Rave Mobile Safety (Rave), a trusted partner for safety software protecting millions of individuals, announced the acquisition of SwiftReach Networks (SwiftReach), a foremost provider of emergency notification and incident management solutions. The combination of Rave and SwiftReach will provide wide-ranging capabilities and unmatched infrastructure to ensure optimal communications under the most demanding circumstances. Todd Piett, CEO of Rave, said, “The addition of SwiftReach and its FCC-licensed carrier class network gives us best-in-class message delivery, which provides customers with unmatched service levels. Rave is most needed by our customers during emergencies and we continue to protect them by leading the way in reliability.” Valuable For Customers The combined company will serve nearly 5,000 customers across state and local public safety agencies, education and health care organizations, utilities, federal agencies, and a wide spectrum of corporate clients. “Bringing together SwiftReach and Rave is hugely valuable to our customers,” said Kevin Alward, CEO of SwiftReach. “Rave has a sterling reputation in the marketplace, both in terms of commitment to customers and its outstanding technology set. We believe it’s a perfect match.” Expanded Delivery Capacity SwiftK12™ solution to Rave’s offerings provides communities a K-12 school safety communication platform Adding SwiftReach’s product set makes Rave the only emergency and mass notification provider that owns and operates its own telephony network. This highly secure and fully redundant network employs four data centers across North America and provides mission-critical delivery speeds and industry-leading control across the entire notification process. Enhanced Capabilities for K-12 Schools The addition of SwiftReach’s SwiftK12™ solution to Rave’s existing offerings will provide communities a complete K-12 school safety communication platform. The combined suite of products will enable users to engage parents through emergency alerts, solicit anonymous tips with Rave EyeWitness and improve collaboration with 9-1-1 and emergency services utilizing the Rave Panic Button. “We are excited about the two companies coming together,” said Fred Rosencrans, Executive Director of Luzerne County (PA) 911. “As a long-time customer of both companies, we see tremendous value in the unique capabilities of the combined solution.” Continuing Focus on Customer Success A relentless focus on client success is key to Rave’s continued rapid growth and industry-leading customer retention. Todd Miller, Rave’s COO, noted: “It’s extremely important that we maintain focus on our customers and their success. The SwiftReach team has demonstrated that commitment for many years, and we look forward to continuing to keep customer success our first priority.” “Rediker has partnered with Alert Solutions (a subsidiary of SwiftReach) for over six years,” said John Schreck, Director of Marketing for Rediker Software. “They have always provided a high level of service and support, and we’re excited to explore what enhancements Rave Mobile Safety will bring to their products.”
Rave Mobile Safety (Rave), the critical communication and collaboration platform that customers count on when it matters the most, announced New Mexico as the latest US state to deploy its Rave Panic Button in all K-12 schools across the state, joining the US states of Oklahoma, Delaware and Louisiana in statewide deployments. Rave Panic Button deployments The growth in Rave Panic Button deployments comes as new features are added to the platform, in order to further enhance the tool’s ability to get help, especially where it is needed the most during an emergency, as well as strengthen internal critical communications. As schools navigate safety threats both old and new, they need fast, smart, and reliable technology As schools navigate safety threats both old and new, they need fast, smart, and reliable technology that can create a direct connection with 9-1-1, first responders, and on-site personnel to activate an immediate response to any type of emergency, from day-to-day medical incidents to crisis situations. Fully interoperable safety platform Rave Panic Button will now fill that need in the US state of New Mexico, covering nearly 350,000 students across all K-12 public schools, creating a fully interoperable school safety platform statewide. The app has already been implemented in nearly 50 states and is used in over 10,000 schools across the U.S., including those in Washington, D.C., and Florida, where 25% of the student population statewide is protected by Rave Panic Button. Enhancing school safety “We implemented Rave Panic Button following the guidelines and best practices established in the Marjory Stoneman Douglas Public Safety Commission report, which highlights that the fastest response to a school emergency is by calling 9-1-1 and simultaneously, notifying those on campus of the type of event,” said John ‘David’ Crawford, Director of Auxiliary Services and School Safety for Baker County Public Schools in Florida. John Crawford adds, “Rave Panic Button does this immediately with a push of the button no matter where on campus an emergency takes place.” Facilitating rapid response We’ve seen implementation of the Panic Button help produce better outcomes in emergency situations" “We made Rave Panic Button available to Oklahoma public schools because the safety of our students, faculty and staff is our top priority,” said Joy Hofmeister, State Superintendent of Public