisconsin Public Safety Commission (WIPSCOM) conference presentation, it became immediately clear that securing the nation’s public safety answering points (PSAPs) is no longer just an IT challenge. Shifting from an analog to digital operating environment — the next generation of 911 — will require strategic investments into three key areas: people, processes and technology. As call center technology evolves nationwide, the need for greater cybersecurity in the public safety space has never been more important. Internet connected systems Traditionally, PSAPs received calls over analog telephone networks consisting of copper wire transmission lines and dated cellular networks spanning a smaller area in close proximity to call centers. With the introduction of next generation 911 and the accompanying digital telephone networking services, the exposure of call center networks to would-be attackers has exponentially increased, allowing potential access from anywhere due to internet connected systems. A good analogy is thinking of the points of entry into your home. The legacy method allowed two entries into the house — the front and back door. With the introduction of digital networks, there are now more doorways into the home or call center, signifying a greater need for security and employee awareness of threats. Many of these recent attacks target people using a technique called social engineering First responder organizations Since 2019, there have been approximately 300 cyberattacks impacting local government agencies, including police stations, emergency dispatch call centers and first responder organizations. 125 of these attacks specifically focused on public safety agencies such as firefighting or EMT stations, with attacks reported in all 50 states. More recent examples show that cyberattacks focusing on our first responders are increasing at an alarming rate. Many of these recent attacks target people using a technique called social engineering. This is when attackers attempt to trick victims through telephone calls and/or emails to assist the attacker in introducing viruses to the network, provide sensitive data or share usernames and passwords to achieve their criminal motives. Cyber criminals' primary objective is to use social engineering techniques to achieve a much more serious attack: ransomware. Critical computer systems Ransomware is a type of malicious software (malware) that prevents access to sensitive files Ransomware is a type of malicious software (malware) that prevents access to sensitive files, data and critical computer systems using encryption that only the attacker can unlock. Victims must pay a random sum of money, usually in an untraceable cryptocurrency, to the attacker who promises to decrypt data once they receive the funds. A look at attacker motivations can help us all understand — and mitigate — the threat to our first responders. Here are three primary reasons why cybercriminals target public safety answering points: Monetary gain: Infecting a PSAP with ransomware can lead to significant payouts in order to restore first response services. Disruption of services: Shutting down critical services can put threat actors in the public eye while also playing a major role in multi-stage attacks. Cheap thrills: Attackers and, at times, even misguided amateurs can target critical services for notoriety or social standing. Mitigating cyber risk The human element, actions or inactions played a direct role in 85% of data breaches Regardless of the motivation, the outcome is generally the same: a disruption of first response services that are critical to protecting our communities and families. According to Verizon's 2021 Data Breach Investigations Report, the human element -- or people’s decisions, actions or inactions -- played a direct role in 85% of data breaches. As cyber threats targeting PSAPs and first responder teams continue to grow in number and severity, addressing the threat through employee awareness and education is a good first step in mitigating cyber risk. Here are four steps any PSAP can take now to assess and mitigate cyber threats targeting their organization. Security awareness training Educate employees with security awareness training - Ongoing security training efforts should occur at a general level for all PSAP employees, followed by more targeted, role-based security training for key roles and departments such as call center managers, dispatchers or those with access to sensitive data. General security awareness training efforts should focus on broad but relevant security topics employees are likely to encounter, such as how to identify a phishing email. Security training programs should occur at least annually, and training content reviewed semi-annually Role-based security training efforts should go one step further and include topics like how management should respond to ransomware payment demands or how to verify the identity of external callers asking for sensitive information or urgent payments. Security training programs should occur at least annually, and training content reviewed semi-annually to ensure completeness, accuracy and relevance of training content related to your operating environment. Physical building access Verify and strengthen employee access controls - This includes physical building access and logical access to any information or computer systems your organization operates. Most organizations have several internal or external users such as vendors, cleaning companies and other organizations who come into contact with the offices or other physical locations, increasing the risk of theft or unauthorized access via impersonation or tailgating attacks. Ensure exterior locations are sufficiently secured via electronic badge