There have been challenges with completing fire safety maintenance and installation projects during the current Covid-19 crisis, most notably as a result of the difficulties for installers in safely accessing sites. Many construction projects halted for lockdown and this resulted in approximately 50% of the British installers we work with having to furlough staff. The challenges, however, are not just restricted to the UK. With Kentec panels sold in more than 90 countries across the world, we have seen varying challenges on a global scale.

Throughout this crisis, fire safety continues to be paramount and as such key players, such as Kentec, are rightly considered essential businesses. We have continued manufacturing life safety systems throughout the current difficulties and it has been our mission to ensure that where new installations can take place, our panels are readily available to installers, as well as the expertise and technical support that goes with it for ongoing maintenance. Orders for spare parts have also, in fact, been consistently high during this period, as installers have been able to complete minor upgrades safely and end users have taken advantage of the period to do so.

Adapting manufacturing processes to align with government guidelines so that customers have not experienced any supply issues with any life safety systems or parts has been a major success.

Critical Infrastructure

We’ve personally seen an increase in sales for our industry-leading Sigma XT extinguishant panels during this crisis as it is widely used within critical infrastructure, in sectors such as telecommunications, data centres and healthcare.

Adapting manufacturing processes to align with government guidelines has been a major success

During lockdown, with a vast proportion of the population working from home and relying on the internet to conduct their business and virtual meetings, it has been more important than ever that there is no loss in service in broadband and telephone services. This means that highly reliable and robust fire extinguishing systems are essential to protect essential workers and vital equipment – not only from the risk of fire, but also from the catastrophic damage that false alarms and the release of extinguishant could have, for example, on server room equipment. Understandably, this has resulted in considerable investment in fire systems in these sectors.

Glasgow’s Louisa Jordan NHS Facility

The recent fire safety installation at the Louisa Jordan NHS Facility Glasgow – located at the Scottish Event Campus (SEC) which provides more than 500 COVID-19 beds – is just one example of essential fire safety work being completed during lockdown. Vipond Fire Protection Ltd installed a total of seven Sigma XT gas suppression panels, and 32 detectors located within the electrical room that serves the 10,000m2 facility. The project was completed in what was an extremely tight seven-day turnaround, delivering proven reliability within a crucial healthcare facility.

Kentec's Experience Operating Through Covid-19

We have learned that operating through this crisis and supporting installations that are going ahead is best achieved through detailed planning, communication and collaboration. For example, we’re supporting our distributors by shipping directly to their customers, when it is not safe or feasible to open their warehouses.

Operating through this crisis is best achieved through detailed planning, communication and collaboration

Our own workforce is also adapting to changing work patterns and demands. In the factory, at a practical level, this has meant implementing new shifts schedules starting from six o’clock in the morning to ten o’clock at night to ensure there are never too many people on site at one time. We have staggered arrival, leaving and break times to mitigate any risks involved at entrances, and we were lucky that space allowed us to make the canteen area bigger and increase the number of toilets from three to ten. We have moved work benches to ensure a safe distance between each employee, and where workflows make two-metre distancing impossible we have installed six- and eight-foot screens. Face masks have been provided to all staff and we are also trialling face shields for further comfort and protection. Our office staff have worked from home, and where going to the office has been necessary, they have similarly adhered to staggered arrival times.

Internal communication has been essential and I’m immensely proud and extremely thankful for the positivity, proactivity and support that employees have shown through this process.    

We have also adapted our Kentec Installation Partner (KIP) scheme to be fully remote to ensure training and support is there when it is needed for our installers. We are hosting webinars as another forum to solve installer queries remotely, and our new range of Taktis panels have highly advanced networking capabilities and a vast suite of communication tools that support remote monitoring. It is therefore critical that our installers fully understand how to help end users realise the benefits such panels can deliver and to ensure their installations are completed successfully.

Looking Ahead To The New Normal

Remote monitoring will become increasingly important beyond this crisis

We feel that remote monitoring will become increasingly important beyond this crisis and the advanced communication capabilities of panels will be essential for both installers and end users alike. For installers it reduces the amount of time required on site, because they can access the system remotely to find out what equipment or parts they need to take with them. Similarly, for end users they can access systems remotely to check any alerts or queries off site if necessary.

It remains to be seen how the rest of 2020 will pan out, but where projects have been necessarily put on hold, because of the essential nature of our industry we are confident that installers will be able to quickly and easily return to these projects when it is safe and feasible to do so. Communication, collaboration and support will continue to be essential in mitigating the challenges in our future ‘new normal.’

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