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Chubb Fire & Security is delighted to be providing the fire and security solutions for the latest Ronald McDonald House, part of a worldwide charity supporting over five million people with home-from-home accommodation for the families of sick children resident in hospital. The house, which opens on 2 December, is run by Ronald McDonald Kinderfonds België and provides comfortable family accommodation close to local Brussels hospitals. Fire and detection system Chubb installed a complete fire detection and security system that includes surveillance cameras and access control Chubb installed a complete fire detection and security system that includes surveillance cameras and access control for the building to ensure the security and safety of families staying there. To enable ongoing security, Chubb will also carry out essential maintenance and servicing. Chubb is part of Carrier, a global provider of innovative heating, ventilating, air conditioning (HVAC), refrigeration, fire, security and building automation technologies. “We are providing an essential environment for families with ill children, and an important aspect of this is providing a safe haven free of external distractions. We are thrilled to be working with Chubb Fire & Security, whose Belgium-based engineers worked tirelessly to provide a practical, integrated security solution,” said Katia De Greve, house manager at Ronald McDonald House Brussels. Enhanced fire safety “We have always admired the services provided by Ronald McDonald House Charities and their employees, providing vital relief from the day-to-day challenges of caring for ill children. Chubb has provided fire safety and security solutions to ensure the families feel safe and secure during these difficult times, and Chubb is proud to be part of this exciting project,” said Gino Ghilardi, acting Managing Director at Chubb Fire & Security Belgium. Ronald McDonald House Charities provides places where families dealing with the impact of children with a range of illnesses, can interact and stay close in secure surroundings. Parents and children are able to rest, eat and talk without interruption. In 2016, it served more than five million people worldwide and is continuing to expand its offering with the introduction of mobile hospitals in more remote locations.
Protecting against fire and security risks is an essential aspect of life for people and across all sectors. However, there is an increasing expectation and demand on fire and security providers, in areas such as education. The securitisation of our world paired with the rapid speed of communication and news updates means that young people especially have the potential to be more aware of potential dangers and threats to their own safety and the safety of those around them. Education institutions are large and sometimes sprawling sites that present considerable fire and security challenges. From Kindergartens to Colleges Each education site brings distinct challenges, with differing facilities and specialties, as well as the need to maintain the capacity of students, teachers and lecturers to study, learn and teach at the high level expected.Each education site brings distinct challenges, with differing facilities and specialties While some schools and universities are based in urban areas with a mix of heritage and high rise buildings, others are sprawled across green open spaces. Some of these sites have specialised sporting facilities, while others may be focused on engineering or scientific study, with costly technical equipment. Kindergartens and primary schools have their own unique requirements. Parents expect the highest safety standards, while schools require safety in addition to efficient facilities management. The demographic of these institutions is predominantly young children, who are often unaware of or only just learning about fire safety and personal safety. This creates a huge vulnerability and an added onus on teachers to keep their students safe. Facial recognition at West Academy of Beijing In response to this need, Chubb China upgraded the closed-circuit television (CCTV) system for Western Academy of Beijing (WAB) focusing on elevating video content analytic features, including maximised CCTV monitoring, automatic police calling, and a smart search solution. Complementing this, a facial recognition system capable of finding the exact location of a student on campus within 30 seconds was added, aided by real-time remote gate operation. This integrated and advanced system resulted won the "High Quality Educational Technology Suppliers for School" award for the WAB project at the 2019 BEED Asia Future Oriented Construction of Universities and Schools Seminar. This award recognizes outstanding solution design and project execution. Parents expect the highest safety standards, while schools require safety in addition to efficient facilities management Awareness remains important at university As students graduate from kindergarten, primary school, junior and senior school, they become more aware of fire safety, relevant dangers and how to protect themselves. Unfortunately, external dangers remain. There are particularly high stakes for university campus facilities managers The safety of students in a university environment is also critical. It is often the first time young people live away from their family home and have the independence of adulthood. For this reason, there are particularly high stakes for university campus facilities managers. In the eventuality of a fire, students could be at great risk and, beyond the immediacy of physical harm, this can have serious ramifications for the reputation of an educational institution. Integrated solutions Integrated solutions must be nimble and adapted to a range of site types including campus residences, recreational areas, open spaces and lecture theatres. Chubb Sicli recently identified and overcame these challenges through the installation of a full suite of fire safety and security equipment and services at Webster University Geneva. Established in Switzerland in 1978, Webster University Geneva is an accredited American university campus that offers programs in English to students interested in undergraduate or graduate-level education. Located in the Commune of Bellevue, just a few kilometres from Geneva's central station, the campus of Webster University Geneva includes five buildings in a park-style atmosphere. Full fire and security audit Chubb Sicli provided Webster’s fire extinguisher maintenance for over 25 years. This business relationship led to a full fire and security audit that identified the need for updates to the university’s security installation. The initial audit showed several improvements to the university’s security profile were needed.The challenge was to create and provide an effective and interconnected fire and security solution The challenge was to create and provide an effective and interconnected fire and security solution, enhancing the security of the student population and its ever-evolving needs. This included complete fire detection and intruder alarms for all five buildings, upgrades to existing CCTV systems, new video surveillance equipment and an automated fire extinguishing system in the kitchen areas. In addition to this integrated system solution, Webster University required access control for all main entrances, with the requirement that all documentation to be made available in English, because Webster is an American company. Customized solution Chubb Sicli’s quality, capability, and security expertise provided a customized solution for the unique educational establishment. Not only was the solution both tailored and integrated, the approach and planning were based on audit, fire extinguisher and emergency light maintenance, fire detection, intrusion detection, access control, video surveillance and Fire Detection. Through dedicated and integrated fire safety support, Chubb provides students and families peace of mind and security. From the moment a young child enters the education system, Chubb’s diligent and effective surveillance and fire safety systems work to prevent and protect, offering a new kind of ‘end-to-end’ service for education systems around the world.