Instruction for the US state of Oklahoma. Joy Hofmeister adds, “Over the last year, we’ve seen implementation of the Panic Button help produce better outcomes in emergency situations. Oklahoma is committed to creating a culture of safety in our schools and Rave Panic Button is an important component of ensuring our students are learning in a safe environment.” New features to enhance emergency response Rave provides the only fully interoperable, 9-1-1 integrated, FirstNet-listed Panic Button platform, connecting emergency services, 9-1-1 systems, and multi-jurisdictional first responder agencies across a single school safety solution. Rave Panic Button handles every step of emergency response, from the time someone first activates it to the time officials give the all clear. The newest enhancements to the Rave Panic Button platform include: Status check requests and live video streaming from responders who are on-scene to share actionable data like location or requests for help, ensuring first responders prioritize response and head directly to where help is needed the most. An actionable content directory within the app that allows school leaders to make valuable documents, like CPR instructions and evacuation routes, available to Rave Panic Button users right on their smartphones, replacing outdated printouts. Fully automated user management making it easy for school contacts to be automatically updated, with access to Rave Panic Button as changes to school staffing occur. This is especially helpful in statewide deployments of Rave Panic Button, where tens of thousands of teachers and staff use the app. Drill management to ensure compliance with school safety drill regulations across school districts, with queries and reporting by school, date range and drill type. Reunification support to guide staff and provide a full audit trail through complex parent-student reunification events, with a shared view of progress, defined roles and responsibilities, interactive checklists, communication templates and a library of resources. Standards-driven integration capabilities to quickly connect additional emergency services and communications solutions, making it easy to integrate Rave Panic Button into the current school safety landscape. Connecting diverse emergency services “Today’s complex school safety environment requires fully interoperable solutions that enable a multi-jurisdictional response, connect diverse emergency services, and provide true 9-1-1 integration to ensure the investments schools make in the safety of their students and staff truly deliver,” said Todd Miller, Chief Operating Officer (COO) at Rave Mobile Safety. Todd Miller adds, “We are proud to offer the only panic button solution that has been deployed on a statewide basis, multiple times, ensuring students, teachers and staff are equally protected across the entire state.”
Incident Response Technologies, Inc. (IRT), makers of the Rhodium Incident Management Suite, have partnered with Rave Mobile Safety (Rave), developers of the critical communication and collaboration platform that customers count on when it matters most, to incorporate integration of the Rave Panic Button app into Rhodium Incident Management suite of solutions. Rave Panic Button app The Rave Panic Button app provides instant communications and situational awareness for emergencies to 9-1-1, on-site personnel and first responders, allowing for streamlined, immediate emergency response. As the nation’s most widely deployed safety application in schools, the Rave Panic Button will now activate Rhodium’s incident management system and provide dispatch, responders, and on-site personnel a way to instantly start populating information into the Rhodium interface. “Sharing and coordinating information as quickly as possible is at the foundation of emergency response,” said Jarret Winkelman, IRT President, adding “The integration between Rhodium and the Rave Panic Button app creates a tool that is unrivaled in its ability to expedite emergency response and incident management.” Integration with Rhodium Incident Management The Rhodium suite integration enables pre-plans for certain types of incidents at specific facilities The Rhodium suite integration enables pre-plans for certain types of incidents at specific facilities to be instantly called up when the Rave Panic Button app is used. Should an emergency occur at a specific location for which a plan exists, activating the Rave Panic Button will also automatically activate the response plan for on-site personnel, responders, and stakeholders within Rhodium. This enhanced capability will be available to the nearly 10,000 school and government agencies in the United States that currently use the Rave Panic Button app. “Across all types of emergencies, seconds count and interoperability across emergency response systems is critical in ensuring a fast and effective response,” said Todd Miller, Rave Mobile Safety’s Chief Operating Officer (COO). Critical communications and collaboration platform Todd adds, “In welcoming IRT as the latest technology to leverage Rave’s award-winning critical communications and collaboration platform, we’re excited to advance the promise of interoperability for public safety.” Schools, campuses and public safety agencies nationwide are leveraging both Rhodium and the Rave Panic Button app in their ongoing response to the COVID-19 pandemic. Both solutions have also been used for fast response to incidents ranging from minor day-to-day medical emergencies to large scale emergency events.