access or a minimum of key access with code entry. First responders and public service agencies should train employees to visibly display employee badges and report infringements to management in the event an attacker infiltrates the building. Multi-Factor authentication External visitors should be required to announce their arrival in advance to the organization External visitors should be required to announce their arrival in advance to the organization, enter through designated areas, check-in with a receptionist or direct contact, log their entry, show identification and wear a clearly identifiable visitor badge. Access to computer systems that contain sensitive data such as employee records or connections to other state and federal agencies should be secured via multi-factor authentication. Multifactor authentication is a security term referring to authenticating a computer system using several factors, including something you know (e.g., username or password) , something you have (e.g., smartphone) or something you are (e.g., fingerprints or voice pattern). Using two or more factors when accessing a computer system is crucial to keeping the cybercriminals out! Federal threat intelligence Leverage free resources to mature your cybersecurity posture - First responders and public service organizations have many free cybersecurity resources at their disposal. This includes federal threat intelligence via security advisories, which outline vulnerable software or hardware products they use, and direct consultation services from cyber response teams local to the area, which are taxpayer funded. The US-CISA also provides regional consultation services to assist all local government agencies Every first responder and public service organization should consider becoming a member of a relevant Information Sharing and Analysis Center (ISAC) such as the Multi-State Information Sharing and Analysis Center (MS-ISAC), as they provide free threat intelligence services and consultation resources to help boost cybersecurity. The US-Cybersecurity and Infrastructure Security Agency (US-CISA) also provides regional consultation services to assist all local government agencies in maturing their cybersecurity posture. Public service organizations Hire external security firms to identify and correct weaknesses - To the extent allowed by budgets and personnel, first responders and public service organizations should hire external security or audit firms to assess the state of their cybersecurity practices and posture. These firms specialize in security best practices and assess security controls' adequacy across a wide array of organizations. It is often useful to bring these firms in for a fresh perspective on how the organization operates and its vulnerabilities. These engagements are typically performed annually and focus on core computer systems and business processes that involve sensitive data.
As more and more countries in Europe and North America commit to net zero, a key strategy is replacing old fossil fuel-driven forms of power generation and replacing them with renewable energy, such as wind turbines and solar panels. The wind industry has seen a particular boom, with tens of thousands of new turbines installed every year across the globe. However, like any other heavy machinery, wind turbines can catch fire due to mechanical or electrical failures. These fires can have impacts beyond the turbine if there is secondary fire spread to surrounding lands, resulting in potentially catastrophic loss. Without this technology in place, a single fire could cost $7-8 million and cause substantial downtime. The time is now for the industry to use all available technology to prevent these incidents and reduce the risk of fires spilling into the environment. How do wind turbine fires start? Wind turbine fires can catch fire due to external causes, such as lightning strikes, or internal causes, such as mechanical or electrical failure resulting in sparks or heat in the nacelle. Most nacelle fires start at one of three points of ignition – converter and capacitor cabinets, the nacelle brake, or the transformer. Nacelle brakes are used to stop the turbine’s blades from spinning in an emergency. Converter and capacitor cabinets and transformers are necessary for the turbine to generate power and transform it into a voltage that can be exported to the grid. An electrical fault at either location can produce arc flashes or sparks, which can ignite nearby Class A combustibles, like cables, plastics, or fiberglass. Nacelle brakes are used to stop the turbine’s blades from spinning in an emergency. The brakes can cause turbine fires, albeit due to sparks from mechanical stress and friction rather than electrical failure. While some turbines have been designed with safer, electrical brakes, mechanical brake systems are often used as a backup in the event of power or control failure. These ignition points are all necessary for the safe generation of electricity from the wind, and cannot simply be designed out. As such, wind farm owners and operators must be ready to deal with fires when they spark. Why are wind turbine fires hard to fight? Modern wind turbines often exceed 250 feet in height, while most ground-based firefighting can only reach up to 100 feet. A team sent up-tower to manually fight the fire would constitute a major health and safety risk, as turbines have limited space and escape routes – putting employees not only in direct contact with fire but at risk of being in the turbine if it collapses. As such, when turbines catch fire, they are often left to burn out, with firefighters’ efforts focused on preventing the spread and clearing the area as fiery debris falls. This results in irreparable damage to the