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FDM Software opted by Burlington Fire Department for executing Dispatch and Records Management

Published on 26 April 2010


FDM has provided software to Burlington Fire Department
FDM's integrated software to help in Computer Aided Dispatch and Record Management

FDM's scalable, integrated solution along with their experience in buil ding interfaces to other software applications helped procure the deal.

After a detailed procurement process, the Burlington Fire Department, Burlington, Ontario decided that FDM's fully integrated Computer Aided Dispatch (CAD) and Records Management System (RMS) was the best solution to meet their needs.

In addition to the City of Burlington, the Burlington Fire Department provides Emergency Response Dispatching services for the Town of Oakville, Ontario. "We were looking for a qualified and cost effective product and service provider in order to provide an integrated fire dispatch solution for the two departments [Burlington and Oakville] and FDM was our preferred solution," says Fire Chief Shayne Mintz. "Because we are a multi-agency setting, our main requirement was the ability to transfer and synchronize information between our current core business systems, allowing seamless movement of information from one application to another. FDM's scalable, integrated solution along with their experience building interfaces to other software applications was the ideal combination."

FDM did not waste any time getting the Fire Department up and running. On December 31st, a little over two months after contract finalization, the department went live with FDM's Fire Incident module. The FDM CAD system will be implemented next, followed by the remainder of the FDM RMS modules including Inspections and Training.

"We are very pleased to have Burlington on board," says FDM President Ed Colin. "Being able to contribute to the safety of Burlington and Oakville's citizens, or any community, is truly our biggest accomplishment."

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