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BlackBerry enhances capability of AtHoc cloud service to enable personnel accountability

Published on 18 May 2017
With an integrated approach to personnel accountability, AtHoc Account combines inputs from managers about their team, call centre operators, data streams from HR and travel systems, as well as self-reporting by individuals

AtHoc Account automates personnel accountability and crisis communication processes

BlackBerry Limited is expanding the capability of its industry-leading crisis communication software to enable government agencies and large organisations to account for their people in real-time. AtHoc Account automates personnel accountability and crisis communication processes by providing safety and availability status updates of people before, during and after an event – ultimately providing the information leaders need to make operational decisions.

Integrated approach to personal accountability

With an integrated approach to personnel accountability, AtHoc Account combines inputs from managers about their team, call centre operators, data streams from HR and travel systems, as well as self-reporting by individuals. It enables organisations to meet mandates for accounting for their people by consolidating safety information into a report that can be initiated at a variety of organisational levels: group, installation, facility, regional or enterprise-wide.

“In times of crisis, situations change quickly. Organisations need a way to get information to their people and understand in real-time how an incident is affecting its resources so they can make informed safety-critical decisions,” said Billy Ho, Executive Vice President of Enterprise Products and Solutions, BlackBerry. “AtHoc Account is a comprehensive solution that helps government agencies and enterprises comply with regulations and digitally transform their operations. It is another example of how BlackBerry is securing the Enterprise of Things by applying its deep experience, industry leadership and ongoing product innovation to addresses real-world needs.”

AtHoc Alert and AtHoc Connect

In addition to AtHoc Account, BlackBerry AtHoc cloud service includes AtHoc Alert and AtHoc Connect, among other capabilities. Together, these offerings enable agencies to securely share information critical to safety during a crisis with their people and across agencies.

  • AtHoc Alert enables secure multi-channel, bi-directional mass notification using almost any type of device, including via secure mobile apps, telephony and texting as well as integrating with other mass notification channels such as loudspeakers, two-way radios, and digital displays.
  • AtHoc Connect allows agencies to communicate with each other during crises, addressing some of the more critical deficiencies in crisis management.

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