turbine, necessitating its replacement. What is the cost of a wind turbine fire? The cost of replacing a burned-out wind turbine depends on a number of factors. First and foremost is the size and initial cost of the turbine. Turbines with more than 3MW of rated capacity can cost between $3-10 million to install during development. Replacement turbines can often cost even more, as manufacturers are likely to charge more for individual, one-off installations. Another key loss is business interruption, or how long the turbine was offline – and therefore not generating revenue. The average loss due to a turbine fire was estimated by insurance company GCube to be $4.5 million in 2015. As turbines have grown larger and therefore more expensive to replace with greater losses in revenue, we expect a fire to cost anywhere between $7-8 million for new models. How can turbine owners and manufacturers manage fire risk? Firetrace’s system is designed with flexible Heat Detection Tubing, which ruptures in response to extreme heat or open flame Turbine manufacturers are already taking steps to “design out” fire risk in turbines. For example, lightning protection systems on turbine blades safely re-direct the surge of electricity away from cables, while condition monitoring systems can identify whether a component is overheating and likely to catch fire. In order to put out any turbine fires that do start at their source, turbine owners and manufacturers can install automatic fire suppression systems at common points of ignition. Firetrace’s system is designed with flexible Heat Detection Tubing, which ruptures in response to extreme heat or open flame, releasing a clean suppression agent precisely at the source of the fire before it can spread. Wind farm owners who have taken a more proactive approach to manage risk via fire suppression systems have been able to snuff out fires before they can spread throughout the turbine or into the environment. By investing in the latest technology for fire suppression, owners and operators have avoided the worst-case scenario, saving millions in operating costs.
There is a sense in some markets that the paper and pulp industry will decline owing to the digital technologies with which people interact every day. While this might be considered logical, the reality is completely different. In fact, the paper and pulp industry has experienced a steady growth and will continue to do so in 2021. Production of paper increased by more than 450% in the last decades and the demand of paperboard in the world is expected to grow significantly, driven by e-commerce and big retailers increasing their presence in the online sales universe. This sustained growth in production capacity and paper consumption presents several fire risks to companies and exposes communities that develop around paper mills, to the impact of disasters caused by these fire risks. Fire risks in the paper and pulp industry Paper and cardboard are combustible, but this is not the only fire risk found in these types of industries. Raw materials and finished goods storage are sensitive to fire. In addition, the paper making process includes several stages where fires can occur, due to hot surfaces or poor ventilation. The most relevant fire risks on a paper plant are: Storage Areas: As mentioned before, paper and cardboard are combustible. Solid paper blocks and reels have hard surfaces that don’t ignite easily, but usually these reels can suffer minor damages or have loose sheets that significantly increase the fire risk. When paper reels are stacked in columns, gaps in the center can act as chimneys and when fires start in the bottom of the stack, this chimney effect will accelerate smoke and hot air spread, increasing vertical and horizontal flame spread. Wood and Bale storage fire risks Bale storage also presents a high fire risk, as loose materials are always present Raw materials for the paper making process can have two main sources, forestry products (mainly wood) or recycled cardboard and paper. Wood storage presents several challenges, especially due to wood chips that are highly combustible and, in some cases, even explosive. Bale storage also presents a high fire risk, as loose materials are always present. Fire in baled paper is difficult to extinguish and generates heavy smoke. In many recycling facilities, these paper bales are stored outdoors, where paper or rags soaked in flammable liquids, embedded between the paper sheets, can ignite resulting in a fast spreading fire. Chemicals, flammable liquids and gases In addition, it is possible to find different types of chemicals, flammable liquids and gases that are used in the paper making process. These materials have their own fire-related risks that need to be taken in consideration. Production Areas: In pulp factories, there are several long-distance conveyors that transport wood and wood chips. These conveyors constitute a fire risk and the most probable causes of fire are bearing damage, overheating of the conveyor and igniting chips in the environment. IR dryers, a common source of fire After the wood has been transported, chipped and digested, the paper making process becomes extremely humid, due to the large amounts of hot water and steam needed. But, as soon as the pulp fiber sheet starts to dry, the hot surfaces in contact with the paper sheets can be a source of ignition. IR dryers used in the process are also a common source of fire in the paper industry. When the sheet of paper is formed, close contact with reels and bearings moving fast can create static electricity that could ignite loose paper or airborne particles. Problems like these are likely to be more extensive in tissue mills. Paper dust is generated in certain parts of the process, especially