Verint®, The Customer Engagement Company™ announced that it has named its Latin American Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event.
leverage AI and analytics
The annual recognition honors Verint partners for outstanding achievement. Each winner partnered closely with Verint to help their customers build enduring customer relationships by connecting work, data, and experiences across the enterprise.
“We are proud to recognize Avaya Latin America, Belltech, ddCom, and Wittel as our 2020 award winners,” says Verint’s Diego Gomez, vice president, Latin America, and the Caribbean. “While the past year has been exceptionally challenging, our partners remained determined and focused on innovation and enabled our customers to leverage AI and analytics to create differentiated experiences.”
Partner of the Year, Latin America – Avaya Latin America
It has been a great year to deliver the best technology and experiences for our clients’ intelligent contact centers"
Avaya Latin America, a global leader in solutions to enhance and simplify communications and collaboration, was recognized for accelerating its technology integration strategies and its drive to create exceptional customer and employee experiences through solutions powered by artificial intelligence (AI). The company has been a Verint partner for more than 16 years.
“We are honored and thankful for the recognition from Verint as its Partner of the Year,” says Juan Pablo Stamati, alliances leader, Avaya Latin America. “It has been a great year working closely together to deliver the best technology and experiences for our clients’ intelligent contact centers. The increased synergy between the teams is paying off. We look forward to a great 2021, with sustained growth and the ability to bring the best solutions to our customers.”
Top Three Partner Award Winners
Belltech
Verint recognized Belltech in Brazil, a technology solutions integrator, with the ‘Special Project Award’ for the successful Verint Automated Verification project implemented in one of the largest private banks in Brazil.
Verint Automated Verification provides end-to-end compliance and operational assurance through the Verint Customer Engagement platform. With more than 22 years of experience and presence in seven countries in Latin America, Belltech provides solutions to improve customer experience.
ddCom
ddCom Systems was recognized for its continued success with implementing Verint solutions with a focus on financial compliance and recording, speech analytics, and Verint Intelligent Virtual Assistant.
ddCom’s achievements and partnership in these areas have resulted in new customer win with major utilities, financial service organizations, and telecommunications companies in Brazil.
Wittel
The partnership resulted in the successful implementation of Verint Speech Analytics throughout Brazil
Wittel was recognized for its deep knowledge of Verint technology including Interaction Analytics, Financial Compliance, and Recording. The company helps ensure the solutions meet customers’ changing needs and provide substantial business benefits. The partnership and joint sales activities resulted in the successful implementation of Verint Speech Analytics for financial service organizations throughout Brazil.
Wittel offers complete solutions for conferences and corporate collaboration, contact centers, and trading floors. Wittel takes strategic care of the interactions between companies and their customers and is present in all stages of this process.
Verint Partner Program
The Verint Partner Program has more than 350 partners in over 100 countries across the globe. The program objective is to create a highly successful global partner ecosystem that leverages Verint solutions and expertise to build enduring customer relationships.
It’s through these partnerships that the customers can power today’s evolving workforce, meet increasing consumer interaction volumes and demands and deliver differentiated experiences at scale.
customer engagement solutions
This ecosystem is made up of resellers, OEMs, system integrators, and service/delivery partners. Verint partners have access to market-leading technology, training, best practices, and other resources to successfully implement customer engagement solutions in the cloud, on-premise, or a hybrid environment.
Partners are selected for their expertise, innovation, and dedication to helping organizations deliver exceptional customer experiences.
