Further to Advanced's previous coronavirus communication, they wanted to update on the current position. Throughout this time, the company remains focused on two key aspects: the health and welfare of the company’s staff and the ability to continue to support the customers and maintain supply.
normal levels of customer service
Staff who are able to work from home are doing so wherever possible. Customers can continue to reach the usual Advanced contacts by phone and email. Advanced’s IT infrastructure is working well and is able to support the increased demand, so are maintaining normal levels of customer service.
Advanced has encouraged all the staff members who fall into any of the UK Government’s ‘at increased risk’ groups to either work from home or protect themselves, the staff and the NHS; by adopting social distancing and remain away from the workplace.
For those who need to remain on site, including production operators, the company has put in place a range of precautionary measures, following the Government’s ‘social distancing’ guidance, in order to ensure their wellbeing and reduce the chance of infection in the workplace.
While staff absence remains relatively low at this time, the company are seeing some impact on the output and lead times as a result of a reduction in operators combined with increased demand.
Advanced continues to have good stock levels of many components. However, the company is beginning to see some minor disruption to supply and logistics in some areas. The company wants to reassure customers that despite this, Advanced is still in a good position to fulfill existing orders and are working extremely hard to maintain quality levels, business continuity and on-time delivery of products.
minimizing COVID-19 impact
As circumstances relating to the coronavirus outbreak are constantly changing, the company continues to closely follow the latest UK Government guidance. Advanced is also working collaboratively with colleagues across Halma – the FTSE 100 company of which Advanced is part - to implement best practice in minimizing the impact of the situation on customer’s business and the company’s.
Whilst the company is currently able to operate relatively normally; the rapidly changing situation means that the company is considering many options dependent on local and global factors and how things may play out over time. The company is committed to keeping the customers updated with any change to the position as new information comes to light.
Advanced would like to thank the customers for their continued support and loyalty during these unprecedented times.