where paper shits are slit or cut. Poorly insulated steam pipes lead to fire Poorly insulated steam pipes can ignite paper dust or even their own insulation materials. In addition, paper dust gathers in the ventilation grills of machinery, causing overheating and igniting as well. Heated oil is used in several parts of the process as well and if a malfunction occurs on the Hot Oil Roll systems, leaks might occur, exposing hot surfaces to this oil and causing ignitions. A paper mill has hydraulically operated machinery, where leaks or sprays might ignite as well. Service Areas: As in many other manufacturing facilities, several service areas can be found. Electrical and network equipment rooms have an inherent fire risk due to damaged wires or equipment, overheating or short circuits in high voltage circuits. Transformer and generator areas entail fire risks as well. High fire risk for boiler rooms Flammable gas distribution systems can be ignition sources, in case of leaks or damaged pipes or valves Hot water and steam are key components for the paper making process. For this reason, paper plants use high capacity boilers that can be powered by flammable liquids or gases. A high fire risk can be considered for boiler rooms. Flammable gas distribution systems can be ignition sources, in case of leaks or damaged pipes or valves. In addition to the fire risks mentioned in these areas, many maintenance operations can also pose fire risk, especially when hot works are being performed. Sparks caused by welding or the use of certain tools can ignite paper sheets or dust in the air. Poor housekeeping and buildup of paper dust, for example, increases the risk associated with maintenance and construction works. Prevention, the first line of defense According to the Health and Safety Executive from the United Kingdom, 60% of fires on paper mills are caused by machine faults and poor housekeeping. The first line of defense to avoid fire risks in paper plants is prevention. As mentioned before, a high number of fires in these types of facilities occur because of poor housekeeping and machine malfunction. The key is to identify the risks and possible ignition sources, and apply measures to minimize them. As in many industries, fire protection has two main components: Passive and Active protection. Passive fire protection measures Passive measures include fire rated walls, ceilings, and floors in the most critical areas. Chemical storage areas should be physically separated from other dangerous areas, if this is not possible then the walls separating areas should be fire rated and materials must be stored in a way that minimizes the risk of fire spread by radiation or conduction. Proper compartmentalization and intumescent protection of structural elements should be part of the package as well. Passive measures include proper ventilation and smoke control. As mentioned before, paper dust is a major fire risk, which is why ventilation and cleaning of hoods over the paper machine is important to minimize the possibility of ignition. Fire resisting construction should be designed with the following goals in mind: Protection of escape routes Form compartments to contain fires that might occur Separate areas of higher fire risk Protect load bearing and structural members to minimize risk of collapse Sprinkler systems, gas extinguishing systems and hose reels Active fire protection includes sprinkler systems, gas extinguishing systems and hose reels to support fire brigades Active fire protection includes sprinkler systems, gas extinguishing systems and hose reels to support fire brigades. Finished goods stored indoors should be protected with sprinkler systems and the same should be considered for chemical storage areas and certain raw materials. Paper bales, ideally should be protected by sprinklers that are suitably designed to cope with the height and located, in all cases, 3 meters above the level of bales stacked vertically (which should not exceed 5 meters height). Spark detectors in hoods, pipes and ventilation systems Dangerous sparks could be generated in several parts of the paper making process, which is why spark detectors must be installed in hoods, pipes, and ventilation systems. Water spray and CO2 systems can be used to protect machinery against these risks. Means to fight fires, like extinguishers and hose reels, should be provided to support fire brigades. All the elements should be properly identified and all personnel should be trained and made aware of the location of such devices. Importance of fire alarms Fire alarms are required in all paper mills and fire alarm call points should be provided in all locations, according to international guidelines, such as NFPA 72 or EN54. The spread of flames and smoke in paper, wood and chemical storage might become extremely fast. For this reason, early detection is critical. Many technologies might be applied in the different areas of a paper plant. Nevertheless, there are dusty or humid areas where regular heat or smoke detectors might fail under certain circumstances. For these areas, especially located outdoors, innovative state-of-the-art detection solutions might be applied, like Video Fire Detection (VFD). NFPA 72 standard for flame and smoke detection NFPA 72 provides guidelines to implement this technology for flame and smoke detection NFPA 72 provides guidelines to implement this technology for flame and smoke detection, opening interesting alternatives for designers and fire protection engineers. Many EHS managers and fire protection professionals selected VFD, because it is the only fire detection solution that effectively covered their needs. Many engineers, specialized in fire protection for paper plants, explained that they tested linear