Following a rigorous review process, Rave Panic Button is now FirstNet® Listed and accessible via the FirstNet App Catalog. The Rave Panic Button mobile app, provided by Rave Mobile Safety, instantly communicates emergencies to 9-1-1, on-site personnel and first responders for faster, more effective emergency response. Through the app, public safety officials receive critical emergency data for situational awareness, allowing them to arrive on scene armed with the information needed to respond more efficiently. Across the United States, Rave’s solutions protect nearly 10,000 schools and government agencies, which have used the system over 30,000 times – for both everyday medical incidents and larger safety emergencies. Two-Way communications The Rave Panic Button, used by schools, government facilities, first responder agencies and 9-1-1 entities across the country, has been utilized throughout the growing COVID-19 pandemic. Recently, schools and libraries in Suffolk County, New York used the Rave Panic Button to rapidly disseminate critical updates related to COVID-19 to staff members, while providing a direct connection to 9-1-1 and first responders. The Rave Panic Button provides Suffolk County with instant two-way communications Used during both critical and non-critical events, the Rave Panic Button provides Suffolk County with instant two-way communications and provides interoperability in communities large and small, including on a statewide basis in Oklahoma, Louisiana, Arkansas and Delaware. FirstNet – America’s public safety communications platform – features the first-ever App Catalog geared to first responders, featuring more than 100 apps relevant to public safety’s mission. High security standards This gives FirstNet subscribers a dedicated location to find meaningful new solutions that have been specifically reviewed for use with FirstNet services. Before any mobile solution can be added to the FirstNet App Catalog, it must pass stringent tests for security, relevancy, data privacy, and more. “Rave Panic Button plays an important role in helping ensure public safety best practices are extended into schools, government facilities and soft targets across the country by providing 9-1-1 and first responders instant access to information and communication capabilities that are crucial to their response efforts,” said Rave Chief Operating Officer Todd Miller, “Inclusion in the FirstNet App Catalog underscores Rave Panic Button’s value to first responders and affirms the rigorous safeguards in place to help ensure the app meets high security standards.” Physically separate network FirstNet subscribers will also be able to take advantage of the Rave Panic Button solution Achieving a FirstNet Listed designation means Rave Panic Button is a vetted and trusted solution for public safety, meeting FirstNet app requirements. Additionally, FirstNet subscribers will also be able to take advantage of the Rave Panic Button solution while benefitting from the enhanced security provided by the FirstNet network core, which is the only physically separate network core dedicated entirely to public safety in America. Built with AT&T, in public-private partnership with the First Responder Network Authority, FirstNet is bringing public safety communications into the 21st century with new, innovative capabilities to strengthen first responders' incident response. And it's helping them connect to the critical information they need – every day and in every emergency. Best possible outcome “We only add applications to the FirstNet App Catalog that are highly secure, high quality, and relevant to public safety. And we’re pleased that Rave Panic Button is now Listed and available to FirstNet subscribers,” said Brenda Kittila, vice president, FirstNet Program at AT&T. “Rave Panic Button brings public safety additional capabilities to respond quickly to emergency incidents armed with the context needed to ensure the best possible outcome.” “Through our work with first responders, we heard their need for innovative applications to assist with their lifesaving mission. FirstNet is helping to address these needs, and we are pleased to welcome Rave Panic Button to the FirstNet App Catalog,” said Mark Golaszewski, executive director of Technology and Innovation, First Responder Network Authority.
