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Toll free helpline from FEMA still assisting flood survivors

Published on 12 October 2010
Flood survivors can seel help from a toll free helpline
Flood survivors can get support through Helpline if recovery centers are closed

Helpline is an important resource for all registrants and can provide many services.

Survivors of the summer floods who have registered for assistance with the Federal Emergency Management Agency have easy access to a toll-free Helpline that can answer many of their questions.

To access the Helpline, call the registration number, 800-621-FEMA (3362); select language, enter a ZIP code, and then select option "2" for the Helpline. Callers should have their disaster registration and Social Security numbers available.

A TTY number, 800-462-7585, is available to assist the hearing and speech impaired. Trained and courteous specialists are available from 7 a.m. to 10 p.m., seven days a week, until further notice. Help is available in English, Spanish, and other languages.

The Helpline is an important resource for all registrants and can provide many services, including:

  • Updating registrant information, including change in income, telephone number and address
  • Checking the status of their application
  • Referring special needs to other recovery agencies
  • Answering questions about documentation still needed to complete their assistance
  • Answering questions about eligibility letters received
  • Answering questions about correspondence received from FEMA

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