heat detection, aspiration smoke detection, IR/UV detectors and even beams, but none of these technologies performed as they needed on the dirtiest or more humid areas. Video Fire Detection (VFD) solutions Outdoor storage areas are often unprotected, because deploying flame or heat detection in large open areas can be costly and mostly ineffective. VFD solutions can detect smoke and flames in outdoor conditions, allowing the monitoring and protection of wood and paper bales in large areas. Fire detection and alarm systems should be designed with the following goals: Minimize risk of fires, including the use of fire detection technology in areas where regular detection technologies cannot be implemented or are not practical. Minimize risk of flame and smoke spread, with state-of-the-art detection algorithms that guarantee fast and effective detection. Also, reliable algorithms minimize the possibility of nuance or unwanted alarms. In case of a fire, fast detection gives occupants life-saving time to reach to a place of safety, before the flames and smoke have spread to dangerous levels. Global production of paper and pulp reached 490 million tons in 2020, with many industries and markets depended on the paper and pulp supply chain. That is why innovative ways to protect this supply chain, are key to sustain the paper market growth in the future.
New tools and technologies are emerging that augment the efforts of the fire market to prevent and fight fires. Modern firefighting is benefiting from an ongoing sea change in technological capabilities, spanning equipment, electronic components, greater connectivity and firefighter monitoring, to name just a few. We asked our Expert Panel Roundtable: What technologies will have the greatest impact on the fire industry in 2021?
Specialist personal protective equipment from Dräger, a pioneer in the fields of medical and safety technology, will now be available to all Emergency Services and Blue Light organizations in the UK through a new framework agreement with public sector procurement specialists, YPO. The Emergency Services and Blue Light framework agreement specially covers three lots: firefighter helmets and associated products (lot 6); ambulance technician helmets and associated products (lot 23); and decontamination solutions (lot 12). It includes fully-leased managed service options. Ensuring optimum protection Now available to the UK Fire Services, the Dräger HPS 7000 firefighter helmet is a multipurpose helmet that ensures optimum protection with an ergonomic fit during every operation. Available in two head sizes to suit a wide range of individual head and face shapes, it is one of the lightest helmets available. The Dräger HPS 7000 includes a high level of operating and wearing comfort With a comfortable interior fitting manufactured from anti-allergic and breathable materials, the Dräger HPS 7000 includes a high level of operating and wearing comfort. The helmet configurator helps to create one’s own individual Dräger firefighter helmet. No matter whether one wants to choose the color, reflective stripes, or the visor – they can customize the HPS 7000 according to their needs. Delivering excellent protection The Dräger HPS 4500, suitable for ambulance personnel, provides a lightweight traditional half-shell helmet with a modern design and a robust outer shell delivering excellent protection against impact and extreme heat. Featuring a modern visor design, the helmet has superior wearer comfort due to ergonomic and lightweight internal components. A comprehensive range of accessories across both the Dräger HPS 7000 and Dräger HPS 4500 range provides versatility across a variety of applications, including helmet communication, lamps, neck, facial, and eye protection. In 2020, Dräger launched the Health for the Firefighter campaign to support the fire services in helping to communicate and provide training on the importance of detailed hygiene processes; from the handling and storage of masks and breathing apparatus (BA) equipment through to the subsequent cleaning of equipment post-incident. Mask cleaning equipment Dräger is the first company in the Emergency Services sector to launch a dedicated BA In addition, Dräger is the first company in the Emergency Services sector to launch a dedicated BA and mask cleaning equipment solution. This includes automated cleaning systems that provide consistency in washing temperatures, detergent dosage, speed, and temperature of drying – which can all work together to remove contaminants for a healthy firefighter and to ensure the longevity of the equipment. All are supported with dedicated national support from installation, to lifetime service and maintenance to ensure minimal downtime. Daniel O’Neill, UK Sales Manager for Emergency & Rescue Services at Dräger commented on the YPO Framework win: “It’s a fantastic endorsement of our commitment to excellence within the emergency services sector. Our dedication to innovate and drive new technologies whilst ensuring maximum safety means Dräger technology priority is to support our Emergency Service’s safety and wellbeing.” Emergency service personnel “For almost 100 years, firefighters all around the world have trusted Dräger for reliable equipment, services, and training that are fit for purpose and based on real-world experience. We are passionate about safety and committed to bettering the future of safety equipment whilst leading the way in integrated technology solutions available to emergency service personnel.” The YPO framework is a UK-wide framework agreement that is available to any eligible UK public sector organization and can be used to procure garments and services both above and below the Official Journal for the European Union (OJEU) threshold.
