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Raising the bar on Service

Published on 17 December 2008
Raising the bar on Service

Cooper Fulleon are very proud of the quality of the products that they manufacture - but recognise that this is only half the story.

Following consultation with their customers over the past 12 months the world leading manufacturer of alarm and signalling devices has placed an extremely high priority on further improving its customer service, and is now reaping the benefits.

Through adopting initiatives such as the LEAN manufacturing process, which involves 'Waste Elimination to Deliver Customer Value', the company has shown that even during the current tough economic climate, its still able to focus on the quality of service delivered to its customers.

Robert Campbell, Managing Director of Cooper Fulleon, said: "The response from our customers to the improvements in service has been extremely positive, and we recognise that this is essential in establishing and fostering the long term relationships that we are looking for."

Apollo Fire Detectors is a long standing customer of Cooper Fulleon, taking a number of products from the company's range of alarm signalling devices. As part of an ongoing 'Supply Vendor Rating' programme, Danny Burns, Managing Director of Apollo, commented: "It is refreshing to see such a positive and progressive attitude as that taken by Cooper Fulleon. They really did listen to what we had to say and took immediate action which brought excellent results. At Apollo we try to work closely with our suppliers to ensure we get the best value from the relationship. By demonstrating their own willingness to work with us, Cooper Fulleon have achieved the top slot in terms of our supplier evaluation programme on a number of occasions and are now a regular in our top three."

In order to achieve this high standard, examples of just some of the actions Cooper Fulleon have taken include: the investment in new and improved machinery and equipment, merging production lines to improve efficiency, and employee training schemes and recognition awards.

Robert Campbell further commented: "We are delighted that the improvements we have made in working closely with our customers have reaped such tangible results and we will continue to look at ways in which we can further enhance our offering."

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