Rave Mobile Safety (Rave), a trusted partner for safety software protecting millions of individuals, has released key findings from its 2018 survey, Emergency Preparedness and Security Trends in Healthcare, after polling hundreds of healthcare safety leaders across the United States. Healthcare safety survey The Emergency Preparedness and Security Trends in Healthcare survey results, which will be revealed in a webinar to be aired on Thursday, October 25, examined the current and most pressing emergency concerns for hospitals and healthcare facilities. Specific building emergencies, such as fire drills, are priorities, but the responses from these professionals unearthed discrepancies about what emergencies and adverse events actually occur and the preparedness plans that healthcare facilities have in place. Emergency communications and preparedness Healthcare professionals must think about how this will affect security and emergency preparedness" “Hospitals and healthcare organizations greatly contribute to the well-being of others and emergency communications and preparedness are a very important part of their operations,” said Todd Miller, Chief Operating Officer (COO) of Rave Mobile Safety. Todd Miller adds, “The healthcare industry is undergoing many changes. Mergers and acquisitions, as well as the decentralization of hospitals and healthcare facilities into smaller outpatient and acute-care facilities, are changing how the healthcare industry operates. Healthcare professionals must think about how this will affect security and emergency preparedness across their organizations.” Highlights from the survey Safety concerns at hospitals and healthcare facilities don’t reflect actual emergencies reported. The Emergency Preparedness and Security Trends in Healthcare survey found that the daily emergency incidents that healthcare organizations experience do not correspond to the biggest safety concerns that respondents reported. The three most pressing safety issues cited are severe weather (36 percent), active shooter incidents (34 percent) and cyber-attacks (32 percent). However, 93 percent of respondents did not experience an active shooter incident in the last two years. In fact, the most common day-to-day incidents that they experience are system outages (54 percent), closely followed by weather-related events (53 percent). Importance of regular fire drills When it comes to fire drills, 60 percent of respondents conduct them every quarter, even though only 18 percent had a serious fire-related incident within the last two years. These drills are especially helpful to ensure a smooth approach to any actual emergency. “During times of crisis, patients, employees and the larger community expect hospitals to maintain operations without any interruption,” said Kevin McGinty, Safety and Emergency Management Coordinator at Middlesex Hospital in Middlesex, Connecticut. Kevin McGinty adds, “An emergency communications process that operates smoothly, quickly and with minimal intervention is key. Maintaining a common operating picture, especially with geographically separate facilities, is critical during events.” Need to employ fast and efficient communication methods Healthcare facilities depend on fast and efficient communication methods in emergencies Hospitals and healthcare facilities depend on fast and efficient communication methods in emergencies, to keep their staff informed, as well to communicate with patients, contractors and other visitors on-site. The survey reveals that email is the most commonly used channel for communication during a variety of situations, from workplace emergencies to finding shift coverage. Hospitals and healthcare facilities also use different methods of communication, such as mass text messaging and phone tree/automated voicemail, when they connect with on-site employees. digital signage and intercom communication systems However, communication methods vary widely when respondents share information with hospital visitors and traveling employees. Organizations mostly communicate with visitors using digital signage (64 percent), intercom communication systems/building alarms (29 percent), and email (19 percent). For traveling employees, such as those in a satellite clinic or a patient’s home, only 51 percent of organizations are sharing information with them through text message and 49 percent through automated voicemails or phone trees. Expanding healthcare systems “Healthcare systems are growing at an unprecedented rate and are expanding beyond hospital settings to include clinics, specialty facilities and administrative offices, something we haven’t dealt with previously,” said Patrick Turek, System Director of Emergency Management at Hartford HealthCare in Hartford, Connecticut. Patrick Turek adds, “We now have hundreds of different departments and a mobile workforce that is moving to various sites throughout our system. They expect that their emergency communications are uniform and on their device of choice, regardless of where they are located.” Weather-related emergency plans High frequency of weather events is putting a strain on healthcare organizations resources The high frequency of weather events is putting a strain on healthcare organizations resources. As serious weather-related incidents, such as hurricanes, tornados, flooding and wildfires, continue to rise, hospitals and healthcare facilities must have procedures in place to keep their communities safe. More than half of respondents said they experienced a serious weather incident within the last two years, yet 51 percent of respondents reported their facilities have gone over a year without testing their weather-related emergency plans. This is contrary to the recommended twice-a-year testing by the Joint Commission on the Accreditation of Healthcare Organizations. Implementing and testing security procedures Rave Mobile Safety’s Todd Miller will be joined by industry experts, McGinty and Turek, for a webinar to review the survey results on Thursday, October 25. The discussion will also address why safety requirements in hospitals and healthcare facilities are unique, when compared to other industries, as well as the importance of implementing and testing security procedures throughout the year. The Emergency Preparedness and Security Trends in Healthcare survey examined the biggest safety and preparedness concerns for hospitals and healthcare facilities throughout the United States, as well as the adverse events that they experienced in the last two years, the frequency of preparedness drills, and the methods of communication they use to reach their communities. The survey included more than 300 respondents from emergency management and preparedness, security, operations, compliance, IT and environmental, health and safety. They work in hospitals and healthcare facilities in rural, suburban and city/urban settings, ranging from 50 employees to 10,000 employees.