Navistar International Corporation was recently recognized by industry solutions advisor Carlisle & Co. for having two of the highest performing parts distribution centers in the automotive and commercial vehicle sectors. The Edmonton, Alberta Parts Distribution Center (PDC) was awarded the Top Performing Warehouse in the Truck and Heavy Equipment category for the second consecutive year, while the Queretaro, Mexico PDC was named the second-place honoree. Navistar’s distribution centers “To have Navistar Edmonton and Queretaro Parts Distribution Centers be recognized as the industry’s top two by Carlisle & Co. is prestigious recognition for our company and reflects our dedication to customer service, uptime and Total Cost of Ownership,” said Josef Kory, senior vice president, Parts, Navistar. Carlisle & Co.’s metrics-driven Top Performing Warehouse Awards recognize warehouses that provide high quality parts Carlisle & Co.’s metrics-driven Top Performing Warehouse Awards recognize warehouses that perform in the top of their class to provide high quality parts availability to their customers in an efficient and productive manner. Inventory management system Friedrich Baumann, president, Aftersales, Navistar adds, “Our organization recently aligned aftersales functions and we’re making major investments in service solutions and speed of repair for our customers, like establishing a new PDC in Memphis, Tennessee and increasing the breadth of parts already on our dealer’s shelves through an enhanced dealer parts inventory management system. We look forward to continuing to find new ways to expedite parts deliveries to customers and adding more Navistar PDCs to the list of the industry’s very best.”
International brand commercial and military trucks, proprietary diesel engines and heavy vehicles firm, Navistar International Corporation has announced that Friedrich Baumann has been named president of Aftersales, a new role at the company. Additionally, Baumann will continue to be Navistar's TRATON alliance liaison. Previously, Baumann was the company's senior vice president, Strategy and Planning. Aftersales head The new Aftersales business will manage every facet of the business after the sale of the truck, including oversight of parts and service, Uptime, warranty and dealer development. Aftersales continues to be a critical aspect of the value chain for Navistar, and this enhanced alignment of multiple critical functions will drive improved customer Uptime. "Friedrich brings an unparalleled, rich set of experiences to lead Navistar's new Aftersales business," said Troy A. Clarke, chairman, president and chief executive officer. "In this role he will transform our dealer and service network into an industry leader. Additionally, Friedrich will continue to oversee the company's alliance with TRATON, which has already achieved significant savings through the Procurement JV and will deliver heightened levels of vertical integration as we leverage our global partners." Vertical integration "I am eager to lead Navistar's new Aftersales business unit with the specific goal of leading the industry in terms of customer Uptime and dealer performance," said Baumann. "Aftersales is not only a critical element in surpassing customers' expectations in terms of Uptime, but also a driver of revenue growth for both the company and our dealer network." Baumann joined Navistar in April of 2018 as senior vice president, Strategy and Planning, after a 24-year career at Daimler Trucks, including the last six years as senior vice president of Daimler Trucks North America's aftermarket business.