Dräger, a pioneer in medical and safety technology, is launching its ‘Health for the Firefighter’ campaign to support fire services in driving the cultural changes that are required to protect firefighter health. Impact of exposure The launch follows a survey of UK firefighters that found considerable concern over the impact of exposure to contaminants on long-term health. Some 84% admitted they were concerned about the risk of cancer – a disease highlighted in some scientific reports to be the cause of death within the service. The International Association of Firefighters (IAFF) reports that nearly two out of three (61%) firefighter line-of-duty deaths between 2002 and 2017 were caused by cancer. Embedded carcinogens in any equipment can easily be absorbed by the men and women using it. Robust hygiene processes We need to move away from firefighters wearing dirty kit like a badge of honor" The survey by Dräger also found that more than two thirds (68%) of firefighters fear the impact of COVID-19 on their long-term health, a point picked up by Brian Hesler, Consultant and Specialist Advisor at Draeger Safety UK and former Chief Fire Officer for the Northumberland Fire and Rescue Service: “The COVID-19 pandemic, and the ongoing fears over cancer, have highlighted the critical importance of hygiene, and a significant cultural change is required. We need to move away from firefighters wearing dirty kit like a badge of honor that proves their hard work and value, to understanding that clean and well-maintained kit supported by detailed and robust hygiene processes that mitigate every contact with contaminants are essential. One firefighter surveyed said ‘they had always been a bit blasé about invisible contaminants’. This has got to change.” Detailed hygiene processes The Health for the Firefighter campaign will support the fire services in helping to communicate and provide training on the importance of detailed hygiene processes; from the handling and storage of masks and breathing apparatus (BA) equipment through to the subsequent cleaning of the kit after an incident has occurred. It will also provide bespoke workshop solutions that guide the potentially contaminated kit from entering the station, to washing and drying processes through to leaving the station to be used again. In addition to providing detailed advice for manual washing processes including on detergent use and drying techniques, Dräger is the first company in the Emergency Services space to launch specialist BA and mask cleaning equipment and dedicated solutions, including mechanical washing systems that provide complete consistency in washing temperatures, the amount of detergent used, speed and temperature of drying – which can all work together to disinfect contaminants and to protect the longevity of the kit. Mechanical equipment washing However, only 23% said that the pandemic had significantly changed their approach to cleaning equipment Support also encompasses logistical support for installation, the ongoing maintenance of equipment and the quantity of stock required. The survey revealed the most important factors in combating firefighter concerns over contaminants were the cleaning of masks with 97% rating this as very or extremely important, closely followed by the cleaning of BA equipment (95%) and cleaning of PPE (94%). While manual cleaning of equipment is still generally the norm within UK Fire Services, the survey revealed three quarters (75%) believed that mechanical equipment washing would improve their health, and 80% agreed that as a result of the COVID-19 pandemic more emphasis should be placed on cleaning equipment and hygiene control. However, only 23% said that the pandemic had significantly changed their approach to cleaning equipment. Responsibility to innovate solutions “There is obvious concern over cleaning of equipment following the pandemic,” adds Brian. “One surveyed firefighter said ‘they clean to the best of their ability’ – the point is that a person’s ability should not be a factor in the cleaning process.” “Consistency has to be key and manufacturers of medical and safety technology products have a responsibility to innovate solutions that support change. We are not here to tell brigades how to operate, rather to provide a range of solutions that support them and their firefighters’ health.”
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