It is important to help young people in their career by supporting them with training. At the start of June Aico enrolled its apprentices on to the EDA (Electrical Distributors’ Association) Customer Services training module. The EDA is the trade association representing wholesale distributors of electro-technical products in the UK. The EDA’s Programme of 12 distance-learning training modules is available to members and affiliates and is suitable for both new recruits and for experienced professionals wanting to improve their product skills. Each module delivers professional training on an electro-technical subject or product area, with businesses free to choose the number and combination of modules that best suits their team. Success With The Modules Aico has had great success with the modules with all five of Aico’s apprentices not only completing the modules, also passing with distinctions. Apprentices studied ‘What constitutes great customer service’, ‘Why getting it right first time is critical’ and ‘How to speak with more confidence to your customer’. Owen Terry, Technical Services Advisor for Aico said, “The module has helped me to talk to customers on a day to day basis. I am able to use the information I learnt from the module to collect and communicate information more effectively which has helped boost my confidence when talking to customers.” Margaret Fitzsimons, CEO at the EDA added “Congratulations to all of the Aico apprentices for achieving the top grade in their first EDA module. This is a great start to your careers, and we’ll watch your progress with interest.” The success of each apprentice has been a great endorsement of their commitment to their own personal growth" Fire, Safety and Security System’s Module Aico is an affiliate member of the EDA and Michael Wright, Product Development Manager for Aico has contributed to the content of the ‘Fire, Safety and Security Systems’ module which apprentices will be undertaking next. SBC Training support and provide Aico with its Apprenticeship training schemes and further supported by providing the learning environment for these modules. Colin Thaw, Managing Director at SBC Training said “It has been great to see Aico investing in the development of their apprentices by enhancing each apprenticeship programme via the use of the EDA training modules. The success of each apprentice has been a great endorsement of their commitment to their own personal growth.” Customer Driven “The customer service module has been useful for all of the apprentices and underpins the ‘Customer Driven’ company ethos that is paramount in the relationship that Aico has with all of its customers and suppliers, we look forward to continuing the successful rollout of the programme with other apprentices in the future.”
Expert Installer has trained over 17,500 industry employees in domestic Fire Alarm specification and installation Aico – the pioneer in domestic Smoke and Carbon Monoxide (CO) Alarms – will be relaunching its award-winning Expert Installer CPD training scheme at this year’s FIREX (19th – 21st June, ExCel London) on stand A625, in addition to showcasing its alarm ranges. Taster sessions of the new, improved Expert Installer will be held twice a day at FIREX in Aico’s on-stand mini theatre. 19th June – Presented by Michael Wright (New Product Development Manager) – 11:00 and 14:00 20th June – Presented by Andy Speake (National Technical Manager) – 10:30 and 15:30 21st June – Presented by James Cavan (National Sales Manager – 11:00 and 14:00 Expert Installer CPD training scheme To date, Expert Installer has trained over 17,500 industry employees in domestic Fire Alarm specification and installation. To ensure content remains fresh, relevant and is delivered in a way that is engaging, Expert Installer has been reviewed and re-formatted by focus groups from across Aico, including the Technical Team and the Regional Specification Managers who deliver the training on a regular basis. A feature of the new Expert Installer scheme is greater use of video content and interactive elements. The core module covers standards & regulations plus alarm system design & installation Expert Installer remains a modular scheme, allowing people to fill gaps in their knowledge, but now a core module has been established that must be completed if the highly valued Expert Installer certification is to be granted. This core module, which takes around an hour to complete, covers standards & regulations plus alarm system design & installation. It has been introduced to ensure consistency of knowledge and retain the integrity of the scheme, which is highly regarded in the industry. Nine further modules, each running between 20-30 minutes, complete the revised Expert Installer scheme. Integrating fire alarm system into sprinkler systems Aico’s double decker stand at FIREX will be fully staffed with Aico Regional Specification Managers and Aico’s Senior Management Team to offer visitors advice on Smoke and CO Alarm specification, installation and maintenance. They will also be participating in FIREX’s Sprinkler Zone, showing how a BS5839 Part 6 Fire Alarm System can be readily integrated to sprinkler systems with Aico’s Ei414 Fire/CO Alarm Interface. Other third-party safety devices can also be interconnected using the Ei414 such as Telecare/Warden Call devices and BS5839 Part 1 panel systems. For more information please visit Aico at FIREX on stand A625. Multi-Sensor Heat & CO alarm A key focus of the Aico stand this year will be the new 3000 Series, which encompasses both Fire and CO detection, providing whole property coverage from one Series. A highlight of the 3000 Series is Aico’s very first Multi-Sensor Heat & CO Alarm. All alarms in the Series feature Aico’s latest technologies, including AudioLINK data extraction and SmartLINK wireless interconnection and whole system data monitoring capability. All Aico alarms are designed and built in Europe, specifically to meet UK standards and regulations, under the strictest of quality controls.