Ethics should be considered in almost any decision in the fire industry. Here is an example: A customer asks a technician to forge a certificate saying the customer had previously passed a fire audit in order to validate his previous year’s insurance. What do you do? If a company has laid a strong ethical foundation, it’s much easier for the technician to refuse the customer’s request and cite the corporate Code of Ethics as a solid basis for the refusal. Chubb Fire and Security is among the companies providing an example of how an emphasis on ethics can benefit a company, their employees, their customers and the world. Corporate Code of Ethics At Chubb, we have a code of ethics, our ‘bible,’ that is issued to employees when they start" In the fire market, the result of unethical actions could make the difference in life and death. For example, if an employee acts unethically when servicing a fire extinguisher, the result could be to burn down the building. “At Chubb, we have a code of ethics, our ‘bible,’ that is issued to employees when they start,” says Harv Dulay, Director of Ethics and Compliance at Chubb Fire and Security. “Within the bible are core fundamental rules about what’s acceptable and not acceptable. We lay it out for employees very specifically. They understand and embrace the code of ethics, which is based on trust, integrity, respect, innovation and excellence. If you get them right, the business moves in the right direction”. She adds, “A key piece of our ethics policy is based on trust. We relate to others with openness, transparency, and empathy. It makes Chubb a better place to work and enables us to provide better service to customers.” Importance of conforming to fire safety regulations For Chubb, ethics is not just theoretical, but ethical concepts play out every day in practical ways. An example might be an engineer who goes to a customer’s site and is asked to do a task that is outside his or her duties and/or not allowed under the ethics policy. The pressure might be even greater if the employee is struggling to meet a sales figure. The code of ethics addresses specific situations and outlines the behavior that is expected. “Ethics is embedded in our values and has been since the beginning,” says Dulay. “Ethics is making sure people do the right things. Ethics is integrated into the Chubb business model, and everyone knows what is expected of them. It’s a message heard from the top down, from everyone in the company.” Fire safety and security risks “The fire and security industry is different than others because lives and people’s safety are on the line,” Dulay says. “Our purpose is to protect clients from fire safety and security risks. This is a business where no one should take short cuts. It is important to do the right thing all the time, every time, and it’s about protecting lives and property.” Ethics discussions begin for employees at Chubb when they join the company; clear instructions about ethics are included as part of employee induction. There are nine modules of ethics training during employee orientation, and a discussion with an Ethics and Compliance Officer is part of the onboarding process. Online ethics training modules A series of supervisor-led trainings encourage managers to deliver face-to-face ethics training to their team The training program includes information about ethics, company expectations around ethics, where to go for questions about ethical issues, and details of the anonymous ombudsman program. Additionally, field staff is trained by their supervisors via regular face-to-face ethics toolbox talks. Office staff completes a series of on-line ethics training modules regularly. A series of supervisor-led trainings encourage managers to deliver face-to-face ethics training to their team, citing real-life examples. Healthy discussions are encouraged to deal with any ‘gray areas’. Dulay estimates that ethics and compliance officers spend about half their time answering questions and clarifying for employees what’s expected in the code of ethics. Data security Some 14,000 employees globally have multiple options when it comes to reporting an issue, and there are full-time Ethics and Compliances Officers in every country where Chubb does business. A reflection of Chubb’s global approach to compliance is their worldwide implementation of data security requirements of Europe’s General Data Protection Regulation (GDPR); the company saw the benefits of the program for any jurisdiction. Training and education are part of Chubb’s investment in ethics. For example, a recent module on ‘respect in the workplace’ covered the need to create a company culture in which everyone feels respected. Training and education are part of Chubb’s investment in ethics Training and communication “Training and continuous communication are embedded in the organization. We invest in the process,” says Dulay. She adds, “We have had employees who left the company and then come back. They realized the importance of ethics and rejoined us.” “We start with the foundation that we would rather lose business than give up our ethical standards,” says Dulay. “We won’t abandon our policies even if there is money at stake. Some business is not worth getting if you don’t adhere to your values.” Effective conflict resolution “We manage potential conflicts proactively by creating and instituting methods in which employees have access to tools they can use to be successful and adaptable in times of change,” says Dulay. “Also, we will not tolerate retaliation against any employee who reports wrongdoing – regardless of the outcome of the investigation.” We measure it by people’s conduct, the number of cases we have, and awareness" And while there is no specific monetary value assigned to good ethical practices, success can be measured. “We measure it by people’s conduct, the number of cases we have, and awareness,” says Dulay. Good ethics behavior “It’s good for employee morale, and it’s good for customers and our business. It’s not measurable, but it is fundamental for business and customers. The work we do as a company can impact people’s lives so it is important that everyone has an understanding of the importance of their role,” says Dulay. A common misconception about ethics is that if no one is watching, it must be ok. However, Dulay says it is the things employees do when no one is watching or checking in on them that form good ethics behavior. During training, Chubb emphasizes that ethics is about doing the right thing, all the time even if no one is watching.